hospitality and tourism interesting facts

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60+ Hospitality statistics & trends you didn’t know about [2024 update]

The international hospitality industry at a glance.

• The market size of the global travel market and hospitality industry for 2021 was $3953 billion ( TheBusinessResearchCompany ).
• Asia Pacific is the largest market for hospitality, accounting for 42% of the global market ( TheBusinessResearchCompany ).
• In 2021 the United States led global spending on corporate travel with a bill of $323 billion ( World Bank ).
• Global tourism reached 415 million tourists worldwide in 2021, compared to 400 million in 2020, and 1.4 billion in 2019 ( UNWTO ).
• Travel and tourism's direct contribution to global GDP was approximately 4.7 trillion USD in 2020 ( Statista ).
• Global download of travel apps decreased by 36% in 2020 compared to 2019, but are back up by 27% in 2021 ( Adjust ).

Important accommodation and hotel industry statistics

• In 2021, Airbnb listings worldwide generated $48.9 billion in gross revenue, up 76.6% from 2020 when Airbnb listings generated $27.7 billion in gross revenue ( All the Rooms ).
• 356.9 million nights were booked on Airbnb during 2021. This is an increase from 2020, when a total of 251.1 million nights were booked ( All the Rooms ).
• The hotel market in the United States for 2020 was valued at approximately 93.07 billion USD, compared to 2019’s total of 210.74 billion USD ( Statista ).
• Hilton Hotels & Resorts was the most valuable global hotel brand in 2020, with a brand value of 10.83 billion USD ( Statista ).
• The sales revenue of Hilton worldwide in 2020 was 4.3 billion USD ( Statista ).
• During January 2022, the average daily rate of US hotels was only 2% lower than 2019’s comparisons, at 125.06 USD ( TravelPulse ).
• Hotel occupancy rate for January reached nearly 50% in the US in 2020, only 12.2% less than the same period in 2019 ( TravelPulse ).
• 59% of US business travelers surveyed always make hotel bookings themselves and 30% usually book their hotel themselves ( Statista ).
• While desktop bookings are still the go-to way to book, 79% of corporate travelers have completed a business trip booking on their mobile device ( LCT ).
• Luxury hotels performed the worst during the pandemic, with only 21% occupancy in December 2020 compared to 68% in December 2019 ( US Travel Association ).
• Economy hotel chains instead performed more consistently with 45% occupancy in December 2020 compared to 48% in December 2019 ( US Travel Association ).
• The largest hotel company in the world, in number of properties, is Wyndham Hotel Group, with over 9,200 hotels as of June 2020. Marriott International is the second-largest, with over 7,600 properties, and Choice Hotels International comes in third with over 7100 hotels ( HotelTechReport ).

Check out these transportation statistics

• According to the Bureau of Transportation Services, in January 2022 there were 528,070 domestically operated flights in the US, this is 85% of the number of flights operated in pre-pandemic January 2019. This is an increase from the 375,229 flights operated in January 2021 ( BTS ).
• The decline in air passenger transport in 2020 was the largest recorded since 1950, when we started to track global travel ( IATA ).
• As a result of the pandemic, domestic air travel markets became more resilient than international travel markets. In fact, China’s domestic flights were 20% of the global share in 2020, compared to only 10% in 2019 ( IATA ).
• By January 2021, the share value of prominent cruise companies, like Royal Caribbean and Norwegian Cruises, had dropped by 60% ( CNBC ).
• Travel spending totaled $679 billion in 2020, an unprecedented 42% annual decline (equating to nearly $500 billion) from 2019 ( US Travel Association ).
• Since March 2020 and through the end of the year, the pandemic has resulted in $492 billion in cumulative losses for the US travel economy–that’s a daily loss of approximately $1.6 billion for the past 10 months ( US Travel Association ).
• Road travel reached a pandemic low of 72% year on year decline in early April of 2021, but then improved through the summer, resulting in declines of around 20%, and had its strongest pandemic performance over the Labor Day holiday with a decline of just 5% ( US Travel Association ).
• The global rail tourism market is expected to grow from $227.21 billion in 2021 to $251 billion in 2022 ( PRN News ).

Business travel looks a little different now

• The average US business trips costs $1293 ( TravelPerk ).
• About 30% of job seekers are ready to accept lower-paid jobs if they include business trips ( Small Biz Geniuz ).
• Despite business travelers typically making up just 12% of all flyers, they are twice as profitable to airlines since they are loyal and use frequent flier programs, buy amenities like extra legroom, and also book more flights with less notice ( Time ).
• From 2020 to 2027, the global market for business travel is expected to reach a compound annual growth rate (CAGR) of 3% ( Report Linker ).
• For every $1 spent on business travel arrangements, an average of $12.50 is estimated to be recuperated in revenue ( TravelPerk ).
• Corporate travelers said that their most important consideration in booking airline tickets after the pandemic is flexibility in cancellation and changing ticket conditions (70%), followed by special measures to ensure onboard hygiene (63%) and availability of direct flights (61%) ( McKinsey ).
• In 2022, the majority of companies use automated digital expense reporting as part of their travel policy, and 55% of corporate travelers expect to go on completely cashless trips within the next decade ( Stratos Jets ).

Employment in hospitality is shifting

• The hospitality sector could create 58 million jobs in 2022 to reach more than 330 million, just 1% below pre-pandemic ( Sommet Education ).
• Before the pandemic hit, hospitality–including its direct, indirect, and induced impacts–accounted for 1 in 4 of all new jobs created across the world ( WTTC ).
• According to the US Bureau of Labor Statistics, hospitality unemployment rates decreased from a 6.7% in December 2021, to a 5.9% in March 2022 ( BLS ).
• 73% of survey respondents in November 2020, stated that frontline hospitality service providers (i.e. flight attendants, travel agents, and hoteliers) were greatly affected by layoffs or furloughs due to the pandemic ( Statista ).
• In April 2020 there were 48% of job losses in the hospitality industry compared to February 2020. However, there was only a loss of 10% in January 2022 ( US Travel Association ).

Millennials are an important demographic to pay attention to

• 66% of millennials book their trips using a smartphone while 74% use their mobile for travel-related research ( Condor Ferries ).
• 74% of millennial travelers have stayed in a rental property while on a business trip compared to 38% of Generation X travelers and 20% of baby boomers. 44% of millennials stated they preferred staying in Airbnb-style rentals while traveling for work ( Hipmunk ).
• 43% of millennials have extended their business travel trip for leisure ( Statista ).
• 78% of millennials have purposefully carved out personal time during a business trip ( Forbes ).
• 97% of millennials will share their travel experience on social media ( The Wandering RV ).

Ecotourism and sustainability are now a major concern for travelers

• In 2021, 83% of global travelers think that sustainability is vital, with 61% saying that the pandemic inspired them to travel more sustainably ( GSTCouncil ).
• However, 49% of travelers still believe there aren’t enough sustainable options available ( GSTCouncil ).
• 83% of travelers want to decrease their energy consumption, 79% want to use more environmentally friendly transportation, 76% would like to lower their water usage, and 69% want to reduce the carbon footprint of their vacation ( Avantio ).
• Nearly 50% of passengers now find reducing their carbon emissions and sustainability more important than they did before COVID-19 ( GlobalData ).
• Travelers also seek alternative destinations to help reduce overcrowding (48%) and visiting during peak times (51%) ( Custard ).
• More than two-thirds (69%) of travelers expect to have the choice of a sustainable travel option ( Custard ).

How is the US hospitality industry doing?

• As of January 2021, half of American travelers indicated they are excited about travel in the near term and 55% of American travelers are in a ready to travel state-of-mind ( US Travel Association ).
• Domestic flights within the US are increasing in cost, with roundtrips averaging around $330 compared to $235 at the start of 2022 ( Travel Pulse ).
• In a 2019 survey, New York City took the top spot for the most expensive city for corporate travel, with per diem spending averaging $799 ( ECA International ).
• In the US, hotels and lodging businesses generate $167 billion in federal, state, and local taxes ( AHLA ).
• Each year in the US, 19% of leisure travelers will board a first-class flight, compared with 20% of business travelers ( Statista and Statista ).
• US total travel spending is forecast to reach 99% of pre-pandemic levels by 2023, and increase to 105% in 2024 ( US Travel Association ).
• The total number of trips in 2024 is expected to reach 2.47 billion–seeing an increase from 2.40 billion in 2019 ( US Travel Association ).
• Business trips are only expected to reach pre-pandemic levels in 2025 ( US Travel Association ).

What about UK-specific hospitality stats and trends?

• It’s estimated that a total of £114.8 billion in sales have been lost between March 2020 and December 2021 in the hospitality industry ( UKH ).
• There was a 138% increase in delivery and takeaway sales between January 2022 and January 2019 ( UKH ).
• The UK saw 1.3 million tourists touchdown in Q3 2021, which was 86% below Q3 2019 ( VisitBritain ).
• Visitors coming to the UK spent £1.2 billion on their visits in Q3 2021, that’s 87% less compared to 2019 ( ONS ).
• UK residents made 6.1 million visits abroad by air in Q3 2021, and spent £4.9 billion abroad, a decrease of 76% and 78% respectively from 2019 ( ONS ).
• 580 billion passenger kilometers were traveled in the UK in 2020, that’s down 33% from 2019 after a long-term growth seen since 1960 ( UKGov ).
• The accommodation and food services industry grew 8.6% in February 2022, with the main driver for growth being accommodation which grew by 23% compared to December 2021 ( ONS ).

How COVID-19 has impacted the hospitality industry

Safety first approach for hotels and airplanes, user experience and flexibility are now more important, scheduling will be different, ‘bleisure’ is the next big trend in hospitality, wrapping up on hospitality statistics and industry trends.

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What Are Some Interesting Facts About Hospitality and Tourism?

By Anna Duncan

When it comes to the hospitality and tourism industry, there are many interesting facts that may surprise you. From the number of people employed in this sector to the amount of money generated globally, let’s take a closer look at some of these fascinating facts.

The Hospitality Industry

The hospitality industry encompasses a wide range of businesses, including hotels, restaurants, bars, and event planning companies. Here are some interesting facts about this sector:

1. Employment

Did you know that the hospitality industry is one of the largest employers in the world? According to the World Travel & Tourism Council, this industry employs over 300 million people globally. This means that approximately one in ten jobs worldwide are related to hospitality and tourism.

The hospitality industry is also a major contributor to the global economy. In 2019 alone, this sector generated over $8 trillion in revenue worldwide. This represents a significant increase from previous years and highlights the importance of this industry to both local and global economies.

3. Technology

Technology is changing the way we travel and experience hospitality. For example, hotels are now using artificial intelligence (AI) to personalize guests’ experiences by offering tailored recommendations based on their preferences. Additionally, mobile apps are becoming increasingly popular for booking hotels and restaurants.

The Tourism Industry

Tourism refers to travel for leisure or business purposes. Here are some interesting facts about this industry:

1. Global Impact

Cultural tourism is another growing trend in the industry. This refers to travel that focuses on experiencing the local culture and traditions of a destination. This type of tourism can include visiting museums, attending festivals, and exploring historical landmarks.

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Facts About Hospitality and Tourism – Industry Insights and Trends

The hospitality and tourism industry is instrumental to the global economy, threading diverse sectors, communities, and cultures with the fabric of travel and service.

As you explore this dynamic field, you’ll uncover an intricate web of interactions that shape not only the experiences of leisure and business travellers but also the economic fate of many nations. The impact is substantial, with the industry encompassing everything from hotels and restaurants to airlines and entertainment venues, each playing a vital role in fostering global connectivity and cultural exchange.

Understanding the current trends in consumer behaviour and travel is vital for grasping the complete picture of this sector. The seamless blend of traditional hospitality with innovative technology continues to revolutionise how you experience travel and service.

Despite the lack of exact figures, statistics suggest the existence of millions of guestrooms worldwide, reflecting the sheer magnitude of the global travel industry . As consumer preferences evolve, so does the hospitality landscape, adapting to new market demands and setting trends that define what it means to be a part of this vibrant industry.

Facts About Hospitality and Tourism – Key Takeaways

• The hospitality and tourism sector is a cornerstone of the global economy with profound impacts across various regions.
• Evolving travel trends and consumer behaviour influence the development and offerings of the global travel industry.
• The hospitality and tourism business is an adaptive, expansive market, remarketing various services and experiences.

The Global Impact of Tourism

As you turn your attention to the comprehensive influence of tourism on a global scale, you’ll discover its substantial contribution to economic indicators such as Gross Domestic Product (GDP) and job growth, alongside the significant repercussions of the COVID-19 pandemic on both famous destinations and travel trends.

Contribution to GDP and Job Growth

The travel and tourism sector is a pivotal component of the world’s economy, with its wide-reaching impacts affecting global GDP and employment. Before the COVID-19 pandemic, this sector created 1 in every 5 jobs globally between 2014 and 2019. In 2019, the industry accounted for 10.4% of global GDP and supported 334 million jobs, highlighting its critical role in job creation.

• Job Growth : Responsible for 1 in 5 new jobs created globally from 2014 to 2019.
• GDP Contribution : In 2019, travel and tourism contributed 10.4% to global GDP.

Leading Destinations and Attractions

International tourism encompasses some of the world’s most visited museums and amusement parks, drawing visitors to diverse cultures and thrilling experiences.

Notably, leading museums with the highest attendance worldwide often serve as significant cultural touchstones, with the catenary of tourism heavily relying on these institutions. Concurrently, the most visited amusement and theme parks provide substantial economic boosts to their locations through visitor spending.

• Museums : Serve as vital cultural destinations with high global attendance.
• Theme Parks : Economic significance through widespread attendance and associated spending.

Effects of the COVID-19 Pandemic

The COVID-19 pandemic has exerted unprecedented strain on the tourism industry, with detrimental effects ranging from stunted international travel to employment losses.

During the pandemic’s peak, travel restrictions led to a sharp decline in tourist arrivals, impacting economies heavily reliant on tourism. The return to pre-pandemic levels of international tourists and related economic activity has been a gradual process, varying by region and primarily influenced by the containment of the virus and vaccination efforts.

• International Tourism : International tourism experienced a sharp decline due to travel restrictions.
• Recovery : The gradual return of tourist levels is influenced by virus containment and vaccinations.

Hospitality Industry Overview

In this section, you will gain insights into the critical areas of hotel markets and brands , revenue management and booking trends, and crucial hospitality statistics that shape the industry today.

Hotel Markets and Brands

The hotel market is a competitive landscape where renowned names such as Hilton and Marriott International stand alongside many brands, each vying for their share of guest loyalty.

Hotel chains like Wyndham have carved out their niches from luxury hotels to more budget-friendly accommodations. These brands differentiate themselves in terms of their offering and brand value —a crucial aspect that dictates consumer choice and market position.

Revenue Management and Booking Trends

Revenue management is a critical puzzle for hotel companies striving for profitability. Metrics such as revenue per available room (RevPAR) guide hotels in a dynamic market. Your booking experience has been increasingly influenced by digital platforms, with sites like Booking.com leading the way in transforming how accommodations are searched, compared, and reserved.

Hospitality Statistics

To put the scale of the industry into perspective, consider the hotel sector ‘s projected growth. The data from Statista shows that the hospitality industry plays a significant role in the global economy. For instance, in 2023, the global hospitality market grew to an impressive $4.699 trillion at a 7.0% CAGR from the previous year.

The American Hotel & Lodging Association (AHLA) provides governance and standards in the US, focusing on shaping the industry’s future while supporting its expansive growth and the myriad of opportunities that come with it.

Travel Trends and Consumer Behaviour

Your preferences shape industry practices and offerings within the dynamic travel and tourism landscape. Here’s how you’re influencing the market:

Emerging Preferences of Global Travellers

You’re seeking personalised experiences, prompting sectors such as hotels, airlines, and ground transportation to adapt. Whether luxury cruises or boutique stays, the quest for unique and memorable stays is paramount. As you cherish leisure and business travel , the lines are blurring with the advent of “bleisure” – adding leisure to business trips.

• Air travel : You expect more comfort customisation.
• Cruise : A resurgence in popularity with a flair for exotic destinations.
• Adventure travel : On the rise, with an appetite for novelty and recreation .

Impact of Millennials and Generation Z

Your generational cohorts, especially millennials and Generation Z , are dictating the pace. You prefer to book travel through mobile platforms, valuing ease of access and speed . There’s a notable shift towards travel that offers not just rest but authentic entertainment and immersive experiences.

• Digital platforms : Dominant for your bookings, inquiries, and reviews.
• Customer service : High expectations for swift, effective, and personable interactions.

Sustainable and Ethical Travel

For you, focusing on sustainable travel isn’t a trend—it’s a necessity. You’re choosing providers that demonstrate ethical practices and sustainable operations .

• Responsible tourism : You support businesses that prioritise local communities and the environment.

Environmental footprint : Considerations of the impact of travel choices on the ecosystem are vital. Recognising and understanding these shifts, your choices will continue to push the industry towards innovation and responsible growth.

Regional Spotlight in Tourism

In this section, you’ll discover how various regions are charting their course in the global tourism sector. From European destinations leveraging their rich cultural heritage to the vibrant tropical allure of the Caribbean and the emerging tourism market in Latin America, you’ll gain insight into what makes these areas unique.

Europe and the Mediterranean

Europe continues to be a leading destination for travellers , with the Mediterranean’s enchanting blend of history, art, and idyllic landscapes. Sustainable tourism is increasingly vital as European destination marketers promote eco-friendly travel options. You’ll find an extensive transportation network here, making combining visits to multiple countries in a single trip easy.

• Key Destinations : Italy, Spain, Greece
• Transportation : High-speed trains, low-cost airlines, cruise ships
• Sustainability Efforts : Eco-certified hotels , bike-sharing programmes

The Caribbean Experience

The Caribbean stands out for its warm climate, beautiful beaches, and diverse cultures. Tourism is vital to the region’s economy, with each island offering a distinct experience. Efforts are underway to increase sustainability and protect the region’s natural resources, which are central to its appeal.

• Highlight : Barbados, Jamaica, The Bahamas
• Transportation : Mainly cruises and regional airlines
• Sustainable Tourism : Coral reef protection initiatives , reduction in single-use plastics

Latin America’s Growing Market

Latin America’s tourism sector is burgeoning, capitalising on its rich biodiversity and cultural heritage. Countries are actively working to increase their share of the global tourism market by promoting their unique attributes and investing in transportation infrastructure.

• Emerging Destinations : Costa Rica, Argentina, Brazil
• Transportation : Improvement in regional airlines, development of road networks
• Market Growth : Focus on eco-tourism and adventure travel

The Business of Hospitality and Tourism

The hospitality and tourism sectors are multifaceted, encompassing diverse services and experiences to satisfy your travel and leisure needs . From hotels to travel agencies and the integration of technology, understanding business operations is critical to appreciating the industry.

Hotel and Travel Agency Operations

Your experience with hotels and travel agencies forms the backbone of the hospitality and tourism trade. Hoteliers , including big brands and independent accommodations, strive to provide comfort and exemplary services.

Traditional hotels compete with alternative lodging options such as Airbnb , offering varied choices based on preference and budget. Travel agencies, on the other hand, assist you in planning and arranging trips, ensuring you have access to convenient transportation, comfortable accommodations, and attractive tour packages.

• Travel Itineraries
• Customer Service
• Transportation Arrangement

Travel agencies have evolved to include online platforms that offer flexibility and a more comprehensive array of choices, bringing a global variety of hotels, airlines, and attractions to your fingertips.

Education and Professional Development

The hospitality and tourism sectors are heavily reliant on skilled professionals. Educational programmes focused on business tourism and hospitality industry practices are crucial in preparing you for a successful career in these fields. They equip you with essential skills and understanding about managing hotels, restaurants, and tourist attractions, such as theme parks and historical sites.

• Customer Service Excellence
• Business Management
• Cultural Competency for an international clientele

Professional development is a continuous journey, where organisations play a significant role in providing training to ensure you are up-to-date with the latest trends and standards in the industry.

Innovation and the Digital Transformation

Innovation is critical in addressing your evolving needs within the hospitality and tourism industry. With digital transformation, you can expect efficient, customised experiences. For instance, online booking systems and mobile applications allow you to select and reserve flights, accommodations, or restaurants with just a few clicks.

• Online Booking Platforms
• Mobile Check-In/Check-Out Systems
• Virtual Tours of Attractions and Lodgings

Furthermore, big data analytics allows businesses to understand your preferences, leading to personalised marketing and enhanced guest experiences. Food choices, entertainment options, and even the attractions recommended are tailored based on the information collected.

By keeping abreast of these critical aspects, you ensure a better understanding of the hospitality and tourism industry’s internal workings and how they serve to provide memorable experiences.

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The fascinating history of the hotel industry

The history of the hotel industry is a long one. Dating back to ancient times, hotels have played a key role in the growth of the tourism industry. But hoe has the hotel industry changed over the years?

In this article I will provide you with a brief history of the hotel industry. Read on to learn more…

What is a hotel?

The first hotels, the history of hotels: the middle ages, the modern hotel industry, hotels in the 18th and 19th centuries, the history of hotels: the 20th century, the internet and its impact on the hotel industry, the post modern hotel industry, the first hotel in the world: nisiyama onsen kiunkan, further reading.

Before looking into the history of the hotel industry, it is important to recognise what a hotel is.

A hotel is defined as  an establishment providing accommodation, meals, and other services for travellers and tourists . 

A hotel is somewhere where one can sleep away from their home. This could be for a holiday or for business purposes, or for convenience when travelling for any other reason such as a hospital appointment in a different area. They are short-term lets ranging from one night to a few weeks.

Hotels take all shapes and sizes and there are a variety of different types of hotels found throughout the world. In fact, the nature of hotels has changed and evolved throughout the years- the history of hotels is a long and interesting one!

Hotels go back to ancient times. Not in the way we know them, but right back to the early days of civilisation.

In those days there were places where you could exchange money or goods for a roof over your head for the night. This was especially important at this time because journeys were taken by foot (or horse and cart, later), so getting places took much longer than it does now.

While this matches the concept of a hotel as we know it, it was often just a room in somebody’s home . Often it was actually an outhouse! At this point, hotels were somewhere to stay out of necessity as part of a journey – rather than somewhere to make a journey  to.

However, savvy ancient business men realised that this was something they could expand on.

In the Ancient Roman times, society began to see more of what we would equate to today’s hotels. 

Hospitia,  derived from the word hospitality, was used to describe rooms rented in private homes, as explained above. Over time these were commercialised.

The hospitia started to offer food and drink as well as somewhere to sleep, and became somewhere that people would travel to for relaxation and holiday purposes – the upper classes, that is!

One example is the House of Sallust, a popular hotel in Pompeii before the city was destroyed. This is now a popular dark tourism destination .

The history of hotels is a slow one.

During the middles ages inns and staging posts were established as rest spots for travellers, while abbeys and cloisters also offered places for tired travellers to spend the night.

Inns cropped up around Europe and the rest of the world, but travelling during this time wasn’t particularly safe and/or common. Pilgrims, couriers and government workers were most likely to uses these services.

The hotel industry as we know it started around the fifteenth century.

In France and England, laws were introduced that meant inn keepers and hotel owners must keep a guest register. Around 600 inns were registered in England at this time.

These were precursors to the modern hotel, and very similar to what was offered in Ancient Rome and Ancient Greece. There were just more laws in place now!

These inns provided food and somewhere to sleep as well as stabling and fodder for any horses within the travelling party.

Typically, an inn would consist of an inner court with bedrooms on either side, kitchen and parlour at the front, and stables at the back.

Coaching inns were vital before the introduction of rail travel . In England, these were about 7 miles apart and there were up to 10 in any one town. There was plenty of rivalry between inn owners!

They allowed horses to be switched out so the journey went as smoothly as possible. Still, at this point, few people were travelling for ‘leisure’ purposes except for the very wealthy. It was mostly the mail coaches and business trips.

In order to adapt and try to become the inn of choice in any one town, inn owners started running their lodgings in a more professional manner. This meant proper timetables and fixed food menus. This is where we start to see likenesses to the modern hotel industry!

The history of hotels has not changed massively since the 18th century.

During the middle of the 1700s, hotels simply grew and provided  more.  As wealthy people were beginning to explore further afield and travel became more of a leisure activity than it ever had been (e.g. the upper classes of ancient Greco-Roman culture ), hotels had to become grander and give their guests something else.

One of the first modern hotels to open was in Exeter in 1768. This was followed by the City Hotel in NYC. However, it wasn’t until the early 1800s that people took the idea on board and hotels started to pop up throughout Europe and North America.

Mivart’s Hotel opened in London in 1812 (later becoming Claridges), while Tremont House in Boston , USA opened a few years later in 1829. Tremont House holds the record for many industry firsts. It was the first hotel to have indoor plumbing with toilets and baths, as well as free soap (a tourist favourite) and a proper reception desk area which did more than just take payment. As time went on, more and more hotels opened.

Thanks to the industrial revolution, there was regular but structured work so people had more income as well as time off. Travel started to be more accessible and more appealing.

With the invention of trains and cars as well as reduced working hours and other benefits, travel was no longer something only the wealthy could do! Demand lead to a turning point in the history of hotels as they increased in popularity hugely. By the 1900s, there were many hotels around the globe.

As the physical aspect of travelling got easier and became more commonplace, the hotel industry boomed.

The second half of the 20th century saw a massive boom in the economy, too. This meant that the population grew, demographics completely changes and many places became more urban. As the desire to travel increased, so did the different types of hotels.

The boom in hotels was a prominent part of the history of tourism . With travel becoming a more popular activity, there had to be plenty of variety. This is why we now see beach resorts and motels, golf resorts and budget hostels around the globe.

The diversity within business meant that different target audiences were catered to! It is also meant prices could vary depending on what particular hotels were offering. Hotel categorisation brought a whole new level to the industry.

And of course, international travel opening up meant that hotels and resorts around the globe had a whole new clientele to cater to: foreign tourists . People were no longer just travelling domestically . They were now visiting other countries to explore, staying for longer time periods and expecting more out of their trip.

So… while the concept of a hotel hasn’t really changed since time began, they have always had to adapt to the next big thing…

Like with everything, the history of hotels was impacted by the internet. 

The travel industry  responded quickly to the rise of the internet, and continues to do so. Internet access means people have more choice. It means it is easier to book things like hotels (as well as flights, transfers and car hire) without having to leave your house. You can compare the prices of hotels, reserve without payment and cancel for free.

The digital age has meant the travel industry has needed to adapt. However, it has also presented new opportunities for hoteliers and other industry professionals. 

With thousands of options at their fingertips on sites like  booking.com , avid travellers are able to read reviews and see real-time price updates for hotels in their own area or in far-flung corners of the globe. Tamara Lohan from Mr & Mrs Smith, a boutique hotels website, told the Guardian:  “We pivoted from a hotel guidebook to become an online travel agent just as the internet started to become a place people could finally trust with their credit cards. In the whole of that first month online we did 10 bookings – now we do 300 a day.” While she says the business changed its model due to internet and allows online bookings, it still runs 24/7 customer service support via phones “for people who want that human element”. 

What is the future of the hotel industry?

In recent years we have seen a significant growth in the sharing economy. The concept is simple- peer to peer transactions are becoming increasingly popular over traditional consumer purchases.

So what does this mean for the history of the hotel industry? Well, recent times have seen a decline in hotel bookings and reductions in prices in some areas. One of the main culprits is Airbnb, but there are other similar platforms too. Airbnb allows people to share their accommodations with other travellers.

In the future, I predict further moves towards platforms such as Airbnb . I also predict, in response to the 2020 COVID outbreak, an increased importance placed on cleanliness at hotels.

With the growth of niche tourism and an increased consumer desire for the new and the different, I also predict that we will see more unique hotels pop up throughout the world, such as ecolodges and themed hotels.

A blog post about the history of the hotel industry would not be complete without mentioning Nisiyama Onsen Kiunkan.

According to the Guinness Book of World Records, this is the oldest operational hotel in existence. You can find it Yamanashi, Japan. It opened in AD 707 and has been open ever since, run by the same family for forty-six generations. The hotel was given the title in 2011.

The Nisiyama Onsen Kiunkan is a four-star hotel with 35 rooms decorated in beautifully Japanese-style decor. The rooms have free-flowing baths and stunning views of the Kai Mountains as well as the Hayakawa and Yukawa Valleys. You can  book a stay at the Nisiyama Onsen Kiunkan  and experience it for yourself!

Now that pretty much sums up the history of the hotel industry. Are you interested to learn more about the hotel and tourism industry? I have lots of articles that I’m sure you will LOVE! Here are a few of my favourites:

• Homestay tourism: What is a homestay?
• Types of rail transport | Understanding tourism
• The sex hotel: What, where and why
• The tour operator: What, why and how
• Visiting friends and relatives (VFR): A simple explanation
• The appeal of tourist destinations | What attracts tourists
• Types of accommodation | Understanding tourism

20 Intriguing Hospitality Industry Statistics in 2024

[vc_row][vc_column][vc_column_text] With tourism and traveling becoming a much more accessible luxury, it’s absolutely crucial for hospitality businesses to stay on top of the trends. Staying informed about hospitality industry statistics will give you the necessary tools to meet your clients’ needs in order for your business to rapidly grow.

Once you know exactly what it takes to succeed in the hospitality industry, you will be able to come up with strategies to elevate your business to the next level. To help you see the big picture, we collected a variety of different statistics.

Let’s dive right in. [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Fascinating Lodging Industry Statistics (Editor’s Choice)” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_column_text]

• The retail value of the global hotel industry is $147.57 billion. 
• There are more than 200,000 hotels in the world.
• Wyndham Hotel Group has the most properties in the world.
• The owner of Las Vegas Sands is worth $39 billion.
• New York is the most expensive city for business travel.
• 462 million is the number of annual domestic business flights in the US.
• 1.1 million Americans are employed in the hospitality industry.
• 62.2% of all US hotel rooms are occupied each day.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Global Hotel Industry Market Size” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_column_text]

1. The global hotel industry has a retail value of $147.57 billion.

(GlobeNewswire)

Reaching new heights, hotel industry global statistics show that the market size is currently worth nearly $150 billion. This includes overall revenue combined with market value of global leading hotels.

2. The global hotel industry market size is expected to double in revenue by 2026.

Extensive research by Zion Market has projected a steady CAGR of 4.6%. This will boost the hospitality industry statistics worldwide by generating an estimated amount of $211.54 billion by the end of 2026. With the rapid rate in which small to very large hotels are going up, this might increase even more within the following years. 

3. There are more than 200,000 hotels in the hotel industry.

(PhocusWire)

The big question is: 

“How many hotels are there in the world?”  

And here’s the answer:

An estimated 200,900 hotels are situated around the globe. These hotels offer almost 18 million rooms. The figure excludes other accommodation providers like motels, bed and breakfasts, backpackers, and hostels. 

4. The global travel industry is worth $1.6 trillion.

(CondorFerries)

According to global hospitality and tourism industry statistics , the Global travel industry accounts for almost 10% of world GDP. So, 2020 is the perfect time to get involved in hospitality that caters to travelers and tourists alike.

5. The average hotel room is 325 square feet.

If you were wondering how big is the average hotel room , the answer is quite surprising. On average, a hotel in the US will have approximately 115 rooms of approximately 325 square feet.

The area will typically include – a bathroom with toilet, sink, shower/bathtub; a bedroom area with a bed, lighting, side tables, and electrical outlets; as well as an area where coffee/tea can be made or a space for a TV set.  [/vc_column_text][vc_single_image image=”2385″ img_size=”1400×800″ alignment=”center”][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Leading Hotel Companies Worldwide and in the US” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_column_text]

6. According to hospitality industry statistics, he Wyndham Hotel Group is the worldwide leader.

Hotel industry statistics show that the Wyndham Hotel Group has the most hotels in the whole world. They have more than 9,000 hotel units ranging from budget and economy to upscale and deluxe. Next in line is Choice Hotels International with 7,045 hotels, while Marriot International comes third with 7,003 properties.

The industry is extremely competitive, which means that these numbers change rapidly throughout the year. In 2018, Wyndham added a whopping 900 properties to ita portfolio.

7. The largest hotel in the world is in Moscow.

(RW Genting)

The Izmailovo hotel in Moscow has a mind-boggling total of 7,500 rooms.

In second place, with 7,351 guestrooms and situated in the capital city of Malaysia, The First World Hotel and Plaza, is massive. With 36 floors (not counting an additional 8 basements), it provides Kuala Lumpur visitors with a variety of budget – luxury boarding. Part of the Resorts World Genting group, this hotel is rated 3-stars.

In a few years, the Abraj Kudai in Mecca, Saudi Arabia, will shoot to first place with a staggering 10,000 rooms. It’s still under construction, but once finished it will be known as the world’s largest hotel.

Keep in mind that the average number of rooms in hotels is only 332.6!

8. The owner of Las Vegas Sands is the richest hotel mogul in the US.

With a net worth of $39 billion, Sheldon Adelson is the richest hotel owner in the US. He bought the Sands Hotel & Casino in Las Vegas for only $128 million, not a fraction of what it is worth today. After following hotel market trends , he increased the property price to at least $6.6 billion.

Following Sheldon Adelson is President Donald Trump. Prior to his presidency, Trump focused on Trump International Hotels, which includes properties in New York, Chicago, and Las Vegas. 

Interesting fact: Sheldon Adelson donated $123 million to Trump’s campaign in 2018. 

9. Park Hyatt Hotels are rated the best in the world.

(Reader’s Digest)

Park Hyatt Hotels is popularly known as the future of hospitality . Hyatt opened its first hotel in 1980, the Hyatt Regency in Maui. The company has shown rapid growth, and by the end of 2019, it has 627 hotels globally.

The Park Hyatt and Grand Hyatt brands are the highest rated hotel groups in the world. Not only do they provide guests with luxurious accommodation, but they also offer a variety of activities and experiences.

Short on the Hyatt’s heels are Hilton’s 15 hotel chains. With more than 5500 hotels globally, the Hilton is a top-rated brand. It has a variety of luxury resorts and embassy suites that give visitors an exquisite lodging experience. [/vc_column_text][vc_single_image image=”2386″ img_size=”1400×700″ alignment=”center”][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Business Travel Worldwide” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_column_text]

10. New York charges $799 for business executive travel per day.

Global hospitality industry statistics have shown that business travel can be much more expensive than backpacking or traveling with a family. A traveling executive can plan to spend at least $799 per day in the Big Apple. 

The second priciest business travel location is Geneva, Switzerland, with an average of $716 per day. In third place is another Swiss city, Zurich, with an estimated expenditure of $661. 

11. In 2019, there were 462 million business flights in the US. 

(TravelPerk)

This number is forecast to increase to a whopping 499.5 million by the end of 2022. Given the affordability of local flights, meetings for companies from all over the States can be hosted in one location.  

12. Brits spent $50 billion on business travel in 2017.

Hospitality industry statistics in the UK show that Brits spend big time on business travel. Thanks to its famous beach and close proximity to London, Brighton has become a popular hub for business people traveling from Europe and other parts of the UK.

13. The average cost of a one-night stay in a motel is $45-$100.

(Skyscanner)

The average cost of motels in cities is pretty reasonable. Naturally, it will vary depending on which city you are staying in. For comparison, a one-night stay in a business hotel will set you back around $150-$200. [/vc_column_text][vc_single_image image=”2387″ img_size=”1400×700″ alignment=”center”][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Employment Within the Hospitality Industry” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_column_text]

14. 1.1 Million Americans are employed in the hospitality industry.

(US Bureau of Labor Statistics)   

Hospitality industry job statistics in the US show that, as of June 2019, over 1,142,000 individuals were employed within the hospitality industry. This includes restaurant services, accommodations, and recreational entertainment and activities.

Since June, job openings decreased with 81,000. And with a total of 101,000 layoffs and job resignations, one might wonder how happy are employees in the industry? 

15.   Competitors create the biggest problems for hospitality business owners.

According to recent hotel business stats , 73% of hospitality owners claimed their competition has been growing rapidly with each passing month, resulting in revenue loss. One big blow is the rising platform airbnb, as statistics show that travelers are frequently using it.

Staying on top of the 2020 trends is the only way your business can compete with modern hospitality businesses. 

16.   54% of restaurant managers work 50+ hours each week.

Clearly, there’s no time for rest when you work in the hospitality industry. Most employees have to work on weekends, during holidays, and at night. 

According to restaurant industry statistics , 36% of waiters and 44% of bartenders work a total of 39 hours per week.

54% of restaurant managers, 31% of business operators, and 28% of chefs work more than 50 hours per week.  

Running around the clock, 1% of fast-food servers, 3% of waiters, 6% of dishwashers, and 9% of restaurant hostesses work an average of 50+ hours per week. [/vc_column_text][vc_single_image image=”2388″ img_size=”1400×700″ alignment=”center”][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Occupancy Rates and Travelers Statistics” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_column_text]

17. Spending on travel in the US has grown from $500 Billion to $1,000 billion.

Americans really love zipping around. This is evident in the way they spend their money. The estimated spending on travel in 2000 was $585 billion. Fast-forward to 2018, and Americans ended up spending an astonishing $1,037 billion on domestic and international travel.

With numbers like these, the travel and hospitality industry is estimated to grow even more rapidly in the years to come. 

18. 62.2% of US hotel rooms are occupied each day.

(CreditDonkey)

Nearly two-thirds of the thousands of rooms that are available for people traveling around the United States every single day, hospitality industry statistics reveal! 

Compare this to Turkey with an occupancy rate of 67.6%, Europe with an occupancy rate of 72.2%, and the tourist city Istanbul with an occupancy rate of 65.7%.

Other countries like South Africa have an occupancy rate of 59.2%.

19. Hotel trends 2020 include an eco-friendly environment.

(HotelNewsResource)

Millennials are at the forefront of 2020 hotel trends. For any hotel to attract millennials, the focus needs to be on using more sustainable products. Going green will keep your hospitality business growing.

Other trends include whether your service is social-media-friendly. In other words, something about your property has to be photo-friendly. Furthermore, travelers are looking for exclusive experiences in cities, villages, and towns that are off the beaten track.

20. Almost $100 of revenue is made per room in the US.

By Q3 2019, the US hotel industry revenue statistics have shown that, at an average daily rate of $133.25, a hotel room will generate a revenue of $94.42.

During this period, the US hotel industry reached the highest revenue quarterly rate in history, with a total revenue of $46.5 billion. [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Conclusion” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_column_text] The latest hospitality industry growth statistics suggest the market remains on the up. With property developers building hotels around every corner, the hotel business is booming. Traveling has become almost second nature, whether it’s for leisure or business.

What’s more:

Hospitality industry statistics prove that more people than ever are traveling across the globe and staying in motels, hotels, resorts, and hostels. With a global net worth of $147 billion, the hospitality industry is an open door for opportunity. Following 2020 hospitality industry trends, more individuals will be looking for exclusive attractions that are culturally all-inclusive and eco-friendly.

Bottom line:

Hospitality is growing at a high percentage. And success is likely to come your way as long as you stay trendy.  [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Sources:” font_container=”tag:p|text_align:left” use_theme_fonts=”yes”][vc_column_text]

• GlobeNewswire 
• CondorFerries
• Reader’s Digest
• US Bureau of Labor Statistics
• CreditDonkey 
• HotelNewsResource

[/vc_column_text][/vc_column][/vc_row]

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Weekender Management

In-Depth Guide to Understanding the Hospitality and Tourism Industry

Hospitality vs. Tourism, Industry Growth

When you hear about hospitality and tourism , think of them as two sides of the same coin. Hospitality focuses on the services that make people feel welcome and cared for, like staying in hotels or eating at restaurants. Tourism is all about the travel experiences and adventures people have away from home, including visiting attractions or going on tours.

The hospitality and tourism industry is a bustling world, filled with endless opportunities for adventure, relaxation, and exploration. It’s one of the fastest-growing industries globally, driving economies and creating millions of jobs. Whether it’s the charm of a local bed and breakfast, the splurge at a luxurious resort, the thrill of a theme park, or the convenience of a flight, this industry touches the lives of almost everyone.

For real estate investors eyeing the short-term rental market through platforms like Airbnb and VRBO, understanding the nuances between hospitality and tourism can unlock potential opportunities. It’s about creating memorable experiences that go beyond just a place to stay. The industry’s growth signals a promising avenue for returns on investment, emphasizing the importance of individualized service and tailored strategies for success.

This industry is about delivering comfort and experiences. With the right approach, property owners can not only contribute to this vibrant sector but also thrive within it.

Understanding Hospitality and Tourism

Definitions

At its core, hospitality is about providing a welcoming and caring environment for people who are away from home. This can range from a cozy bed-and-breakfast to a luxurious resort, from a quick service restaurant to a fine dining establishment. Hospitality is all about service, comfort, and making guests feel valued and cared for.

Tourism , on the other hand, is the act of traveling to and exploring places outside of your usual environment. It can be for leisure, like a vacation to see the world’s wonders, or for business, such as attending a conference in a different city. Tourism includes activities like sightseeing, experiencing local cultures, and attending events.

Differences

While hospitality and tourism are closely linked, they have distinct differences. Hospitality focuses on the services provided to guests, whereas tourism is concerned with the activities and experiences of those traveling. Think of tourism as the journey and exploration, while hospitality is about the stay and comfort during that journey.

Interconnection

Despite their differences, hospitality and tourism are deeply interconnected. Excellent hospitality services enhance the tourism experience, making destinations more attractive to visitors. For example, a memorable stay at a hotel or an exceptional dining experience can turn a good vacation into an unforgettable one. Conversely, a vibrant tourism sector boosts the hospitality industry by increasing the demand for lodging, food, and entertainment services.

Hospitality acts as the backbone of tourism; it’s what makes tourists feel welcome and ensures their needs are met during their travels. This synergy is crucial for the success and growth of both sectors.

The Importance of Both

Understanding the nuances between hospitality and tourism, and how they complement each other, is vital for anyone looking to build a career or business in these industries. The growth and dynamism of hospitality and tourism offer endless possibilities for innovation, career development, and contributing to the global economy. By recognizing the unique aspects of each sector while leveraging their interconnection, professionals can create more enriching experiences for travelers and guests alike, driving the industry forward.

In summary, hospitality and tourism are two sides of the same coin, each playing a critical role in the travel experience. While they have their distinct characteristics, their success relies on their ability to work together to provide unforgettable experiences for travelers around the world.

Moving forward, let’s delve into the Key Sectors in Hospitality and Tourism to further explore the diverse opportunities and challenges within these vibrant industries.

Key Sectors in Hospitality and Tourism

Hospitality and tourism encompass a wide range of services and experiences that cater to travelers and guests. This section highlights the core sectors: Lodging, Food and Beverage, Travel, Attractions, and Events . Understanding these sectors is crucial for anyone looking to build a career or invest in the hospitality and tourism industry.

Lodging refers to places where travelers can stay overnight, ranging from hotels and resorts to bed and breakfasts and vacation rentals. The lodging sector is foundational to hospitality, providing a ‘home away from home’ for travelers. Success in this sector hinges on excellent customer service, comfort, and creating memorable experiences. For instance, Emily Groves, a success story from MTSU’s Tourism and Hospitality Management (THM) program, showcased her versatility in event planning within the lodging sector, significantly contributing to guest satisfaction.

Food and Beverage

The Food and Beverage (F&B) sector is all about culinary experiences. It includes restaurants, cafes, bars, and any establishment offering food and drink services. This sector is characterized by its diversity, from fast food to luxury dining experiences. It’s not just about the food; it’s about the service, atmosphere, and overall dining experience. The F&B sector requires a keen understanding of culinary arts, customer preferences, and efficient operations.

This sector encompasses the means of getting to and from destinations. It includes airlines, cruise lines, car rentals, and public transportation. The travel sector is integral to tourism, connecting different parts of the world and making destinations accessible. Companies in this sector often work closely with lodging and attractions to create packages and itineraries for travelers. For example, collaborations between local businesses and travel influencers can significantly enhance visibility and appeal.

Attractions

Attractions are the landmarks, natural wonders, theme parks, museums, and cultural sites that draw tourists to a destination. This sector is vital for its ability to enrich the travel experience through entertainment, education, and leisure activities. Attractions often serve as the primary reason for choosing a destination, highlighting the importance of preserving and promoting these sites.

The Events sector includes conferences, trade shows, weddings, festivals, and any organized gatherings. This sector is dynamic, requiring meticulous planning, coordination, and marketing to ensure successful and memorable events. It offers diverse opportunities, from event planning to logistics and vendor management. Engaging in coursework and connecting with professors, as advised by Emily Groves, can provide invaluable insights and skills for success in this sector.

Each of these sectors offers unique challenges and opportunities. Whether it’s providing luxury lodging, crafting exquisite dining experiences, facilitating travel, managing attractions, or organizing events, professionals in hospitality and tourism need a blend of skills, including communication, customer service, and adaptability. The industry is evolving, with sustainability and technology becoming increasingly important. Aspiring professionals should stay informed about industry trends, seek relevant education and training, and embrace diverse opportunities to succeed in this vibrant field.

Moving forward, we’ll explore the Career Opportunities in Hospitality and Tourism , highlighting the various paths one can take within this exciting industry.

Career Opportunities in Hospitality and Tourism

The hospitality and tourism industry is a world of opportunities for those passionate about creating memorable experiences for others. Whether you’re drawn to the kitchen’s heat or the thrill of organizing large events, there’s a place for you. Let’s dive into the different career paths available.

Hospitality and Tourism Management

In the realm of hospitality and tourism management , professionals keep hotels, resorts, and tourism offices running smoothly. This could mean ensuring guests have the best stay possible at a hotel or making sure a tourist office effectively promotes local attractions.

Managers in this sector need a mix of management, marketing, and operations skills . They might find themselves analyzing financial reports one day and brainstorming marketing strategies the next. It’s a role for those who love variety and challenges.

Culinary Arts and Hospitality

For those who find joy in food and drink, the culinary arts and hospitality sector offers a bounty of career paths. Chefs and restaurant managers are the stars here, crafting delicious dishes and ensuring restaurants run without a hitch.

It’s not just about cooking; it’s about creating experiences. Chefs today are innovators and artists, constantly exploring new culinary landscapes. Restaurant managers, on the other hand, make sure that the service matches the quality of the food, leading teams to provide exceptional customer experiences.

Event Planning and Management

Event planning and management is a field for those who love to see a plan come together. From weddings to conferences and trade shows , event planners are the architects of experiences, crafting memorable moments for attendees.

This role demands creativity, meticulous organization, and the ability to manage stress. Event planners juggle various tasks, from choosing the perfect venue to coordinating vendors and managing budgets. It’s a career for those who get a thrill from bringing people together and making events happen.

Each of these career paths in hospitality and tourism offers a unique set of challenges and rewards. Whether you’re managing a hotel, running a kitchen, or planning the next big conference, your work contributes to the rich tapestry of experiences that define the hospitality and tourism industry.

Success in these fields requires a blend of hard skills and soft skills, from technical knowledge to excellent communication and customer service. And with the industry’s growth, the opportunities for advancement are vast. So, if you’re passionate about hospitality and tourism, there’s no better time to start your journey.

Moving on, we’ll delve into the Essential Skills for a Successful Career in Hospitality and Tourism , highlighting what it takes to thrive in this dynamic industry.

Essential Skills for a Successful Career in Hospitality and Tourism

The role of education and training.

To succeed in hospitality and tourism, you need more than just a love for travel and people. This industry demands a set of key skills and the right education to back them up. Let’s break it down:

Communication : Clear and effective communication is the cornerstone of hospitality and tourism. Whether you’re explaining the details of a local attraction or resolving a guest’s issue, how you communicate can make or break their experience.

Customer Service : This is all about making guests feel valued and taken care of. It’s not just about being friendly; it’s about going the extra mile to ensure their stay or experience is memorable for all the right reasons.

Flexibility : The only constant in hospitality and tourism is change. You might need to handle a last-minute booking, deal with unexpected travel disruptions, or adapt to new health and safety protocols. Being flexible and adaptable is key.

Cultural Awareness : With guests coming from all corners of the globe, understanding and respecting cultural differences is crucial. This awareness can enhance guest experiences and prevent misunderstandings.

Education and Training

Now, how do you develop these skills? Education and training play a crucial role.

Bachelor’s Degrees : A bachelor’s degree in hospitality management or tourism provides a solid foundation. These programs cover everything from the basics of customer service to the complexities of global tourism management.

Master’s Degrees : For those looking to take their career to the next level, a master’s degree offers specialized knowledge and leadership training. It’s perfect for roles in management and strategic planning within the industry.

Certifications : Short-term certifications can also boost your career. These might focus on specific areas like revenue management, event planning, or even sommelier courses for the food and beverage sector.

Institutions like Glion offer comprehensive programs that not only cover these essential skills but also provide practical experience through internships and industry projects. This hands-on experience is invaluable, allowing you to apply what you’ve learned in real-world settings.

The hospitality and tourism industry is about creating experiences. Whether you’re managing a hotel, planning events, or guiding tours, your success hinges on your ability to connect with and understand people from all walks of life. Education and training equip you with the tools to do just that, setting you up for a rewarding career in this vibrant industry.

As we look ahead, let’s explore the Growth and Future of the Hospitality and Tourism Industry and what it means for professionals in this field.

Growth and Future of the Hospitality and Tourism Industry

The hospitality and tourism industry is on a fast track, evolving with new trends, technology, and a strong focus on sustainability. Let’s dive into what’s shaping the future of this vibrant sector.

Industry Trends

Personalized Experiences : Travelers today seek unique and personalized experiences. They want to dive deep into local cultures, cuisines, and activities that are not part of the usual tourist trails. This demand is pushing businesses to customize their offerings.

Health and Wellness Tourism : A growing trend, especially post-pandemic, is the focus on health and wellness. Destinations offering wellness retreats, spa experiences, and outdoor activities are becoming increasingly popular.

Bleisure Travel : The blend of business and leisure travel is a trend that’s here to stay. Professionals often extend their business trips to enjoy the destination, leading to opportunities for hospitality and tourism sectors to cater to this niche.

Technological Advancements

AI and Machine Learning : From chatbots answering customer queries to AI-driven personalization of travel experiences, technology is at the forefront of transforming how services are delivered and experienced.

Virtual Reality (VR) and Augmented Reality (AR) : These technologies offer potential guests a sneak peek into what they can expect from their travel experience, enhancing their decision-making process.

Smart Rooms : The use of smart technology in hotel rooms for controlling temperature, lighting, and even ordering room service is enhancing guest experiences by offering convenience at their fingertips.

Sustainability

Eco-friendly Practices : There’s a significant shift towards sustainable tourism. Travelers are more conscious of their environmental impact, leading to a demand for eco-friendly accommodations and travel options.

Local Community Engagement : Supporting local communities by promoting local artisans, guides, and culinary experiences is becoming a priority for travelers, aligning with sustainable tourism goals.

Sustainable Transportation : The promotion of electric vehicles, bicycles, and walking tours is not only reducing the carbon footprint but also offering unique and immersive ways to explore destinations.

Looking Ahead

The future of hospitality and tourism is bright and brimming with opportunities. As the industry adapts to changing consumer preferences, embraces technology, and moves towards sustainability, it opens up new avenues for growth and innovation.

Professionals in this field must stay abreast of these trends, continuously update their skills, and remain flexible to navigate the evolving landscape of hospitality and tourism. With a forward-looking approach, the industry is set to offer unparalleled experiences to travelers, making it an exciting time to be part of this dynamic field.

As we continue to explore the vast opportunities within hospitality and tourism, it’s clear that the sector is not just about travel and accommodation anymore. It’s about creating memorable experiences, leveraging technology for convenience and personalization, and most importantly, doing so in a way that respects and preserves our planet for future generations .

In conclusion, the growth and future of the hospitality and tourism industry are shaped by the collective efforts of businesses, professionals, and travelers themselves, working towards a more sustainable, tech-savvy, and personalized travel experience.

Frequently Asked Questions about Hospitality and Tourism

In hospitality and tourism , there’s a lot to explore. Let’s dive into some common questions to help clear things up.

What is tourism and hospitality?

At its core, tourism is about traveling. Whether it’s for fun, to see family, or for work, it’s all about going to different places. Hospitality is how we make those travelers feel welcome. Think hotels, restaurants, and all the services that make a trip enjoyable.

These two go hand in hand. Without tourism, there’s less need for hospitality. And without good hospitality, tourism wouldn’t be as appealing.

Is hospitality and tourism a good degree?

Yes, it is. Here’s why:

• Job opportunities : This field is growing fast. From managing a hotel to planning events, there are many paths you can take.
• Diverse skills : You learn about business, customer service, and working with different cultures.
• Travel : For those who love to see new places, some jobs in this field might even require you to travel as part of your work.

What does hospitality and tourism fall under?

Hospitality and tourism is a part of the service industry. It includes a wide range of businesses, like hotels, restaurants, travel agencies, and theme parks. These businesses all share a common goal: to take care of people when they’re away from home, whether they’re on vacation or traveling for work .

In conclusion, the hospitality and tourism industry is vibrant and full of opportunities for those who are passionate about making people’s travel experiences memorable and enjoyable. Whether you’re interested in the operational side, like managing a hotel, or the creative aspect, like planning tours or events, there’s a place for you in this dynamic field.

Wrapping up our exploration of the hospitality and tourism sector, it’s clear that this industry is not just about providing services; it’s about creating experiences that last a lifetime. For those with a passion for making every guest’s stay memorable, the opportunities for career advancement are both vast and fulfilling.

Career Advancement in hospitality and tourism often means moving up the ranks from operational roles into management and beyond. It’s about honing your skills in communication, customer service, and flexibility, while also embracing the cultural awareness needed to cater to a global clientele. The path to advancement might start on the front lines but can lead to roles as a hotel manager, event coordinator, or even a travel consultant, each offering the chance to make a significant impact on the experiences of travelers and guests.

At Weekender Management , we understand the nuances and complexities of the hospitality and tourism industry. Our commitment is not just to our clients but to the broader community of professionals seeking to make their mark in this vibrant field. Through our comprehensive management services, we strive to maximize the potential of vacation rental properties, ensuring they not only meet but exceed the expectations of guests. Our focus on continuous improvement and long-term growth positions us as a strategic partner for those looking to advance their careers within this exciting industry.

Whether you’re a property owner looking to elevate your rental’s performance or a hospitality professional aiming for the next step in your career, Weekender Management is here to support your journey. With our deep industry knowledge and dedication to excellence, we help our clients navigate the complexities of the vacation rental market, ensuring their success now and in the future.

For those passionate about the hospitality and tourism industry, the possibilities are endless. With the right approach, dedication, and a partner like Weekender Management, achieving your career goals and contributing to the vibrant tapestry of this industry is well within reach.

Discover how we can help you maximize your potential in the hospitality and tourism industry by visiting Weekender Management . Together, let’s create unforgettable experiences for guests around the world and pave the way for your successful career in this dynamic field.

Winter is here! Check out the winter wonderlands at these 5 amazing winter destinations in Montana

• Travel Tips

What Is The Hospitality And Tourism Industry

Published: December 12, 2023

Modified: December 28, 2023

by Ingunna Whipple

• Hotel Reviews
• Sustainability

Introduction

Welcome to the exciting world of the hospitality and tourism industry! This dynamic and ever-growing sector offers an array of opportunities for those with a passion for travel, leisure, and providing exceptional customer experiences. In this article, we will explore the ins and outs of the hospitality and tourism industry, its definition, scope, key players, employment opportunities, challenges, and trends.

The hospitality and tourism industry encompasses a wide range of businesses and services that cater to the needs of travelers, tourists, and individuals seeking leisure activities. It includes establishments such as hotels, resorts, restaurants, airlines, cruise lines, travel agencies, theme parks, and more. These diverse entities all work together to create memorable experiences for guests and visitors.

As global travel continues to increase year after year, the hospitality and tourism industry plays a crucial role in the global economy. Not only does it provide employment opportunities to millions of people worldwide, but it also contributes to the growth of local economies and promotes cultural exchanges between different regions and countries.

Nowadays, people’s expectations for travel and hospitality experiences have evolved. It’s no longer just about offering a comfortable stay or a delicious meal; guests seek unique and personalized experiences that resonate with them. This shift has led to the rise of experiential travel, where travelers immerse themselves in the local culture, try authentic cuisines, and engage in activities that give them a deeper understanding of a destination.

The hospitality and tourism industry is driven by the concept of hospitality, which entails providing an exceptional level of service and attention to guests. Whether it’s warmly welcoming guests at a hotel, anticipating their needs at a restaurant, or ensuring smooth travel arrangements, hospitality professionals strive to create a positive and memorable experience for every visitor.

Furthermore, the industry’s success relies heavily on effective customer service and customer relationship management. Building strong relationships with guests and fostering loyalty are essential for businesses to thrive in this competitive landscape. Word-of-mouth recommendations and positive online reviews have a significant impact on a company’s reputation and customer acquisition.

As we delve deeper into the hospitality and tourism industry, we will uncover the various sub-sectors, discuss the employment opportunities they offer, explore the challenges faced by professionals in the field, and highlight the latest trends shaping the industry’s future. So, let’s embark on this journey together and discover the countless possibilities that await in the vast world of hospitality and tourism.

Definition of Hospitality and Tourism Industry

The hospitality and tourism industry is a dynamic and ever-evolving sector that encompasses a wide range of businesses and services. It revolves around providing exceptional customer experiences to individuals who are seeking leisure activities, travel, and accommodation. This industry plays a crucial role in the global economy, offering employment opportunities to millions of people worldwide and contributing to the growth of local economies.

At its core, the hospitality and tourism industry is defined by its focus on hospitality, which involves delivering outstanding service and creating memorable experiences for guests. Whether it’s a luxury hotel, a quaint bed and breakfast, a fine dining restaurant, or an adventurous travel agency, the industry is united by its commitment to catering to the needs and desires of travelers and tourists.

Tourism, a significant component of the industry, refers to the activities individuals engage in when visiting different destinations. These activities can include sightseeing, exploring cultural landmarks, participating in outdoor adventures, and immersing oneself in the local culture. The tourism sector relies on various services within the hospitality industry to provide comfortable accommodation, dining options, transportation, and entertainment.

The hospitality and tourism industry includes a wide array of businesses and services:

• Hotels and resorts: These establishments provide accommodation for travelers, ranging from budget-friendly options to luxury experiences.
• Restaurants and food services: From casual dining to Michelin-starred restaurants, these establishments offer a variety of culinary experiences.
• Travel agencies and tour operators: These organizations assist individuals in planning and booking their travel arrangements, including flights, accommodations, and itinerary.
• Airlines, cruise lines, and transportation services: These companies facilitate the movement of travelers, providing air, sea, and land transportation options.
• Entertainment and attractions: Theme parks, museums, historical sites, and other attractions offer leisure activities and entertainment for tourists.
• Event planning and management: This sector handles the organization and execution of various events, such as conferences, weddings, and corporate functions.

The hospitality and tourism industry is highly customer-oriented and focuses on creating positive experiences that meet and exceed the expectations of guests. It requires individuals with excellent communication skills, attentiveness, problem-solving abilities, and a genuine passion for providing top-notch service.

As the industry continues to evolve, the definition of hospitality and tourism has expanded beyond traditional boundaries. It now encompasses new trends such as eco-tourism, wellness tourism, experiential travel, and the integration of technology in enhancing guest experiences. This adaptability ensures that the industry remains relevant and responsive to the changing preferences and demands of travelers worldwide.

Scope and Importance of the Hospitality and Tourism Industry

The scope of the hospitality and tourism industry is vast and encompasses a wide range of activities, businesses, and services. From providing accommodation and dining options to organizing travel arrangements and offering entertainment, this industry plays a crucial role in shaping the experiences of travelers and tourists worldwide.

One of the primary purposes of the hospitality and tourism industry is to cater to the needs and desires of individuals seeking leisure activities and travel experiences. It offers a diverse range of services that provide comfort, convenience, and entertainment to guests, ensuring their satisfaction and enjoyment.

One of the key aspects of the industry’s scope is the provision of accommodation options. Hotels, resorts, bed and breakfasts, and other lodging establishments offer visitors a place to stay while exploring a destination. These accommodations can range from budget-friendly options to luxury suites, catering to the preferences and budgets of various travelers.

In addition to accommodation, the industry also encompasses an array of dining options. Restaurants, cafes, food trucks, and other establishments provide visitors with the opportunity to sample local cuisine, indulge in gourmet experiences, or simply grab a quick bite to eat. These dining experiences often add a cultural element to travelers’ journeys, allowing them to savor the flavors of a particular region or country.

The transportation sector is another critical component of the industry’s scope. Airlines, cruise lines, car rental services, and other transportation providers ensure that individuals can reach their desired destinations conveniently and safely. This seamless connectivity helps facilitate travel and allows visitors to explore multiple locations during their trips.

Entertainment and attractions are also significant contributors to the industry’s scope. Theme parks, museums, historical sites, natural landmarks, and other attractions offer leisure activities and unique experiences for tourists. These destinations play a vital role in attracting visitors, increasing local tourism, and promoting cultural exchanges.

The importance of the hospitality and tourism industry cannot be overstated. Economically, it generates substantial revenue for destinations, stimulates local businesses, and creates employment opportunities for millions of people worldwide. It supports a wide range of industries, including hospitality, transportation, food and beverage, and retail.

Socially, the industry encourages cultural exchange, promoting understanding and appreciation of different cultures and traditions. It fosters connections between people from diverse backgrounds, enabling the exchange of ideas, customs, and perspectives.

Furthermore, the hospitality and tourism industry contributes to the preservation and promotion of natural and cultural heritage. By highlighting and showcasing these assets, it raises awareness about the importance of conservation and sustains the value of unique landmarks and ecosystems.

Key Players in the Hospitality and Tourism Industry

The hospitality and tourism industry consists of numerous key players, each playing a crucial role in delivering exceptional experiences to travelers and tourists. These players include a diverse range of businesses and organizations that contribute to the overall success and growth of the industry.

Hotels and resorts are major players in the industry, offering accommodation options to guests. This includes luxury chains, boutique hotels, budget-friendly establishments, and everything in between. These properties provide a variety of amenities and services to ensure a comfortable and enjoyable stay for visitors.

Restaurants and food services are also significant players in the hospitality and tourism industry. From high-end fine dining establishments to casual cafes and street food vendors, these businesses cater to the culinary needs of travelers and locals alike. They offer a wide range of cuisines, flavors, and dining experiences to satisfy diverse palates.

Travel agencies and tour operators play a vital role in planning and organizing travel arrangements. These players assist individuals and groups in booking flights, accommodations, transportation, and activities. They curate itineraries, provide expert guidance, and offer personalized recommendations to create unforgettable travel experiences.

Airlines and cruise lines are essential players in the transportation sector of the industry. They facilitate travel by air and sea, connecting travelers to various destinations around the world. These players focus on providing safe, efficient, and comfortable travel options for guests, ensuring a seamless journey from start to finish.

Attractions and entertainment providers contribute to the industry’s vibrancy and appeal. Theme parks, museums, zoos, national parks, and cultural heritage sites offer unique and engaging experiences for visitors. They showcase local history, art, nature, and provide opportunities for entertainment and adventure.

Event planning and management companies are important players in the industry, organizing conferences, conventions, weddings, and other events. They ensure that every aspect of an event, from venue selection to logistics and execution, meets the highest standards and exceeds the expectations of attendees.

Tourist boards and destination marketing organizations (DMOs) play a critical role in promoting tourism and attracting visitors to specific destinations. They collaborate with businesses, governments, and local communities to develop marketing campaigns, initiatives, and strategies aimed at showcasing the unique offerings and attractions of a place.

In addition to these key players, technology companies have also become increasingly important in the hospitality and tourism industry. Online travel agencies (OTAs), hotel booking platforms, and travel review websites have transformed the way travelers search, book, and review accommodations and experiences. The integration of technology has revolutionized the industry, providing greater convenience and options for travelers.

Collaboration and synergy between these key players are essential for the industry’s success. By working together, they can create seamless, memorable experiences for travelers, enhance destination offerings, and drive the growth and sustainability of the hospitality and tourism industry as a whole.

Sub-Sectors of the Hospitality and Tourism Industry

The hospitality and tourism industry is vast and comprises several sub-sectors that cater to the diverse needs and preferences of travelers and tourists. These sub-sectors offer specialized services and experiences, contributing to the overall richness and appeal of the industry. Let’s explore some of the key sub-sectors:

Hotels and Accommodation: This sub-sector includes various types of lodging options, ranging from luxury hotels and resorts to budget-friendly motels and hostels. It encompasses full-service hotels, boutique properties, bed and breakfasts, serviced apartments, and vacation rentals. Each lodging category provides different amenities, styles, and experiences to cater to the needs of travelers.

Food and Beverage: Restaurants, cafes, bars, and food services form an integral part of the hospitality industry. This sub-sector caters to both locals and tourists, offering a wide array of culinary delights that showcase local and international cuisines. From fine dining establishments to street food vendors, the food and beverage sub-sector delivers diverse and memorable dining experiences.

Travel and Tourism Agencies: This sub-sector encompasses travel agencies, tour operators, and online travel agencies (OTAs). These entities specialize in organizing and facilitating travel arrangements for individuals and groups. Whether it’s booking flights, accommodations, transportation, or activities, travel agencies play a pivotal role in creating seamless and hassle-free travel experiences for customers.

Transportation: Airlines, cruise lines, car rental services, and transportation companies fall under this sub-sector. They ensure the smooth movement of travelers from one destination to another. Airlines connect cities and countries through air travel, while cruise lines offer leisurely journeys by sea. Car rental services and transportation companies provide options for convenient and efficient travel within destinations.

Entertainment and Attractions: This sub-sector comprises a variety of attractions and entertainment venues that enhance the overall travel experience. Theme parks, museums, art galleries, amusement parks, zoos, botanical gardens, and cultural heritage sites all fall under this category. These attractions offer visitors the opportunity to explore local history, culture, and natural beauty, providing unique and engaging experiences.

Event Planning and Management: This sub-sector specializes in organizing and managing various events, such as conferences, conventions, weddings, and exhibitions. Event planning companies coordinate every aspect of an event, including venue selection, logistics, catering, and audiovisual arrangements. They ensure that events run smoothly and leave a lasting impression on attendees.

Destination Marketing: Tourist boards and destination marketing organizations (DMOs) play a crucial role in this sub-sector. They promote specific destinations, highlighting their unique attractions, cultural heritage, and activities to attract visitors. DMOs collaborate with local businesses, governments, and communities to develop marketing campaigns and initiatives that boost tourism and drive economic growth.

Technology and Online Platforms: This emerging sub-sector encompasses technology companies that provide online booking platforms, travel review websites, and other travel-related services. These platforms have revolutionized the way travelers plan, book, and review accommodations and experiences. Through the integration of technology, travelers have access to a vast array of choices and can personalize their travel experiences.

Each sub-sector of the hospitality and tourism industry plays a vital role in creating a comprehensive and enjoyable travel experience. By working together, these sub-sectors contribute to the overall success and growth of the industry, ensuring that travelers have a plethora of options and experiences to choose from.

Employment Opportunities in the Hospitality and Tourism Industry

The hospitality and tourism industry offers a vast array of employment opportunities for individuals with a passion for customer service, travel, and creating memorable experiences. From entry-level positions to managerial roles, this diverse industry provides a wide range of careers that cater to different skills, interests, and qualifications.

Overall, the hospitality and tourism industry is a dynamic and promising field for employment. It offers a wide range of opportunities for individuals seeking a career that combines their passion for travel, customer service, and creating unforgettable experiences. Whether it’s in hotels, restaurants, travel agencies, attractions, or event planning, there is a career path for individuals with diverse backgrounds and interests in this ever-evolving industry.

Challenges and Trends in the Hospitality and Tourism Industry

The hospitality and tourism industry operates in a dynamic and highly competitive environment, continuously evolving to meet the changing needs and expectations of travelers. While the industry offers numerous opportunities, it also faces various challenges. Let’s explore some of the key challenges and trends shaping the industry today.

Challenges:

1. Economic Factors: Economic instability, fluctuating currency rates, and geopolitical issues can significantly impact the industry. Economic downturns can lead to reduced travel budgets and lower consumer spending, affecting businesses’ profitability and sustainability.

2. Seasonality and Demand Variability: Many tourist destinations experience peaks and troughs in visitor numbers due to seasonality. Managing staffing levels, inventory, and operations to meet fluctuating demand can be a complex challenge for businesses.

3. Competition: The industry is highly competitive, with businesses constantly vying for customers. From large hotel chains to online travel agencies and local establishments, businesses must differentiate themselves and offer unique experiences to attract and retain guests.

4. Changing Consumer Behavior: Consumers’ preferences and expectations are continually evolving. Travelers now seek experiential travel, personalized recommendations, sustainable practices, and seamless digital experiences. Adapting to these changing demands requires continual innovation and investment in technology.

5. Technological Advancements: While technology presents opportunities for growth, it also poses challenges. Online booking platforms, review websites, and social media influence consumer decisions and can impact a business’s reputation. Staying up-to-date with technological advancements and leveraging them strategically is key to staying competitive.

1. Sustainable and Responsible Tourism: In response to growing environmental concerns, travelers are embracing sustainable and responsible tourism practices. Businesses are implementing eco-friendly policies, reducing waste, and supporting local communities to meet the rising demand for environmentally conscious travel experiences.

2. Experiential Travel: Travelers are seeking immersive and authentic experiences. They want to connect with local cultures, participate in unique activities, and explore off-the-beaten-path destinations. Businesses are catering to these desires by offering curated experiences, cultural immersion programs, and adventure tourism options.

3. Personalization and Customization: Personalization is a key trend in the industry. Travelers appreciate tailored recommendations and experiences that cater to their specific preferences and interests. Businesses are utilizing technology and data analytics to understand customer preferences and provide personalized offers and services.

4. Technology Integration: Technology continues to transform the industry, with advancements such as artificial intelligence, virtual reality, and mobile apps enhancing customer experiences. Key trends include mobile check-ins, contactless payments, chatbots for customer service, and personalized digital concierge services.

5. Rise of Sharing Economy: The sharing economy, represented by platforms such as Airbnb and Uber, has disrupted traditional hospitality and transportation sectors. It has provided travelers with alternative accommodation options and transportation choices, forcing businesses to adapt and find innovative ways to compete.

By staying informed about these challenges and trends, businesses in the hospitality and tourism industry can adapt their strategies, invest in technology, and provide exceptional experiences that meet the evolving needs and expectations of travelers. The industry’s ability to navigate these challenges and embrace trends will determine its success and resilience in the ever-evolving global marketplace.

The hospitality and tourism industry holds immense potential as a thriving and vibrant sector that caters to the needs of travelers and tourists worldwide. Throughout this article, we have explored the definition, scope, key players, employment opportunities, challenges, and trends of this dynamic industry.

The industry’s definition is centered around providing exceptional service and creating memorable experiences for guests. It encompasses a wide range of businesses and services, including hotels, restaurants, travel agencies, airlines, attractions, and event planning organizations.

The scope and importance of the hospitality and tourism industry cannot be understated. It drives economic growth, generates employment opportunities, fosters cultural exchange, and promotes the preservation of natural and cultural heritage.

The key players in the industry each play a significant role in delivering outstanding experiences to travelers, ensuring their comfort, satisfaction, and enjoyment during their journeys.

The numerous sub-sectors within the industry, such as hotels, food and beverage, travel agencies, attractions, event planning, and technology, offer diverse employment opportunities for individuals with a range of skills and interests.

While the industry presents exciting opportunities, it also faces challenges, including economic factors, competition, changing consumer behavior, and technological advancements. Businesses must embrace these challenges and stay attuned to the latest trends in order to provide exceptional experiences and stay competitive.

The trends shaping the industry, including sustainable and responsible tourism, experiential travel, personalization, technology integration, and the rise of the sharing economy, offer new avenues for growth and innovation for businesses in the industry.

In conclusion, the hospitality and tourism industry is a dynamic and ever-evolving sector that offers a wide range of opportunities for individuals seeking a career that combines their passion for travel, customer service, and creating unforgettable experiences. By adapting to changing consumer preferences, embracing technology, and providing exceptional service, businesses in the industry can continue to thrive and contribute to the growth and success of this exciting and vital industry.

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News & Events

Stay up-to-date with gecko hospitality., the evolution of hospitality: from ancient traditions to modern day experiences and the many innovations along the way.

• Robert Krzak
• January 13, 2023

There is a deep and rich history in this industry of ours. In fact, the concept of hospitality is extremely old and is mentioned in writings dating back to Ancient Greece and Rome. The thought then was that hospitality to strangers was necessary to their religious well-being and in others. Some also believed that being hospitable would satisfy their own superstitious fears. Whatever the reasons, the roots of hospitality run deep.

In the Beginning

Hospitality as a business dates back to 15,000 B.C.. This was the first documented instance of one tribe hosting another at the Lascaux caves in France. The word hospitality comes from the Latin “hospitalitas” which means to receive as a guest. In ancient times, it meant extending a welcome to travelers or offering a home away from home. Eventually evolving to the days of taverns and innkeepers, hospitality is one of the oldest businesses. But it’s a business that started as an act of kindness.

In the early days, locals used to let travelers rest on kitchen floors or other extra spaces during their journey. There were no purpose-built resting facilities for tourists until monasteries decided to build one. This eventually gave birth to lodging services and by the 1700s, inns came into being. Proprietors would put up a shelter by the road where travelers could stop to take rest and get some food. They would also take care of traveler’s horses while the patrons rested.

The Introduction of Leisure Tourism

But our modern form of the hospitality industry dates back to the early 1800s. This is when the concept of leisure tourism spread across Europe, bringing a multitude of wealthy travelers to Switzerland. During that time, visitors sought natural exposure on guided tours in the Swiss Alps, train rides and “wellness tourism,” Elegant hotels, ski resorts, and thermal baths became icons of luxury tourism.

This leisure tourism opened a new world of services like transportation, food and beverages, lodging, travel agencies, entertainment and more. It was this collage of services that eventually become known as the hospitality industry. Business travel began to dominate the industry, but leisure travel became more and more popular. From the early 1900s through the 1950s, disposal income gave rise to a greater desire to travel.

A Time of Luxury and Service

Then came the Golden Age of hospitality. This was between 1960 through 1980 and was where organizational culture and value creation were driven by luxury and service. In post WWII, wealth for many Americans was increasing. This meant more money to spend on luxury goods and travel.

It was a time when Sheraton purchased the St. Regis New York to bulk up its luxury division in 1960. It’s also when Isadore Sharp founded the Four Seasons Hotels in 1961. His vision was to found a company on his Golden Rule: “ Treat guests the way you wish to be treated .” During this period, Ritz Carlton was founded and carved out its own niche in this segment.

The hospitality leaders of this era were experts in customer service and hospitality business operations. London had its Savoy Hotel and New York had Delmonico. These created stellar luxury and service standards. As more properties got into the luxury game, more visitors demanded more luxury. Each property tried to outdo the other in attempts to attract high net worth guests.

The Segmentation of Markets

Through around 1980 and 2000, the hospitality market began to focus on targeting very specific customers. During this time, people like Chip Conley (Joie de Vivre) and Ian Shrager (Morgans Hotels) focused on unique and differentiated offerings. This led to the design-led boutique hotel. During this time period, through some careful maneuvering and creative financing, Barry Sternlicht buys Sheraton.

To segment his properties and laser-focus on a specific customer group, Sternlicht creates W Hotel. He grows the W brand to more than 13,000 rooms globally and almost 8,000 in the development pipeline. The segmentation of markets continues today with boutique hotels spinning off from corporate conglomerates (Hilton, Marriott, Sheraton).

Digitizing of the Hospitality Industry

Finally, from around 1995 to present, digitizing and new technologies are transforming the hospitality industry. In 1996, Microsoft founded Expedia allowing travelers to make room reservations via a computer. Today Expedia and Priceline dominate the reservations market with a 94% share. The industry has come a long way from having to contact the hotel to make reservations. It’s now done through companies that even own a hotel property.

This is about the same time that AirBnB took the concept of couch surfing to a whole new level. These properties, mostly privately owned, attracted millions who wanted the space and privacy short-term rentals provide. Renting a vacation home dates back to the 1950s. But now, sites like VRBO and Booking.com allow users to book vacation rental properties managed by individual owners.

Where We Are Now

Hospitality is now one of the largest and diverse industries in the world. In some countries and states, it is the largest employer with hundreds of millions employees. It has grown and continues to grow by adding new segments of industry support along the way. The hospitality industry has expanded to almost everything that can support the traveler’s needs. Today, businesses in the industry can generally be divided into four categories:

• Food & Beverage
• Travel & Tourism

Under each of these categories are sub-sectors that also continue to expand. For example, under travel and tourism is Ubers, virtual reality, and space tourism. All categories and sub-sectors are interconnected, but each face their own challenges. But they also open their own world of opportunities.

Improving But Staying the Same

Technology has played an important role in the hospitality and tourism industry over the past decade. It helps reduce costs, enhance operational efficiency, and improve services and customer experience. Technology also facilitates easy connection and communication across borders and continents. It helps the hospitality industry in terms of higher number of bookings and easier communication with the customers.

The hospitality industry has evolved using newer technologies that include:

• Voice search and control -Includes everything from using smart speakers in hotel rooms, and allowing for control of the various in-room devices.
• Contactless payments -Offers several advantages for hotels, resorts, restaurants, bars, and cafes.
• Chatbots -A good chatbot will answer the most common questions without requiring human involvement.
• Virtual reality -Gives potential customers a much clearer sense of what they can expect when they visit.
• Recognition technology -This is where biometrics is used to for seamless authentications, benefitting hotel processes and customer purchases.
• Artificial intelligence -Allows customers to interact with hospitality companies across a variety of digital channels and receive rapid responses.
• WiFi 6 -The next generation of WiFi technology. It is more than 30% faster while also boasting significantly improved throughput.
• Robots -Can occupy a concierge role within hotels, welcoming guests and providing them with important customer information. Can also serve in cleaning roles such as vacuuming floors and germ-killing.

Improvement in roads, cars, trains, and planes makes it easier for travelers to reach their destinations. Additionally, technology has helped to make it easier to book a room, order food, and access other amenities. But the hospitality industry succeeds based on the foundational principles of its origin and not more advanced technologies.

Succeeding in Hospitality

The Princeton definition for hospitality is, “ entertainment of guests or strangers without reward or with kind and generous liberality .” Many hospitality businesses would not survive today without reward of some kind, but the human-centered philosophy remains the same. Going forward, the challenge for providers will be to keep alive the human touch that has made hospitality establishments successful. At the same time, adapting to and using these new technologies will be crucial in the fight for customers.

In the end, it’s not about the tools used to provide the service. It’s the product, not the technology, that defines the guest experience. Guests remember not just the standard of service but the extraordinary hospitality that makes them feel welcome and appreciated. Gadgets and gizmos are there to assist in providing continual excellent service. As the hospitality industry continues to evolve, hospitality businesses that succeed will be those that focus on the guest experience.

• Tags: Evolution of the Hospitality Industry , History of Hospitality , Hospitality Industry

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Travel, Tourism & Hospitality

Global tourism industry - statistics & facts

What are the leading global tourism destinations, digitalization of the global tourism industry, how important is sustainable tourism, key insights.

Detailed statistics

Total contribution of travel and tourism to GDP worldwide 2019-2034

Number of international tourist arrivals worldwide 1950-2023

Global leisure travel spend 2019-2023

Editor’s Picks Current statistics on this topic

Leading global travel markets by travel and tourism contribution to GDP 2019-2023

Travel and tourism employment worldwide 2019-2034

Number of international tourist arrivals worldwide 2005-2023, by region

Further recommended statistics

• Basic Statistic Total contribution of travel and tourism to GDP worldwide 2019-2034
• Basic Statistic Travel and tourism: share of global GDP 2019-2034
• Basic Statistic Leading global travel markets by travel and tourism contribution to GDP 2019-2023
• Basic Statistic Global leisure travel spend 2019-2023
• Premium Statistic Global business travel spending 2001-2024
• Premium Statistic Number of international tourist arrivals worldwide 1950-2023
• Basic Statistic Number of international tourist arrivals worldwide 2005-2023, by region
• Basic Statistic Travel and tourism employment worldwide 2019-2034

Total contribution of travel and tourism to gross domestic product (GDP) worldwide in 2019 and 2023, with a forecast for 2024 and 2034 (in trillion U.S. dollars)

Travel and tourism: share of global GDP 2019-2034

Share of travel and tourism's total contribution to GDP worldwide in 2019 and 2023, with a forecast for 2024 and 2034

Total contribution of travel and tourism to GDP in leading travel markets worldwide in 2019 and 2023 (in billion U.S. dollars)

Leisure tourism spending worldwide from 2019 to 2023 (in billion U.S. dollars)

Global business travel spending 2001-2024

Expenditure of business tourists worldwide from 2001 to 2024 (in billion U.S. dollars)

Number of international tourist arrivals worldwide from 1950 to 2023 (in millions)

Number of international tourist arrivals worldwide from 2005 to 2023, by region (in millions)

Number of travel and tourism jobs worldwide from 2019 to 2023, with a forecast for 2024 and 2034 (in millions)

• Premium Statistic Global hotel and resort industry market size worldwide 2022-2023
• Premium Statistic Most valuable hotel brands worldwide 2023, by brand value
• Basic Statistic Leading hotel companies worldwide 2023, by number of properties
• Premium Statistic Number of hotels in the construction pipeline worldwide 2024
• Premium Statistic Number of hotel rooms in the construction pipeline worldwide 2024
• Premium Statistic Countries with the most hotel construction projects in the pipeline worldwide 2024

Global hotel and resort industry market size worldwide 2022-2023

Market size of the hotel and resort industry worldwide in 2022 and 2023 (in trillion U.S. dollars)

Most valuable hotel brands worldwide 2023, by brand value

Leading hotel brands based on brand value worldwide in 2023 (in billion U.S. dollars)

Leading hotel companies worldwide 2023, by number of properties

Leading hotel companies worldwide as of June 2023, by number of properties

Number of hotels in the construction pipeline worldwide 2024

Number of hotels in the construction pipeline worldwide as of the first quarter of 2024

Number of hotel rooms in the construction pipeline worldwide 2024

Number of hotel rooms in the construction pipeline worldwide as of the first quarter of 2024

Countries with the most hotel construction projects in the pipeline worldwide 2024

Countries with the highest number of hotel construction projects in the pipeline worldwide as of the first quarter of 2024

• Premium Statistic Airports with the most international air passenger traffic worldwide 2023
• Premium Statistic Market value of selected airlines worldwide 2024
• Premium Statistic Global passenger rail users forecast 2017-2028
• Premium Statistic Daily ridership of bus rapid transit systems worldwide by region 2023
• Premium Statistic Number of users of car rentals worldwide 2020-2029
• Premium Statistic Number of users in selected countries in the Car Rentals market in 2023
• Premium Statistic Carbon footprint of international tourism transport worldwide 2005-2030, by type

Airports with the most international air passenger traffic worldwide 2023

Leading airports for international air passenger traffic in 2023 (in million international passengers)

Market value of selected airlines worldwide 2024

Market value of selected airlines worldwide as of May 2024 (in billion U.S. dollars)

Global passenger rail users forecast 2017-2028

Worldwide number of passenger rail users from 2017 to 2023, with a forecast through 2028 (in billion users)

Daily ridership of bus rapid transit systems worldwide by region 2023

Number of daily passengers using bus rapid transit (BRT) systems as of April 2023, by region

Number of users of car rentals worldwide 2020-2029

Number of users of car rentals worldwide from 2020 to 2029 (in millions)

Number of users in selected countries in the Car Rentals market in 2023

Number of users in selected countries in the Car Rentals market in 2023 (in million)

Carbon footprint of international tourism transport worldwide 2005-2030, by type

Transport-related emissions from international tourist arrivals worldwide in 2005 and 2016, with a forecast for 2030, by mode of transport (in million metric tons of carbon dioxide)

Attractions

• Premium Statistic Most visited museums worldwide 2019-2023
• Basic Statistic Most visited amusement and theme parks worldwide 2023
• Basic Statistic Monuments on the UNESCO world heritage list 2023, by type
• Basic Statistic Selected countries with the most Michelin-starred restaurants worldwide 2024

Most visited museums worldwide 2019-2023

Museums with the highest attendance worldwide from 2019 to 2023 (in millions)

Most visited amusement and theme parks worldwide 2023

Leading amusement and theme parks worldwide 2023, by attendance (in millions)

Monuments on the UNESCO world heritage list 2023, by type

Number of monuments on the UNESCO world heritage list as of September 2023, by type

Selected countries with the most Michelin-starred restaurants worldwide 2024

Number of Michelin-starred restaurants in selected countries and territories worldwide as of August 2024

Online travel market

• Premium Statistic Online travel market size worldwide 2017-2028
• Premium Statistic Estimated desktop vs. mobile revenue of leading OTAs worldwide 2023
• Premium Statistic Number of aggregated downloads of leading online travel agency apps worldwide 2023
• Basic Statistic Market cap of leading online travel companies worldwide 2023
• Premium Statistic Estimated EV/Revenue ratio in the online travel market 2024, by segment
• Premium Statistic Estimated EV/EBITDA ratio in the online travel market 2024, by segment

Online travel market size worldwide 2017-2028

Online travel market size worldwide from 2017 to 2023, with a forecast until 2028 (in billion U.S. dollars)

Estimated desktop vs. mobile revenue of leading OTAs worldwide 2023

Estimated desktop vs. mobile revenue of leading online travel agencies (OTAs) worldwide in 2023 (in billion U.S. dollars)

Number of aggregated downloads of leading online travel agency apps worldwide 2023

Number of aggregated downloads of selected leading online travel agency apps worldwide in 2023 (in millions)

Market cap of leading online travel companies worldwide 2023

Market cap of leading online travel companies worldwide as of September 2023 (in million U.S. dollars)

Estimated EV/Revenue ratio in the online travel market 2024, by segment

Estimated enterprise value to revenue (EV/Revenue) ratio in the online travel market worldwide as of April 2024, by segment

Estimated EV/EBITDA ratio in the online travel market 2024, by segment

Estimated enterprise value to EBITDA (EV/EBITDA) ratio in the online travel market worldwide as of April 2024, by segment

Selected trends

• Premium Statistic Share of tech investments by travel and mobility corporations worldwide 2018-2024
• Premium Statistic Use of mobile devices to plan travel with an AI chatbot worldwide 2023, by country
• Premium Statistic Global travelers who believe in the importance of green travel 2024
• Premium Statistic Reasons for traveling sustainably worldwide 2024
• Premium Statistic Airbnb revenue worldwide 2017-2023
• Premium Statistic Airbnb nights and experiences booked worldwide 2017-2023

Share of tech investments by travel and mobility corporations worldwide 2018-2024

Distribution of tech investment deals by travel and mobility corporations worldwide between 2018 and 2024, by area of investment

Use of mobile devices to plan travel with an AI chatbot worldwide 2023, by country

Share of travelers who used a mobile device to plan or research travel with an AI chatbot worldwide as of October 2023, by country

Global travelers who believe in the importance of green travel 2024

Share of travelers that believe sustainable travel is important worldwide in 2024

Reasons for traveling sustainably worldwide 2024

Factors that inspire eco-friendly travel worldwide as of February 2024

Airbnb revenue worldwide 2017-2023

Revenue of Airbnb worldwide from 2017 to 2023 (in billion U.S. dollars)

Airbnb nights and experiences booked worldwide 2017-2023

Nights and experiences booked with Airbnb from 2017 to 2023 (in millions)

• Premium Statistic Travel and tourism revenue worldwide 2020-2029, by segment
• Premium Statistic Distribution of sales channels in the travel and tourism market worldwide 2019-2029
• Premium Statistic Inbound tourism visitor growth worldwide 2020-2025, by region
• Premium Statistic Outbound tourism visitor growth worldwide 2020-2025, by region

Travel and tourism revenue worldwide 2020-2029, by segment

Revenue of the travel and tourism market worldwide from 2020 to 2029, by segment (in billion U.S. dollars)

Distribution of sales channels in the travel and tourism market worldwide 2019-2029

Revenue share of sales channels of the travel and tourism market worldwide from 2019 to 2029

Inbound tourism visitor growth worldwide 2020-2025, by region

Inbound tourism visitor growth worldwide from 2020 to 2022, with a forecast until 2025, by region

Outbound tourism visitor growth worldwide 2020-2025, by region

Outbound tourism visitor growth worldwide from 2020 to 2022, with a forecast until 2025, by region

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Hospitality Management Degrees

Top Resources for Aspiring Hospitality Management Professionals

What is the Hospitality Industry?

Hospitality is one of the world’s largest and fastest-growing industries, covering as many as 25 sectors, from hotels and resorts to restaurants, event planning, amusement and theme parks, and tourism. It’s also a major job exporter: according to the Bureau of Labor Statistics, about 16 million people work in hospitality and leisure, and another 14 million work in food and accommodation services. One out of every eighteen Americans works in a travel or tourism-related industry , either directly or indirectly.

In short, hospitality is big business – and projected to get bigger.

Hospitality Stats, Facts, and Figures

A few interesting facts and stats about the hospitality industry:

• $6.5 trillion : The worldwide travel and tourism sector creates a $6.5 trillion annual economic impact . The sector is projected to contribute over $11 trillion in global GDP by 2025.
• $1.5 trillion : The US travel and tourism industry generated over $1.5 trillion in economic output in 2016, totaling 2.7% of US GDP and supporting 7.6 million jobs. Worldwide, travel and tourism support over 100 million jobs.
• $400-500 billion : The global hotel industry generates between $400-500 billion in annual revenue.
• 1 billion : In 2012, the number of international tourists exceeded one billion, the largest number in history and a 50% increase over the previous decade.
• 700,000 : There are over 700,000 hotels and resorts worldwide.
• 44% : According to the New York Times , Americans now spend nearly half their food budgets eating out, opening growth opportunities for restaurants, delivery services, and food & beverage in general.
• 50% : Millennials are expected to make up half of all travelers by 2025.

Types of Hospitality Industry Jobs and Salaries

Because of its scope, every hospitality job differs: a restaurant manager’s day-to-day responsibilities are different than a hote group sales coordinator’s . Needless to say, no one’s job is like a Disney World employee . To give a general idea, let’s review a few hospitality sectors alongside potential salaries and job titles.

Working at a hotel means nonstop action. Front-of-house employees – for instance, the concierge or general manager (who balances multiple duties) – prioritize current guests: every room is ready, every request is met. These are the people that ensure guests have the best possible experience; if a problem arises, they’re the first on the scene. On the other end of the spectrum are the administrative roles: sales , operations , maintenance , and more. These workers form the backbone of the hotel business: developing new business and marketing strategies, overseeing property management and acquisition, and generally keeping business steady. Of course, food and beverage service roles are crucial to hotel operations as well, and many hotel workers juggle several responsibilities at once.

• Possible Job Title : Lodging Manager
• Median Salary : $51,840

Restaurant Jobs

The restaurant industry is another “front of house” vs. “back of house” setup. The former might include hosts, bartenders , and waiting staff. The latter typically make up the cooking and food service teams: executive chefs , sous chefs , food and beverage managers , and more. While individual duties vary, the endgame is the same: serve each customer in a polite, satisfactory, and timely manner. In addition to technical skills, restaurant workers need a little bit of everything: patience, communication skills, team spirit, a can-do attitude, flexibility, and the ability to adapt. Few jobs are more challenging or rewarding.

• Possible Job Title : Food Service Manager
• Median Salary : $50,820

Event Planning Jobs

Meeting, convention, and event planners enjoy one of the best job outlooks in the country. The Bureau of Labor Statistics projects employment to grow 11% over the next decade, adding nearly 13,000 jobs to the 116,000 existing positions. Further, with the advent of new technologies, more and more events are occurring on digital platforms, increasing audience reach and reducing costs. That said, most event planners continue to coordinate events in physical spaces, setting up business conventions, entertainment panels, music festivals, and more.

• Possible Job Title : Event Planner
• Median Salary : $47,350

Types of Degrees Used in the Hospitality Industry

Depending on your career track, you may want to pursue a degree in hospitality. Many entry-level positions don’t require a specific degree, but if you’re interested in managerial roles, relevant undergraduate and graduate degrees can help you build a knowledge base, hone skills, and advance your career in the hospitality industry.

• Associate’s in Hospitality Management : An associate’s degree in hospitality management is a great way to get a quick, practical education in hospitality basics, especially if you’re just starting your career and/or aren’t certain if you need a full bachelor’s degree. If you decide you want to get a bachelor’s later, transferring credits from the associate is easy.
• Bachelor’s in Hospitality Management : The bachelor’s degree in hospitality management is among the most popular tracks for its range of study: typical courses include Tourism and Hospitality Marketing, Food Service Systems and Control, Service Operations Management, International Hospitality, Management Information Systems, Quality Management, Financial Management, and more.
• Master’s in Hospitality Management : The master’s in hospitality management is ideal for experience hospitality workers or professionals looking to make a career pivot. In addition to a rigorous core curriculum, you’ll also have the opportunity to gain real-world experience through practicum requirements and customize the degree through available electives and specializations like Hospitality Marketing, Tourism and Hospitality Management, Sustainable Tourism, and others.
• MBA in Hospitality Management : The MBA in Hospitality Management differs from the master’s in a few important ways – most importantly, the business emphasis. Students complete a rigorous MBA core, including classes in marketing, management, and strategy, followed by a focus on the intersection of business and the hospitality industry. Most programs include an experiential component and allow students to continue their careers concurrent with the degree.

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Debunking 10 common myths about the Hospitality Industry

April 08, 2021 •

6 min reading

A look at the 10 most common myths about the hospitality industry, from the nature of its jobs to its economic value and future.

Before COVID-19 hit, the hospitality industry was one of the biggest sectors in the global economy, worth over $570 billion and employing almost 10% of the world’s working population. And while it’s faced unprecedented challenges in the past year and a half, experts are confident that the industry will bounce-back to pre-pandemic levels as soon as 2023. After all, this isn’t the first time the industry’s faced a setback . After the 9/11 terrorist attacks, the US tourism industry saw a sharp decline in revenues but took just five months to recover. And after the 2008 recession, it made a full recovery in just 12 months. While it may need to innovate, evolve and adapt to cater to ‘a new normal’, the hospitality industry will bounce back – and may even come out the other end stronger than ever.

Yet still, there are so many misconceptions that surround the industry, from the nature of its jobs to its economic value and role in the future. Let’s have a look at the top 10 misconceptions – and put them to bed, once and for all.

1. Hospitality is working in a hospital

While they may sound very similar, hospitals and hospitality are actually very different. Yes, hospitals offer some form of hospitality, as they provide patients with a bed and a warm meal. But for a patient, staying in a hospital is a type of ‘ enforced hospitality ’, it’s not by choice. Hospitality, on the other hand, caters to people who are actively choosing their destination. That said, hospitality skills do transfer well to the healthcare sector, as the same skills and processes apply. Patients, just like guests, want to be comforted by a welcoming smile, and hospitals, just like hotels, need to rely on a system that works.

2. Only women work in hospitality

Actually, the gender balance in the hospitality industry is actually more or less equal, but when it comes to gender equality, the industry still has a long way to go. According to HotelManagement.net , almost half of the hospitality workforce is made up of women. However, most of the women working in hospitality are performing lower-skilled and consequently, lower-paid jobs than men. A recent study suggests that only 25% of leadership positions in the hospitality industry are held by women. So, while it may seem that there are more women working in hospitality – because they’re the ones you come into direct contact with in restaurants, room service or airlines – there are actually just as many male employees.

3. The hospitality industry requires you to work long and irregular hours

The hospitality industry runs 24 hours a day, 365 days a week. Technically speaking, there are no days off. So yes, if you’re working in most customer-facing roles, it’s likely that you’ll be faced with early starts, late finishes, weekend shifts and missed holidays. But there are also other jobs in hospitality that offer a better work-life balance, including back-of-house, managerial and administrative support functions, i.e. in marketing, purchasing or finance. And if that’s not for you, then you always have the option of working part-time, which can also offer more flexibility and a better work-life balance.

  4. Hospitality workers are uneducated

In order to be successful in the hospitality industry you need a significant amount of training and preparation. Sure, you can work as a waiter, bell hop, housekeeper or laundry attendant with minimal training. But if you’re looking to start your career in an upscale or luxury hotel with a focus on service excellence , land a managerial level role in a hotel or F&B business, or in other branches of the sector like in events, entertainment or travel, you’ll need to have formal education. Entrepreneurs dreaming of owning their own hospitality business will also require a high level of business knowledge to develop and build a successful hospitality concept . Hospitality management programs offer specialized training in all areas - from business and marketing to procurement, revenue management and hands-on training.

5. Hospitality jobs are not well paid

This is true for some, but not for all. While average salaries in the hospitality industry are lower, it’s largely because there’s a significant discrepancy between entry-level jobs and executive management positions. The hospitality industry also hires a lot of part-time employees, interns as well as workers from developing or underdeveloped countries for entry-level jobs, which can cause the average to skew downward. But for  middle-management and executive-level positions , salaries are very competitive, and can offer you a very comfortable lifestyle. A degree in hospitality management can give you the jump-start you need for a successful career in the industry.

6. Hospitality management is all about dealing with chores

It’s true that many jobs in hospitality require you to take orders, deliver food, wash dishes, clean rooms and run errands. After all, that’s what taking care of guests is all about. If that’s not the type of work you’re interested in, there are endless other opportunities where you don’t have to carry out the hands-on operational tasks of a hospitality business. For example, managerial roles – in revenue management, marketing, sales, R&D, consulting, event planning or even creative roles in hotel design or menu innovation – don’t call for any chores or catering to the whims of guests. That’s the beauty of the industry; there’s something in it for everyone.

7. You’ll be able to travel all the time

Unfortunately, a career in hospitality is not a holiday. While there are definitely a lot of career options available and hospitality professionals do have the flexibility to transfer their skills from one function to another – and from one continent to another - most positions don’t involve that much actual on-the-job travel. That is, unless you’re working for an airline, on a train or cruise-ship - where travel is part of the job description. As with any job, you’ll have several weeks of paid holidays to take – and as an employee of the industry, you’ll likely have access to perks like discounted travel and favorable rates.

8. You either lose or gain a lot of weight

Not necessarily. Sure, odd hours, demanding work schedules and unlimited access to food and beverages can be a recipe for disaster. But most hospitality professionals are also on their feet all day and lead a surprisingly active lifestyle. The truth is that weight struggles can happen in just about any profession - think about office jobs where employees are stuck at a desk all day. We’re all responsible for our own health ,  regardless of our professional circumstances, so weight loss, or gain, is not a side-effect that the industry is responsible for. In fact, health and wellness Is growing significantly in importance within the industry, and will increasingly influence individual organizational culture, as employers recognize that the well-being of their employees is critical to the success of their business.

9. You will only be able to work in hotels

Definitely not! The hospitality industry is extremely broad and offers more job opportunities than any other sector. By 2027, experts predict that the hospitality industry will account for 1 in 9 jobs on the planet. Hotels actually only form a small (albeit growing) part of the sector. Opportunities in other branches of the sector include hospitality management, entertainment, health & wellness, luxury, food & beverage, online & technology and roles in consultancy, R&D or project management. Finally, If those don't take your fancy hospitality management skills are highly transferrable to other industries such as banking and retail.

10. Technology will take over hospitality jobs

While online booking, digital check-in and other AI or automated-delivery services have gained traction in hospitality over recent years, it’s unlikely that the industry will be run by robots anytime soon. Of course, technology can improve efficiencies and streamline certain processes, but the hospitality industry thrives off human interaction . Studies show that 84% of travelers believe that personalized services is important. And despite the advances of technology, robots just aren’t able to offer the same level of human connection, care and creativity. This is especially true for luxury hotels and services, where the guest experience is tailor-made, and a personal touch is everything.

Discover more about hospitality management degrees and learn more about unique career paths in hospitality.

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A look at how past world events changed the hospitality industry for the better

1900: The Michelin Guide Goes to Press  

Wanting to inspire people to travel around (and buy a few more cars in the process), the founders of the Michelin Tire company printed  35,000 copies of a guide  featuring their favorite restaurants, hotels and gas stations on France’s most popular routes. More than a century later, the book is an arbitrator of taste for travelers around the world, featuring rankings on the best of the best in hospitality.  

1912: Sinking of The Titanic   

The legendary maritime disaster changed sea travel forever. The loss of 1,500-plus lives in the crash was an absolute tragedy, of course, but it also  led to reforms  that made cruising safer and more comfortable for everyone. Changes included new regulations about numbers of lifeboats, the establishment of an International Ice Patrol and safer ship designs.   

1914: The First Commercial Flight  

Connecting St. Petersburg, Florida and Tampa, Florida, the very  first commercial flight route  ran for four months and sparked a revolution in travel. Regular fares were about $100. After World War II, ex-military planes and new airline designers offered even more options for air travel for everyday consumers.   

1971: Inexpensive Airlines Take Off  

In the early 1970s,  budget airlines  started offering flights in the US, thanks to government deregulation, following in the footsteps of inter-European airlines. Making air travel more affordable for more people opened up a surge of long-distance travelers across the country. And while this was a boon for short-haul domestic travel, the international market and more local destinations saw a corresponding sag.   

1996: The First Online Travel Agency  

Though ubiquitous now, in the mid-90s, the idea of an online travel agency was a revelation.  The Internet Travel Network  was the first of its kind, allowing travelers to take charge and book their own flights with a few keystrokes. While they’ve dramatically impacted independent travel agents, the democratization of trip planning simultaneously led to more competitive pricing and more upselling and personalization.   

2001: 9/11 Terrorist Attacks  

The attack of New York’s World Trade Center on September 11, 2001, left not just a hole on the skyline but a lasting impact on  the way air travel operates . Security measures ramped up significantly in America and at airports throughout the world, with new procedures for scanning bags, doing background checks and assessing packed luggage. Similarly, the London terrorist attacks of 2005 and the Boston bombing in 2013 put pressure on travel and tourism agencies to reassess safety and security offerings.  

2004: Hurricane Katrina Hits New Orleans  

Natural disasters — unpredictable, uncontrollable — have long been a burden for the travel industry, ruining trips in the short-term and devastating local economies in the long-term.  Hurricane Katrina  is just one in a long line of examples, a devastating event that shrank New Orleans’ tourist numbers down by 27%. But the good news is, the industry is bouncing back, with an increase in hotel inventory over the past 15 years and a focus on festivals and other  neighborhood-revitalizing events .   

2003: Camera Phone Sales Climb  

Camera phone sales overtook those of  digital cameras in 2003 , and haven’t stopped since. With the 2007 release of the iPhone, smartphones’ image capabilities continued to advance exponentially. The impact for anyone to have the ability to capture and share images in an instant has changed the way we experience the world, and what expectations are for travel. Creating those photo opps and Instagrammable moments has caused a shift in expectations for the hospitality industry.  

2008: AirBnB Rocks the Hotel World  

It’s hard to remember a time before AirBnB and VRBO, but these accommodation hubs have only been around a little over a decade. While a thorn in the side of hotels, motels and hostels, the competition has pushed all entities in the travel world to step up their tech and marketing game — which only serves the end user for the better.  

2010: The Rise of the Citizen Travel Blogger  

While travel recommendations were once the domain of travel agents and Lonely Planet, the  growth of travel bloggers and travel influencers  has opened up the realm of travel expertise to a whole new world of people. These independent writers and photographers are giving professional outlets a run for their money — and the travel industry has had to pay attention to how this new breed of travel expert represents or paints their businesses online.   

While the impact from COVID-19 will have its challenges, too, there’s no doubt that the events and hospitality — with its impressive history of adaptability — will figure out creative and exciting ways to survive and thrive. Explore how  PressReader for hotels  can further support your property’s recovery.

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An Overview of the Hospitality and Tourism Industry

The Hospitality & Tourism industry has grown multiplefold in the last few decades. We are all tourists from heart and soul and the hospitality and tourism industry has made sure that our travel is easy, fun, cost-effective and safe. In this article, we have quickly presented an overview of the hospitality and tourism industry in the present context.

In this post, we have provided in a nutshell a few facts about the hospitality and tourism industry, trends and technology, innovation, types of jobs and future scope.

The article is a short read which provides ample resources for further reading. So, let’s begin.

If you are specifically looking for the Hotel industry then please head on to our article on The Overview of Hotel Industry which explains segments, aspects and other details about the hotel industry.

1. Quick facts about the Hospitality & Tourism industry

Technology has been driving the growth of the industry today.

More people are travelling, more hotel rooms are being added, and more airlines and cruises are operating now.

We can safely say that we are witnessing the best phase of the hospitality and tourism industry at least in terms of growth.

Here are some quick and interesting facts about the Hospitality and Travel Industry .

• The Hospitality and Tourism industry contributed close to $ 8 Trillion to the Global Economy in 2017. It is expected to cross $10 Trillion by 2025 (officially).  
• Approximately 1460 Million is the number of international tourists in 2019 based on the figures presented by the World Tourism Organisation and reported by Statista . The number took a huge dip in 2020 and 2021 before showing a rebound. The number in 2022 was 962 million. Have a look in the image below at how people have travelled internationally in the past couple of decades.

• 1 out of 8 jobs in the US is provided by the Travel industry alone.
• Also, according to the WTTC annual report , travel and tourism have shown a serious rebound after the drastic impact of the Covid-19 pandemic-induced recession. As per the report, in 2022, the Travel & Tourism sector contributed  7.6% to global GDP;  an  increase of 22%  from 2021 and only  23%  below 2019 levels. In 2022, there were  22 million new jobs , representing a  7.9% increase  on 2021, and only 11.4% below 2019. Check out the Economic Impact Map below for ready reference.

When almost every industry is fighting gender bias and the glass ceiling, the hospitality and travel industry sets itself apart with 55% of the global workforce as women.

• The employment contribution of the hospitality sector is expected to rise at a rate of 2.4% for the next decade. So, when other industries are facing job cuts, the hospitality industry is set to keep offering more jobs.
• Also, Space Tourism is set to be a multi-billion market by 2025. Amazing isn’t it?

When all associated sectors of the Hospitality industry are considered; like Hotels, Restaurants, Timeshare, Entertainment and Travel; the value of the industry becomes even higher.

Developing countries are going to witness even bigger growth in the hospitality & tourism industry.

Countries like India, Brazil, South Africa etc. have eased norms to open up investment opportunities for the largest hospitality companies in the world.

It is thus an advantage for developing countries like India and the job seekers from these developing countries. The next decade is going to witness huge growth.

Take for example the Indian Travel industry as per the reports of India Brand Equity Foundation.

2. How is Technology becoming a driving force?

The Hospitality and Tourism industry is being driven to the next level with the help of technology.

Digital Technology in Tourism is more of a commodity now. From regular use of social media to the emergence of 4G/5G. WiFi has become a routine thing and most of the travellers would use travel apps and related online research before finalising travel.

Here are some of the top technology trends that are helping the hospitality and travel industry to grow at a rapid pace.

• Artificial Intelligence and data analytics for better customer service, booking, behaviour, deals, feedback etc.
• Blockchain in the hospitality and tourism industry- Over $2 billion has been invested already and is set to change the landscape of the hospitality industry in future.
• Robots and automated hospitality services
• Virtual reality to enhance the experience of customers

3. Overview and Scope of Jobs in the Hospitality and Tourism Industry

If you are already in the hospitality & tourism industry, take a sigh of relief as the growth of the hospitality & tourism industry is set to see further push.

Let’s first look at a few numbers to assert our claim.

The key information or the number that a hospitality & travel industry professional must be aware that as per the World Travel & Tourism Council-   1 in 5 jobs created globally over the last decade has been from the travel and tourism sector.

Yes, that sums up the growth of the hospitality & tourism industry in the last decade at least for job seekers.

However, that’s not all. We have some more numbers to put up here that might bring smiles to the faces of all those who are employed in the hospitality industry.

The IBEF report suggests a rapid increase in the overall number of international visitors as well as medical tourists by 2028.

This is set to create a lot more job opportunities for the hospitality industry job seekers.

While developing nations are taking the lead developed nations are not far behind.

The US is already a market leader as far as the hospitality industry revenue is concerned.

The travel and tourism industry in the UK is set to grow even amidst the pressure of Brexit.

Shrugging off the Brexit pressure, the hospitality industry in the UK is set to grow.

The tourism industry in the UK is expected to be worth GBP 257.4 bn by 2025. More details are provided by the website VisitBritain.

To accommodate the rising growth of the travel industry, the hotel industry is set to witness unprecedented growth which is one of the key sectors of the hospitality industry.

Hospitality is all about service and has a clear overlap with Tourism.

Jobs in the hospitality and tourism industry covered almost each and every profession.

Think of it and you will find that this industry has a job available for candidates of all professions.

Some of the Best Paid Hospitality Jobs are Hotel Managers, Casino General Managers, Executive Chefs, Chief Sommeliers, Directors of Sales, Food and beverage Directors and more.

4. Innovation in Hospitality and Tourism and Scope in Future

No hospitality industry overview can be complete without a mention of technology, innovation and creativity.

The Hospitality and Travel Industry has embraced technology. Customer interests and expectations drive innovation in the hospitality industry.

Listed below are some of the exciting innovation in the hospitality and tourism industry .

Some of these are already existing while others are works in progress.

• Robotics in Foodservice
• In-room and In-flight virtual reality experience
• Apple’s Siri and Amazon’s Alexa in hotel rooms
• Workflow management tools in the hospitality and travel industry
• Wearable Technology
• Big Data in the travel industry

and a lot more.

All in all, it is safe to mention that the future of the hospitality industry is indeed bright.  Wouldn’t you agree? 

The hospitality job seekers would see the jobs plus training opportunities increase over the next decade.

The past few decades have been terrific for the hospitality & travel industry and there is no stopping the growth of the hospitality & tourism industry even in the years to come.

There would be thousands of new hospitality job openings coming up almost everywhere due to the growth of the hospitality & tourism industry globally.

All in all a great situation to be in if you belong to the hospitality industry.

While we wind up with our quick overview of the hospitality and tourism industry, please check our other articles for anything to everything about the hospitality industry.

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