ntuc income hourly travel insurance

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NTUC Income Launches Travel Insurance Plan for Protection by the Hour

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NTUC Income, an insurance cooperative in Singapore, launched its new travel insurance offering called “FlexiTravel Hourly Insurance” .

As indicated by its name, this insurance enables travellers to purchase travel protection as needed by the hour.

Available for those who are travelling only to Bintan and Batam (Indonesia) as well as Malaysia, this is a flexible and affordable way for travellers to insure themselves for short or impromptu regional trips by land or sea that range from a few hours to a full weekend.

The FlexiTravel Hourly Insurance charges a minimum of SG$1.80 for six hours of protection, with the option for travellers to add on coverage at a rate of SG$0.30 for every additional hour, capped at a maximum charge of SG$3 per day.

Accessible via the ‘My Income’ mobile app, travellers can activate and stop their insurance coverage at anytime.

With its geolocation feature, the app is designed to push notifications to travellers and remind them to activate their insurance plan when it detects that they are departing Singapore, and to terminate their plan upon arrival in Singapore.

Alternatively, travellers can update their travel details manually in the app without the need to turn on the geolocation feature.

Annie Chua, Vice President and Head of Personal Lines, NTUC Income said,

“Travelling always involves a certain level of risk, be it short or long trips as unforeseen circumstances can occur any time. Based on a recent survey we conducted, we found travellers to be most concerned about seeking assistance when mishaps occur such as catching COVID or getting injured while overseas and needing medical treatment, as well as losing their personal belongings.   However, despite these concerns, majority of the respondents still find purchasing travel insurance for such short trips expensive or cumbersome. With this in mind, we designed FlexiTravel Hourly Insurance to offer a pay-by-the-hour proposition to solve travellers’ pain point so they can continue enjoying their short trips while staying protected.”

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NTUC Income launches new travel cover that protects by the hour

Premiums start at S$1.80 for a six-hour coverage.

NTUC Income has launched a new travel insurance product, FlexiTravel Hourly Insurance, that enables travellers to buy insurance by the hour with premiums starting at S$1.80 for the first six hours.

Currently, FlexiTravel Hourly Insurance is only available for those who are travelling to Bintan, Batam and Malaysia.

The new product is targeting Singaporeans who do short impromptu regional trips like driving to Malaysia for a few hours to golf, shop, eat, or visit attractions such as Legoland for a day with family.

According to vice president and head of personal lines at NTUC Income, Annie Chua, travellers often find it expensive or a hassle to purchase travel insurance for such short trips as they are perceived to be less risky and many often end up travelling uninsured.

FlexiTravel Hourly Insurance is designed to give control to customers while protecting them on short trips. It charges a minimum of S$1.80 for six hours of protection, with the option for travellers to add on coverage at a rate of S$0.30 for every additional hour, capped at a maximum charge of S$3 per day.

Accessible via the ‘My Income’ mobile app, travellers can easily activate and stop their FlexiTravel Hourly Insurance coverage anytime at their fingertips. With its geolocation feature, FlexiTravel Hourly Insurance is set to make travelling to Bintan, Batam and Malaysia not just spontaneous but safe as the app is designed to push notifications to travellers and remind them to activate their FlexiTravel Hourly Insurance plan when it detects that they are departing Singapore, and to terminate their plan upon arrival in Singapore. 

Alternatively, travellers can update their travel details manually on the app to terminate or extend their travel insurance plan accordingly without the need to turn on the geolocation feature.

“The recent relaxation of travel-related measures has injected fresh enthusiasm among Singaporeans over the possibility of travelling again. The launch of FlexiTravel Hourly Insurance is timely in catering to the evolving needs of travellers, such as short trips to nearby destinations and travelling amidst the pandemic, so they can now travel with peace of mind as they stay protected by the hour as needed,” Chua said.

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NTUC Income launches new travel insurance to protect customers by the hour

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NTUC Income has  launched  a new offering in Singapore that allows customers to get travel insurance by the hour.

The new product, called FlexiTravel Hourly Insurance, aims to offer cover to travellers going on a short or impromptu regional trip by land or sea that last for a few hours to a full weekend.

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Currently, FlexiTravel Hourly Insurance is available only for customers who are travelling to Bintan, Batam and Malaysia.

The travel insurance plan charges a minimum of S$1.8 for six hours of cover, with the ability to get additional coverage at S$0.3 per hour, which is capped at S$3 per day.

Income’s travel insurance offering can be accessed and toggled on/off via the ‘My Income’ app.

The FlexiTravel Hourly Insurance also uses geolocation data to remind customers to activate or terminate their insurance cover depending on where they are.

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According to a survey conducted by NTUC Income, most travellers are concerned about getting help in events such as catching Covid, accidents and losing their belongings.

Despite these concerns, majority of the respondents of the survey found purchasing travel insurance for such short trips expensive or cumbersome.

NTUC Income vice president and head of personal lines said Annie Chua: “With this in mind, we designed FlexiTravel Hourly Insurance to offer a pay-by-the-hour proposition to solve travellers’ pain points so they can continue enjoying their short trips while staying protected.”

According to the insurer, “FlexiTravel Hourly Insurance also provides COVID-19 benefits such as medical expenses incurred overseas and emergency medical evacuation if required.”

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FlexiTravel Hourly Insurance! Singapore’s first travel insurance that protects travellers by the hour

NTUC Income (Income) launched FlexiTravel Hourly Insurance, Singapore’s first travel insurance that enables travellers to purchase travel protection as needed by the hour. Available for those who are travelling only to Bintan, Batam and Malaysia, FlexiTravel Hourly Insurance is a flexible and affordable way for travellers to insure themselves for short or impromptu regional trips by land or sea that range from a few hours to a full weekend.

Spontaneous weekend getaways to destinations such as Bintan, Batam and Malaysia have always been popular with Singaporeans. Some examples of favourite activities include driving to Malaysia for a few hours of golf, grocery shopping and dinner, visiting attractions like Legoland with the family for a day or taking a ferry to Bintan for a weekend vacation. However, travellers often find it expensive or a hassle to purchase travel insurance for such short trips as they are perceived to be less risky and many often end up travelling uninsured.

Designed to give control to customers while protecting them on short trips, FlexiTravel Hourly Insurance charges a minimum of $1.80 for six hours of protection, with the option for travellers to add on coverage at a rate of $0.30 for every additional hour, capped at a maximum charge of $3 per day.

Accessible via the ‘My Income’ mobile app, travellers can easily activate and stop their FlexiTravel Hourly Insurance coverage anytime at their fingertips. With its geolocation feature, FlexiTravel Hourly Insurance is set to make travelling to Bintan, Batam and Malaysia not just spontaneous but safe as the app is designed to push notifications to travellers and remind them to activate their FlexiTravel Hourly Insurance plan when it detects that they are departing Singapore, and to terminate their plan upon arrival in Singapore. Alternatively, travellers can update their travel details manually on the app to terminate or extend their travel insurance plan accordingly without the need to turn on the geolocation feature.

Annie Chua, Vice President and Head of Personal Lines, NTUC Income, said, “Travelling always involves a certain level of risk, be it short or long trips as unforeseen circumstances can occur any time. Based on a recent survey[1] we conducted, we found travellers to be most concerned about seeking assistance when mishaps occur such as catching COVID or getting injured while overseas and needing medical treatment, as well as losing their personal belongings. However, despite these concerns, majority of the respondents still find purchasing travel insurance for such short trips expensive or cumbersome. With this in mind, we designed FlexiTravel Hourly Insurance to offer a pay-by-the-hour proposition to solve travellers’ pain point so they can continue enjoying their short trips while staying protected.”

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NTUC Income launches FlexiTravel Hourly Insurance

Flexitravel hourly insurance is singapore’s first travel insurance that protects travellers by the hour, with premiums starting from as low as sgd 1.80 for 6 hours of coverage.

FlexiTravel Hourly Insurance is a newly launched travel insurance plan that provides travel protection by the hour. Available only for travellers headed to Bintan, Batam and Malaysia, the insurance plan provides a flexible and affordable way for them to insure themselves.

Travellers that are looking to do a short or impromptu trip – by land or sea – that ranges from a few hours to a full weekend can benefit from using this travel insurance plan and coverage.

How does FlexiTravel Hourly Insurance work?

FlexiTravel Hourly Insurance charges a minimum of SGD 1.80 for six hours of protection.

Travellers can add on coverage at a rate of SGD0.30 for every additional hour, capped at a maximum charge of SGD 3 per day. Policyholders who need to extend their trip while overseas can easily extend their coverage up to 7 days.

The insurance plan is accessible via the ‘My Income’ mobile app. Activating and stopping the coverage is also done through the mobile app.

An interesting feature that taps on the app’s geolocation function are the push notifications sent through the app to remind travellers to activate their FlexiTravel Hourly Insurance plan when it detects that they are departing Singapore, and to terminate their plan upon arrival in Singapore. There is also a manual function to update their travel details and terminate the coverage.

Based on a recent survey we conducted, we found travellers to be most concerned about seeking assistance when mishaps occur such as catching COVID or getting injured while overseas and needing medical treatment, as well as losing their personal belongings. However, despite these concerns, majority of the respondents still find purchasing travel insurance for such short trips expensive or cumbersome. With this in mind, we designed FlexiTravel Hourly Insurance to offer a pay-by-the-hour proposition to solve travellers’ pain point so they can continue enjoying their short trips while staying protected. Annie Chua, Vice President and Head of Personal Lines, NTUC Income

What are some of the benefits designed for trips to Bintan, Batam and Malaysia?

FlexiTravel Hourly Insurance benefits are specially designed to cover the common needs and concerns of short-term travellers to Bintan, Batam and Malaysia by land or sea.

According to Income, here are examples of some key benefits of FlexiTravel Hourly Insurance:

• Golfer’s cover, including stolen golf equipment from locked car and subsequent rental of golf equipment
• Reimbursement for unused entertainment ticket purchased for your trip
• Loss of baggage and personal belongings due to robbery or snatch theft and fraudulent use of bank card while overseas
• Relief for additional transport expenses due to snatch theft, robbery, or road accident

FlexiTravel Hourly Insurance provides COVID-19 benefits such as medical expenses incurred overseas and emergency medical evacuation if required.

Access to FlexiTravel Hourly Insurance

Interested travellers can find more information about FlexiTravel Hourly Insurance on the Income website . They can also download the ‘My Income’ mobile app from the App Store or Google Play.

For first time FlexiTravel Hourly Insurance customers, Income is offering complimentary first-trip coverage for the first 1000 customers until 26 July 2022. Travellers that qualify can register via the “My Income” mobile app and key in the promo code “1STTRIPONUS” to enjoy complimentary travel insurance.

Images credit to Income

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NTUC Income launches FlexiTravel short trip travel insurance product

Singaporean insurance cooperative ntuc income has launched a new travel insurance product for short trips which enables travellers to purchase insurance by the hour.

Premiums for the new product, known as FlexiTravel Hourly Insurance, start at S$1.80 for the first six hours, with additional hours of coverage being charged at a rate of $0.30 per hour, capped at a maximum charge of $3 per day.

The policy is currently only available to travellers visiting Malaysia and the Indonesian Bintan and Batam, and is targeted at Singaporeans planning short, impromptu regional trips such as driving to Malaysia for a few hours.

The policy is purchasable via NTUC Income’s My Income app, enabling travellers to easily activate or stop their coverage when it is no longer required. In addition, the app’s geolocation functionality enables users to receive notifications reminding them to activate the plan when it detects that they are entering or leaving Singapore. Travellers can also update their travel details via the app to terminate or extend the plan manually.

The policy is intended to make it easier for Singaporeans who feel it is expensive or a hassle to purchase travel insurance for such short trips.

Vice President and Head of Personal Lines at NTUC Income Annie Chua, said:Top of FormBottom of Form “The recent relaxation of travel-related measures has injected fresh enthusiasm among Singaporeans over the possibility of travelling again. The launch of FlexiTravel Hourly Insurance is timely in catering to the evolving needs of travellers, such as short trips to nearby destinations and travelling amidst the pandemic, so they can now travel with peace of mind as they stay protected by the hour as needed.”

A recent survey by MSIG and Ancileo, also found that three in five Singaporeans plan to travel abroad in 2022 , with the vast majority also interested in purchasing travel insurance for their trip.

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Now Available: Hourly Travel Insurance From $1.80 For 6 Hours For JB Day Trips Or Bintan Or Batam Weekend Getaways

It’s much cheaper than conventional travel insurance. So what’s the catch?

The days of impromptu JB jaunts or spontaneous Bintan weekend getaways are finally back.

But if we’ve learnt anything from the pandemic, it’s that travel insurance is a must-buy for overseas trips, whether you’re going for a long European vacay or a day trip to Legoland in JB. For the latter, there’s now a travel insurance policy that lets you buy travel protection on an hourly basis.

NTUC Income has just launched FlexiTravel Hourly Insurance for travellers to Bintan, Batam and Malaysia which not only costs a fraction of the price of conventional travel insurance policies, it comes with Covid-19 coverage as well.

How much does it cost?

The minimum charge is $1.80 for six hours of protection, while additional coverage costs $0.30 per hour, and this is capped at a maximum charge of $3 for 24-hour coverage. In other words, for a short weekend getaway, you could be paying $6 for two days with this plan, compared to $32 for Income’s classic travel insurance plan.

Of course, with such a big difference in pricing, the benefits are largely different from regular travel insurance plans as well. The newly-launched pay-by-hour travel insurance is designed to cover short-term trips via land or sea up to a maximum of seven days. In comparison, conventional travel insurance policies have more comprehensive coverage that includes flights, and offer travel protection for up to 180 days.

The key benefits of the FlexiTravel Hourly Insurance include loss of baggage and personal belongings due to robbery or snatch theft, fraudulent use of bank card while overseas, relief for additional transport expenses due to snatch theft, robbery or road accidents, and reimbursement for unused entertainment tickets purchased for your trip.

Folks heading out for nearby golfing day trips will also be pleased to know that it also includes golfer’s cover (including stolen golf equipment from a locked car and subsequent rental of golf equipment).

Covid-19 coverage benefits include medical expenses incurred overseas and emergency medical evacuation if required.

Income FlexiTravel Hourly Insurance key benefits

To be eligible for the FlexiTravel Hourly Insurance, you have to be living or working in Singapore and have a valid Singapore identification document. You also need to be starting and ending your trip in Singapore, and have bought the policy before leaving Singapore. 

The travel insurance plans are accessible via the My Income mobile app, and plans are purchased based on date and time of travel. The app has a geolocation feature which detects when you’re departing or arriving in Singapore, and will send push notifications to remind you to activate or terminate the plan according to your location. However, if you don’t want to turn on the geolocation feature, this can be done manually on the app as well.

More info here . Photos: NTUC Income

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International Cooperative and Mutual Insurance Federation

NTUC Income launches FlexiTravel Hourly Insurance, Singapore’s first travel insurance that protects travellers by the hour

ICMIF member NTUC Income (Income) has launched FlexiTravel Hourly Insurance , Singapore’s first travel insurance that enables travellers to purchase travel protection as needed by the hour. Available for those who are travelling only to Bintan, Batam and Malaysia, FlexiTravel Hourly Insurance is a flexible and affordable way for travellers to insure themselves for short or impromptu regional trips by land or sea that range from a few hours to a full weekend.

Spontaneous weekend getaways to destinations such as Bintan, Batam and Malaysia have always been popular with Singaporeans. Some examples of favourite activities include driving to Malaysia for a few hours of golf, grocery shopping and dinner, visiting attractions like Legoland with the family for a day or taking a ferry to Bintan for a weekend vacation. However, travellers often find it expensive or a hassle to purchase travel insurance for such short trips as they are perceived to be less risky and many often travel uninsured.

Designed to give control to customers while protecting them on short trips, FlexiTravel Hourly Insurance charges a minimum of SGD 1.80 for six hours of protection, with the option for travellers to add on coverage at a rate of SGD 0.30 for every additional hour, capped at a maximum charge of SGD 3 per day.

Accessible via the ‘My Income’ mobile app, travellers can easily activate and stop their FlexiTravel Hourly Insurance coverage anytime at their fingertips. With its geolocation feature, Income says FlexiTravel Hourly Insurance is set to make travelling to Bintan, Batam and Malaysia not just spontaneous but safe as the app is designed to push notifications to travellers and remind them to activate their FlexiTravel Hourly Insurance plan when it detects that they are departing Singapore, and to terminate their plan upon arrival back in Singapore. Alternatively, travellers can update their travel details manually on the app to terminate or extend their travel insurance plan accordingly without the need to turn on the geolocation feature.

Annie Chua, Vice President and Head of Personal Lines, NTUC Income, said, “Travelling always involves a certain level of risk, be it short or long trips as unforeseen circumstances can occur any time. Based on a recent survey we conducted, we found travellers to be most concerned about seeking assistance when mishaps occur such as catching COVID or getting injured while overseas and needing medical treatment, as well as losing their personal belongings. However, despite these concerns, majority of the respondents still find purchasing travel insurance for such short trips expensive or cumbersome. With this in mind, we designed FlexiTravel Hourly Insurance to offer a pay-by-the-hour proposition to solve travellers’ pain point so they can continue enjoying their short trips while staying protected.”

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• Expensive, especially annual plans
• Low personal accident and medical benefits

Like many other insurers, NTUC Income offers three levels of travel insurance policies to cater to the tastes and budgets of all kinds of consumers. Ultimately, its plans tend to be priced quite close to the industry average and feature a medium degree of coverage in most areas with two main weak points. While Income's plans are priced fairly given the level of coverage provided, deal-seekers will not be particularly wowed. However, Income's travel insurance policies stand out because they are one of the only insurers in Singapore that cover pre-existing medical conditions.

Table of Contents

• Income Enhanced Travel Insurance: What You Need to Know
• Income Enhanced PreX Travel Insurance

Sports Coverage

Claims & contact information.

• Income Coverage & Benefits

NTUC Income Travel Insurance: What You Need to Know

NTUC Income's travel insurance plans are best for travellers who aren't price sensitive and want coverage for their pre-existing conditions. You can choose from 3 tiers of plans for both the Enhanced and Enhanced PreX plans: Classic, Deluxe and Preferred for the standard plans and PreX Basic, PreX Superior & PreX Prestige for the pre-ex coverage plans. We found that Income's single trip plans generally cost 15-30% below average compared to its competition, while its annual plans cost between average to 20% above average. For those prices, the coverage is more competitive when it comes to travel inconvenience benefits (cancellations, delays, luggage loss), but sinks to below average overseas medical and personal accident coverage.

NTUC Income offers the standard array of travel insurance benefits, ranging from medical and personal accident to trip inconvenience benefits like trip cancellation, postponement, delays and baggage loss. While most of the benefit limits are slightly below average, Income does boast above average limits for medical coverage in Singapore, trip delay and baggage loss coverage. However, these plans may fail to impress some types of travellers. For instance, Income's Basic plan provides average levels of coverage but won't impress budget travellers since its possible to find cheaper basic plans. The premium tier plan (Preferred) boasts above average coverage for a small amount of benefits, but won't stand out to travellers who equate premium-level plans with market beating coverage.

Income's annual policies cost above average for all 3 plans, so it won't be the best option for frequent travellers who are hoping to save on an annual travel insurance plan. However, as Income is the only insurer that is currently providing COVID-19 medical and hospitalisation coverage as long as you take the mandatory PCR test and test negative pre-departure and won't be travelling to a high-risk nation, it is the best option for travel during the COVID-19 period. Overall, Income's travel insurance plans are just enough for the average traveller and can provide sufficient additional coverage if that traveller needs coverage for pre-existing coverage. Otherwise, Income's Enhanced travel insurance plans may not sway budget travellers or travellers who like high levels of coverage.

Notable Exclusions

NTUC Income only covers pre-existing conditions if you purchase their Enhanced PreX plans. Besides that, the exclusions are pretty standard, including no cover for travelling for medical conditions, items lost or damaged while unattended, travelling to participate in professional or compensated sports, being a victim of war, riots, or rebellion and travelling against the advice of the Singapore Government.

NTUC Income Enhanced PreX Plans Travel Insurance

If you are not limited by budget and just want a plan that will give you ample protection for your pre-existing coverage, Income will be a good choice. However, budget travellers with pre-existing conditions may find Income to be an expensive option. We found that Income's PreX travel insurance plans cost around 3 times as much as Income's standard plans, making them quite expensive considering that Income isn't competitively priced to begin with. As one of the 3 insurers who provides extensive coverage for your pre-existing coverage, it settles somewhere in the middle, with MSIG's plans costing 10-22% less but Etiqa's Tiq plans costing around 15% more.

Besides the pricing, you should also consider the extent of Income's pre-existing coverage benefits. Its PreX plans also combine medical and emergency evacuation coverage under one limit, which brings down the value of these plans considerably (for instance, MSIG's PreX and Tiq's PreX plans have separate limits for medical and emergency evacuation, resulting in more coverage than Income). On the other hand, Income does let you claim for trip inconvenience (cancellations and postponement) due to your pre-existing conditions if you buy its Superior or Prestige plans, which can be a useful benefit for people who book their trips far in advance and have somewhat risky conditions. You should just be aware of the 50% copay you'll be responsible for should you use those benefits.

Income includes medical coverage for adventure and sports including skiing, scuba-diving, white water rafting and motorcycling. There's no golf coverage and no cover for extreme sports such as bungee jumping, skydiving and mountaineering.

Income lets you submit your claim online or via post. Both options require you to submit the proper documentation, which they list when you indicate the type of claim you want to submit. You should read the policy wording before buying the policy so you are aware of what you can and can't claim for.

Summary of NTUC Income Travel Insurance Benefits & Coverage

With so many options for travel insurance plans in Singapore, it's no wonder that picking the right one for your next business trip or holiday can seem like a daunting task. Below, we've compiled a summary of NTUC Income's premiums and coverage and how it compares to the industry average. If you'd like to learn more about how Income compares to other insurers, you can read our top picks for the best travel insurance plans in Singapore.

• Best Travel Insurance in Singapore
• Average Costs and Benefits of Travel Insurance
• How to Pick the Best Travel Insurance

Anastassia is a Senior Research Analyst at ValueChampion Singapore, evaluating insurance products for consumers based on quantitative and qualitative financial analysis. She holds degrees in Economics and International Business Management and her prior working experience includes work in the capital markets sector. Her analyses surrounding insurance, healthcare, international affairs and personal finance has been featured on AsiaOne, Business Insider, DW, Vice, Her World, Asia Insurance Review, the Australian Institute of International Affairs and more.

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Income’s Travel Insurance Review (2024): COVID-19 Coverage, Pre-existing Conditions, Promotions, Premiums

When you come across the acronym “NTUC,” the FairPrice supermarket probably comes to mind, as every self-respecting auntie would attest. However, frequent travellers may also associate it with the renowned travel insurance plans offered by NTUC Income. Now rebranded as Income Insurance , how does its travel insurance plans fare in the current market?

There is a prevailing notion that Income’s travel insurance plans come with a hefty price tag. Additionally, certain internet users have voiced grievances about the perceived challenge in filing claims.

Are these rumours accurate? Let’s delve into the truth once and for all.

Income’s Travel Insurance Review 2024

• Income’s Travel Insurance: Summary
• Income’s Travel Insurance Coverage
• Does Income’s Travel Insurance Cover Pre-Existing Conditions?
• What About COVID-19 Coverage?
• The Moment of Truth…How About Extreme Sports?
• Comparing Income vs MSIG vs Etiqa
• Comparing Income vs FWD
• Income Travel Insurance vs Other Travel Insurers
• Ongoing Promotions
• What Do Netizens Think About Income’s Travel Insurance?
• The Verdict: Should I buy Income’s Travel Insurance?

1. Income’s Travel Insurance: Summary

Income has 2 travel insurance plans:

• Standard plans
• Income Enhanced PreX plans (covers pre-existing medical conditions)

Each travel insurance plan is then further sub-divided into 3 plan tiers which provide different amounts of coverage:

• Classic / Basic PreX
• Deluxe / Superior PreX
• Preferred / Prestige PreX (most expensive)

The premiums you will pay for your travel insurance plan largely depend on the country you’re travelling to. Usually, the further your country of destination, the more expensive your travel insurance plan will be. Here are the countries that are covered by Income travel insurance :

• ASEAN : Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand, Vietnam
• Asia : All the ASEAN countries, Australia, China (excluding Mongolia and Tibet), Hong Kong, India, Japan, Korea, Macau, New Zealand, Sri Lanka, Taiwan
• Worldwide : All countries
• Countries not covered : Afghanistan, Iraq, Liberia, Sudan, Syria

Back to top

2. Income’s Travel Insurance Coverage

Here’s a quick look at the premiums and coverage for the Income’s  Standard travel insurance  plans:

Income travel insurance medical coverage

At $250,000 to $1,000,000, Income’s Travel Insurance overseas medical coverage is generous compared to some of its competitors such as Sompo Travel Insurance’s $200,000 to $400,000 overseas medical limit.

However, do note that for adults aged 70 years and older, the coverage for medical expenses overseas, emergency medical evacuation, and sending you home all share one overall section limit of $300,000 (Classic and Deluxe) / $350,000 (Preferred). If you’re in this age range, this  may not be sufficient coverage for you.

For complete peace of mind, you might want to opt for plans that offer unlimited medical evacuation and repatriation coverage.   FWD travel insurance’s  most basic tier offers $200,000 coverage for o verseas medical expenses and unlimited coverage for emergency medical evacuation:

Total Premium

FWD Premium

[GIVEAWAY | MoneySmart Exclusive]      • Enjoy 25% off your policy premium. • Get S$30 Revolut cash reward, S$30   Trip.com Hotel Coupon and Eskimo Global 1GB eSIM with every policy purchased. T&Cs apply.      Over S$5,900 worth of Apple Gadgets and gifts to be scored on top of existing rewards: • Apple Macbook Pro 13-inch, 256GB (worth S$1,899) and more! T&Cs apply. • S$100 Revolut cash reward  when you are the  8th and 88th person  to sign up for a Revolut Account each week.  T&Cs apply .

Key Features

Enjoy cashless medical outpatient treatment in Singapore, access to emergency assistance and your travel policy documents through the FWD SG app!

Add on coverage for COVID-19 available for both Single & Annual Trips for travel period of 90 days or less.

Optional add on coverage available when your trip is cancelled for any reason for Single Trips. (To be purchased within 7 days of your initial trip deposit for your trip).

Optional add on coverage available for pre-existing Medical Conditions for Single Trips plans (up to 30 days) with S$50,000 coverage for medical expenses incurred overseas and 50% co-payment for trip cancellation, postponement and more!

Income travel insurance trip disruption coverage

One great advantage of Income’s travel insurance is the high trip cancellation coverage ranging from $5,000 to $15,000. Other travel insurance providers might not be so generous. For example,  Allianz Travel offers $1,500 to $10,000 for trip cancellation, while Tiq travel insurance offers $5,000 to $10,000.

For travel insurance plans with comparable coverage to Income’s, check out  Great Eastern  (up  to $15,000 coverage) and  AIG (up to $15,000).

Great Eastern TravelSmart Premier Classic

[GIVEAWAY | MoneySmart Exclusive]    • Enjoy up to 30% off your policy premium. • Get S$30 Revolut cash reward  with every policy purchased .  T&Cs apply .    PLUS, score S$100 Revolut cash reward in our giveaway on top of existing rewards when you are the 8th and 88th person to sign up for a Revolut Account each week. T&Cs apply.

Comprehensive worldwide protection with extensive medical coverage

Extended to coverage for travel inconveniences and medical expense due to COVID-19

One way coverage is available to your destination

Adventurous activities benefit - Complimentary benefits at no extra cost

Coverage for Emergency Dental Treatment, Traditional Chinese Medical (TCM) and Chiropractor treatments

Protect against pregnancy-related conditions while you are overseas

AIG Travel Guard® Direct - Basic

[GIVEAWAY | Receive your cash as fast as 30 days*]     • Get an Eskimo Global 1GB eSIM with every policy purchased. • Additionally, receive up to $100 worth of rewards with eligible premiums spent. T&Cs apply .     PLUS, score S$100 Revolut cash reward in our giveaway on top of existing rewards when you are the 8th and 88th person to sign up for a Revolut Account each week. T&Cs apply.

Voted TripZilla's Best Travel Insurance (Single Trip).

Up to S$250,000 in overseas COVID-19 related medical coverage if you are diagnosed with COVID-19 overseas.

Overseas quarantine allowance of up to S$100 per day per person for up to 14 days if you test positive for COVID-19 overseas and are unexpectedly placed into mandatory quarantine.

Up to S$1,500 if you are diagnosed with COVID-19 and have to postpone your trip.

Up to S$7,500 in curtailment costs if you are diagnosed with COVID-19 while travelling and need to return to Singapore earlier than planned.

This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact AIG Asia Pacific Insurance Pte. Ltd. or visit the AIG, GIA or SDIC websites (www.AIG.sg or www.gia.org.sg or www.sdic.org.sg).

Purchase your travel insurance with confidence and enjoy unlimited flexibility with AIG's Travel Guard® Direct.

3. Does Income’s Travel Insurance Cover Pre-Existing Conditions?

Income is one of the few insurers in Singapore providing comprehensive  travel insurance plans that cover pre-existing medical conditions such as asthma, eczema, diabetes, high blood pressure and even heart disease. The other 2 that cover pre-existing conditions are  MSIG travel insurance and Etiqa travel insurance .

The most obvious difference between Income’s Enhanced PreX travel insurance plan and its regular Travel Insurance plan is, of course, price. The cheapest Income Enhanced PreX plan  costs over twice the price  of a regular Income travel insurance plan.

For those who have major health problems, you don’t have much of a choice. There’s no point in buying a cheap normal insurance plan with no coverage for you because you definitely will not be able to claim medical expenses, evacuation costs or travel delays linked to a flare-up of your condition.

It is especially worth the money if your condition is either life-threatening or very expensive to treat overseas.

However, if you have a condition that’s not immediately life-threatening, such as eczema, then it is your choice whether you want to spend more on Pre-Ex travel insurance for better coverage.

It’s important to look at the coverage limits if you’re seriously considering pre-existing travel insurance. Why? If you’re travelling somewhere with really expensive healthcare, like Europe or the US, you might want to upgrade to the Enhanced PreX Prestige plan.

INCOME Enhanced PreX Prestige

[GIVEAWAY | MoneySmart Exclusive]   • Enjoy 15% off your policy premium. T&Cs apply. • Get S$30 Revolut cash reward  with every policy purchased .  T&Cs apply.   PLUS, score S$100 Revolut cash reward in our giveaway on top of existing rewards when you are the 8th and 88th person to sign up for a Revolut Account each week. T&Cs apply.

Income's Enhanced PreX Travel Insurance offers coverage for pre-existing medical conditions.

Covers up to S$300,000 overseas medical expenses, emergency medical evacuation and repatriation due to pre-existing medical conditions.

Pre-existing medical conditions that are covered include diabetes, heart conditions, high blood pressure, asthma, eczema and more.

Coverage for overseas medical expenses. Includes treatment relating to COVID-19 while overseas.

The only insurer in Singapore to offer a yearly travel insurance policy that protects you against your pre-existing conditions.

Enjoy exclusive treats for Income policyholders at https://www.income.com.sg/treats

Includes coverage for adventurous activities including scuba diving, skiing, snowboarding, bungee jumping, sky diving, hiking, hot air balloon and more.

Income’s Enhanced PreX Travel Insurance Premiums and Coverage

Is Income’s travel insurance for pre-existing medical conditions any good? Yes. For one,  Income PreX travel insurance covers COVID-19  while  MSIG TravelEasy Pre-Ex and  Tiq Travel Insurance Pre-Ex don’t cover you for COVID-19. So, if you want both pre-existing medical conditions and COVID-19 coverage in your travel insurance, Income Enhanced PreX is your only choice.

Even though Income Pre-Ex Travel Insurance offers you COVID-19 coverage, the downside is that they’ve lowered the medical benefits you get if you’re aged 70 and above. For example, for those aged 70 and above, Income Enhanced PreX’s overseas medical and emergency medical evacuation coverage share a total claim limit of $300,000 for its basic plan tier (as opposed to up to $500,000 in overseas medical expenses and unlimited medical evacuation coverage for under 70s). 

By comparison, MSIG TravelEasy Pre-Ex Standard (the basic tier) offers $250,000 / $50,000 medical coverage (below 70 / above 70) and $1,000,000 evacuation regardless of age, while Tiq basic pre-ex travel insurance plan offers $200,000 overseas medical coverage and $1,500,000 combined coverage for evacuation and repatriation of mortal remains.

Otherwise, Income Enhanced PreX’s miscellaneous trip cancellation and baggage delay benefits are pretty good. Travel inconvenience benefits for the Basic PreX plan are higher than those for the Classic standard plan, while benefits for the Superior PreX and Prestige PreX plans match those for the Deluxe and Preferred standard plans respectively.

4. What About COVID-19 Coverage?

Whether you buy an Income Travel Insurance Standard or an Income Enhanced PreX Travel Insurance plan, you’ll be relieved to know that all Income Travel Insurance plans automatically come with COVID-19 coverage.

You can find the COVID-19 coverage details at the very bottom of the usual Income travel insurance coverage tables for Standard plans and PreEx plans . There’s also a separate  Income Travel Insurance COVID-19 policy wording  document that you can refer to. Here are the most important bits:

Most of us will not scrutinise the individual coverage limits on our travel insurance. We place a whole lot of trust in insurance companies to cover the bare essentials.

The good news is that Income’s Travel Insurance COVID-19 extension is simple and adequate. Take COVID-19 overseas medical coverage, for example. Income offers $150,000 while MSIG TravelEasy’s basic plan offers $75,000 and Etiqa’s basic plan offers $100,000.

Then, there’s overseas COVID-19 quarantine cash allowance, for which Income offers $100 per day, up to $1,400. In contrast, Etiqa’s basic plan offers $100 per day up to $500, and MSIG’s basic plan offers $50 per day up to $700.

Perhaps the most important distinction is that Income’s COVID-19 coverage applies to both their Standard plans and the PreEx ones. That’s rarer than you might think. For example, Etiqa’s Pre-Ex plans and MSIG’s TravelEasy Pre-Ex plans don’t cover COVID-19 disruptions at all; their COVID-19 add-ons apply only to their standard plans. So if you have pre-existing conditions and want COVID-19 coverage, Income travel insurance is your best choice by a mile.

5. The Moment of Truth…Does Income’s Travel Insurance Cover Extreme Sports?

Income’s Travel Insurance covers common vacation activities like scuba diving and skiing. It’s also adequate if you’re just looking to snorkel or participate in an easy trek with a guide or tour group with a licensed outdoor adventure operator. Here are a few outdoor adventure activities that are included in their coverage:

* For scuba diving: On top of the 30m depth limit, you must also:

• hold a PADI certification (or similar recognised qualification) and be diving with someone who is also certified; or
• dive with a qualified instructor

The coverage above  applies to their Income PreEx plans as well as the Standard ones. That makes for very comprehensive travel insurance plans, if you ask me.

6. Comparing Income vs MSIG vs Etiqa

If you’re considering Income’s Travel Insurance, you should be comparing it against established household insurance providers such as MSIG and Etiqa.

Income and MSIG automatically include COVID-19 coverage in their standard travel insurance plans, while this is an optional add-on for Etiqa. Other plans that include automatic COVID-19 coverage include Starr TraveLead Comprehensive, Bubblegum Travel Insurance, Singlife Travel Insurance and DBS Chubb Travel Insurance. However, if we look at pre-existing plans, only Income travel insurance offers COVID-19 coverage.

In terms of overseas medical expenses, all 3 insurers offer quite comparable coverage. When it comes to other travel and logistics-related coverage such as trip cancellation and baggage loss, Income and MSIG travel insurance plans’ coverage are pretty much on par while Etiqa’s falls slightly short.

All things considered, Income, MSIG and Etiqa’s travel insurance plans are surprisingly similar and competitive. The one key difference is emergency medical evacuation coverage for people aged 70 and over—Income’s Travel Insurance parks that under the overall overseas medical expense limit as we discussed above .

7. Comparing Income vs FWD

When you pit Income Travel Insurance against one of the most popular “budget” travel insurance providers, FWD, you’ll realise that the travel insurance offerings are very similar and competitive.

Between Income Travel Insurance and FWD travel insurance, coverage is largely on par if you’re considering a basic travel insurance plan with COVID-19 coverage. However, FWD’s prices are lower even if you purchase the COVID-19 add-on.

8. Income Travel Insurance vs Other Travel Insurers

At a glance, here’s how Income’s travel insurance stacks up compared to the other major travel insurers in Singapore.

9. Income travel insurance—Ongoing promotions

Even though many Singaporeans probably don’t mind paying more for Income travel insurance just because it’s a household brand name, their travel insurance plans aren’t the most affordable.

However, with ongoing promotions like the current 55% discount promo, it can be value for money. All standard per-trip plans qualify for the promo. For example, if you wanted to go temple-hopping for a week in Myanmar, the cheapest Classic plan would cost just $31 after the discount. Here are the premiums you’ll be paying with the current 55% discount promo:

In addition, Income is offering an additional 15% off Enhanced PreX per-trip plans. These start from $88 per week. Pricey, yes, but their pre-existing condition plans offer the best coverage compared to others .

10. What Do Netizens Think About Income’s Travel Insurance?

If you follow insurance threads on forums or even talk to your friends about insurance claims over  kopi , you might have gotten wind of Income’s bad claims reputation . 

Unfortunately, online forums such as Hardwarezone and Reddit are full of similar stories from users claiming that their Income insurance claims were slow, long-drawn-out and plagued with difficulties. According to the users’ Income claim experiences, there was a lot of emphasis on the need for original invoices to be submitted.

To be fair, between these nasty stories, you’ll also find users who managed to claim from Income smoothly and received their cheques in the mail.

So, how do you make a claim? Your first port of call should be to get in touch with Income ASAP.

Income Travel Insurance Emergency hotline:  Call the Income emergency assistance hotline at +65 6788 6616

Here’s where it gets confusing. You have to identify the type of claim that you’re making and the “correct” way to submit it. Super important: all claims must be made within 30 days of the event or incident.

Income Travel insurance online claims:  Submit Income Travel Insurance claims online with supporting documents such as invoices, flight itineraries, police reports, etc. through their website. You can do so for the following benefits:

• Trip cancellation
• Trip shortening
• Travel delay
• Baggage delay
• Loss and damage of baggage or personal belongings

Income Hard copy claims:  For medical expenses, you need to fill in the Income Travel Insurance claim form and drop off the hard copy form with the supporting documents such as hospital bill, medical report, boarding pass, etc. at an Income branch.

Income Email claims:  For claims that do not involve travel inconveniences (see above) and medical expenses (see above), you’ll need to fill in Income’s Travel Insurance claim form digitally, and email it together with your supporting documents to [email protected] . Include your travel policy number in the subject line.

Income Claims settlement time:  If there is no dispute, Income will settle your claims within 10 working days or longer during high-volume travel periods like school holidays.

11. The Verdict: Should I buy Income’s Travel Insurance?

Income Travel Insurance isn’t the absolute cheapest around, but their regular travel insurance plans are very  affordable and value for money  when there’s a 55% promotion going on.

However, just because it’s a brand name doesn’t mean that its coverage is the highest in town, especially when you compare it with value-for-money providers like FWD. That’s not a problem for most travellers though, unless you’re going to a super expensive country or encounter some unusual scenario.

For most Singaporeans who just want to eat, chill and relax on holiday, Income’s travel insurance is more than adequate especially as it also provides COVID-19 coverage—even for pre-existing conditions. However, daredevils should take note that it does not cover more thrilling activities like mountaineering and other extreme sports.

If you have a  pre-existing medical condition , Income Enhanced PreX is one of the very few travel insurance options suitable for you. It is pricey for sure, but probably worth the money if you have a life-threatening condition like asthma or heart disease. Make sure that the plan is sufficient to cover your overseas expenses and/or evacuation.

Still looking for travel insurance? Compare the  best travel insurance  in Singapore here .

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[PROMO CODE INSIDE] Travel Safe with NTUC Income’s FlexiTravel Hourly Insurance with premiums as low as $1.80 for 6 hours of travel insurance coverage

NTUC Income (Income) launches FlexiTravel Hourly Insurance, Singapore’s first travel insurance that enables travellers to purchase travel protection as needed by the hour. Available for those who are travelling only to Bintan, Batam and Malaysia, FlexiTravel Hourly Insurance is a flexible and affordable way for you to insure yourself on short or impromptu regional trips by land or sea that range from a few hours to a full weekend.

Designed to give you control while protecting you on short trips, FlexiTravel Hourly Insurance charges a minimum of $1.80 for six hours of protection, with the option to add on coverage at a rate of $0.30 for every additional hour, capped at a maximum charge of $3 per day.

Accessible via the ‘My Income’ mobile app, you can easily activate and stop your FlexiTravel Hourly Insurance coverage anytime at your fingertips.

With its geolocation feature, FlexiTravel Hourly Insurance is set to make travelling to Bintan, Batam and Malaysia not just spontaneous but safe as the app is designed to push notifications and remind you to activate your FlexiTravel Hourly Insurance plan when it detects that you are departing Singapore, and to terminate your plan upon arrival in Singapore.

Alternatively, you can update your travel details manually on the app to terminate or extend your travel insurance plan accordingly without the need to turn on the geolocation feature.

Cost-effective & Flexible Insurance Protection Tailored for Short-Term Travel

For a weekend trip to Bintan, Batam or Malaysia, FlexiTravel Hourly Insurance offers a cost-effective option to stay protected when compared to conventional travel insurance with COVID-19 coverage.

The benefits for FlexiTravel Hourly Insurance are different from conventional travel insurance, which provides more comprehensive coverage including for flights.

If you need to extend your trip while overseas, you can easily extend your coverage up to 7 days via the mobile app.

The benefits of FlexiTravel Hourly Insurance are specially designed to cover your common needs and concerns of short-term to Bintan, Batam and Malaysia by land or sea. Here are examples of some key benefits:

• Golfer’s cover, including stolen golf equipment from locked car and subsequent rental of golf equipment
• Reimbursement for unused entertainment ticket purchased for your trip
• Loss of baggage and personal belongings due to robbery or snatch theft and fraudulent use of bank card while overseas
• Relief for additional transport expenses due to snatch theft, robbery, or road accident

FlexiTravel Hourly Insurance also provides COVID-19 benefits such as medical expenses incurred overseas and emergency medical evacuation if required.

FlexiTravel Hourly Insurance Key Benefits

There will not be further cover for claims directly or indirectly caused by or arising from COVID-19 for benefits other than the COVID-19 benefits stated in the table above.

Complimentary First-trip Coverage

For first time FlexiTravel Hourly Insurance customers, Income is currently offering complimentary first-trip coverage for the first 1000 customers from 27 April 2022 to 26 July 2022. Simply register via the “My Income” mobile app and key in the promo code “ 1STTRIPONUS ” to enjoy complimentary travel insurance.

For more information, visit here or download the My Income (Insurance) mobile app from the App Store or Google Play.

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Ntuc income travel insurance review: covid-19 coverage, pre-existing conditions, premiums.

What do you think of when you hear the acronym “NTUC”? The FairPrice supermarket, of course, said every self-respecting auntie ever. But frequent travellers might also think of NTUC Income’s popular travel insurance plan since they are one of Singapore’s biggest travel insurance providers.

However, NTUC Income travel insurance plans also have a reputation for being expensive. Some internet users have also complained that it is difficult to make claims.

Are these rumours true? Let’s find out once and for all.

NTUC Travel Insurance: Summary

NTUC Travel Insurance Coverage

NTUC Travel Insurance Pre-Existing Conditions

NTUC Travel Insurance COVID-19 Coverage

NTUC Travel Insurance: Extreme Sports

NTUC vs MSIG vs Etiqa Travel Insurance

NTUC vs FWD Travel Insurance

NTUC Travel Insurance vs Other Travel Insurers

NTUC Travel Insurance Promo

NTUC Travel Insurance Claim

Should I buy NTUC Travel Insurance?

1. NTUC Travel Insurance Summary

NTUC Income has 2 travel insurance plans:

NTUC Travel Insurance Standard

NTUC Income Enhanced PreX (covers pre-existing medical conditions)

Each travel insurance plan is then further sub-divided into 3 plan tiers which provide different amounts of coverage:

Classic/ Basic PreX

Deluxe/ Superior PreX

Preferred/ Prestige PreX (most expensive)

The premiums you will pay for your travel insurance plan largely depend on the country you’re travelling to. Usually, the further your country of destination, the more expensive your travel insurance plan will be. Here are the countries that are covered by NTUC travel insurance:

ASEAN : Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand, Vietnam

Asia : Australia, China (no Mongolia, Tibet), Hong Kong, India, Japan, Korea, Macau, New Zealand, Sri Lanka, Taiwan, ASEAN

Worldwide : All countries

Countries not covered : Afghanistan, Iraq, Liberia, Sudan, Syria

2. NTUC Travel Insurance Coverage

Here’s a quick look at the premiums and coverage for the  NTUC Travel Insurance Standard  plans:

At $250,000 to $1,000,000, NTUC travel insurance’s overseas medical coverage is generous compared to some of its competitors such as Sompo Travel Insurance’s $200,000 to $400,000 overseas medical limit.

However, do note that emergency medical evacuation shares the same overseas medical expense claim limit for adults aged 70 and over – which may not be sufficient if you are in that age range, run into an adverse medical situation abroad, and require both immediate treatment and a medical flight home to Singapore. If medical coverage is important to you, FWD Travel Insurance offers unlimited medical evacuation and repatriation coverage.

Total Premium

25% Off Total Premium S$18.13

MoneySmart Exclusive

$35,000 Lucky Draw | New Trip Cancellation Add-on

FWD Premium

Med. Coverage (Overseas)

Trip Cancellation

Loss/Damage of Baggage

Total Premium Total Premium S$18.13 25% Off

MoneySmart Exclusive:

[ Score up to $35,000 ]   All eligible customers are guaranteed to receive an  S$20 iShopChangi e-voucher* !   Additionally, receive an  Eskimo Global 1GB eSIM* worth USD7 (no min. premium required)! T&Cs  apply   On top of that, apply and be automatically enrolled in our Wowza Travel Bonanza  and score   the latest Apple gadgets, Samsonite Spinner and more!   T&Cs  apply.

Valid until 15 Dec 2023

More Details

Key Features

Enjoy cashless medical outpatient treatment in Singapore, access to emergency assistance and your travel policy documents through the FWD SG app!

Add on coverage for COVID-19 available for both Single & Annual Trips for travel period of 90 days or less.

Optional add on coverage available when your trip is cancelled for any reason for Single Trips. (To be purchased within 7 days of your initial trip deposit for your trip).

See all plan details 

One great advantage of NTUC Income’s travel insurance is the high trip cancellation coverage ranging from $5,000 to $15,000. Other travel insurance providers might not be so generous. For instance, Great Eastern is offering $2,000 to $15,000, while  AIG offers $2,500 to $15,000.

Great Eastern TravelSmart Premier Classic

Loss of Baggage

Comprehensive worldwide protection with extensive medical coverage

Extended to coverage for travel inconveniences and medical expense due to COVID-19

One way coverage is availble to your destination

Adventurous activities benefit - Complimentary benefits at no extra cost

Coverage for Emergency Dental Treatment, Traditional Chinese Medical (TCM) and Chiropractor treatments

Protect against pregnancy-related conditions while you are overseas

Most Flexible Plan

AIG Travel Guard® Direct - Supreme

Overseas Medical Expenses

Travel Cancelation / Postponement

Loss/Damage of Personal Baggage

[Receive your cash as fast as 30 days*]   All eligible customers are guaranteed up to S$70 in Cash   (via PayNow)   and rewards*!   Additionally, receive an  Eskimo Global 1GB eSIM*  worth USD7 (no min. premium required)! T&Cs   apply. 

Valid until 31 Dec 2023

Voted TripZilla's Best Travel Insurance (Single Trip).

Up to S$250,000 in overseas COVID-19 related medical coverage if you are diagnosed with COVID-19 overseas.

Overseas quarantine allowance of up to S$100 per day per person for up to 14 days if you test positive for COVID-19 overseas and are unexpectedly placed into mandatory quarantine.

Up to S$1,500 if you are diagnosed with COVID-19 and have to postpone your trip.

Up to S$7,500 in curtailment costs if you are diagnosed with COVID-19 while travelling and need to return to Singapore earlier than planned.

This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact AIG Asia Pacific Insurance Pte. Ltd. or visit the AIG, GIA or SDIC websites (www.AIG.sg or www.gia.org.sg or www.sdic.org.sg).

Purchase your travel insurance with confidence and enjoy unlimited flexibility with AIG's Travel Guard® Direct

3. NTUC Travel Insurance Pre-Existing Conditions

NTUC Income is one of the few insurers in Singapore that provide comprehensive travel insurance plans that cover pre-existing medical conditions , such as asthma, eczema, diabetes, high blood pressure, even heart disease. The other two that cover pre-existing conditions are  MSIG travel insurance and Etiqa travel insurance .

The most obvious difference between a Pre-Ex travel insurance plan and a regular travel insurance plan is, of course, price. The cheapest NTUC PreX plan costs over twice the price of a regular NTUC travel insurance plan!

For those who have major health problems, you don’t have much of a choice. There’s no point buying a cheap normal insurance with no coverage for you at all because you definitely will not be able to claim medical expenses, evacuation costs or travel delays linked to a flare-up of your condition.

It is especially worth the money if your condition is either life-threatening or very expensive to treat overseas.

However, if you have a condition that’s pure suffering not immediately life-threatening, such as eczema, then it is your choice whether you want to spend more on Pre-Ex travel insurance for better coverage.

It’s important to look at the coverage limits if you’re seriously considering pre-existing travel insurance. Why? If you’re travelling to somewhere with really expensive healthcare, like Europe or the US, you might want to upgrade to the Enhanced PreX Prestige plan.

NTUC Enhanced PreX Travel Insurance Premiums and Coverage:

Is NTUC’s travel insurance for pre-existing medical conditions any good? For one, NTUC PreX travel insurance covers COVID-19  while MSIG Pre-Ex and Etiqa Pre-Ex don’t cover you for COVID-19. So, if you want both pre-existing medical conditions and COVID-19 coverage in your travel insurance, NTUC Enhanced PreX is your only choice.

Even though NTUC Pre-Ex travel insurance offers you COVID-19 coverage, the downside is that they’ve lowered the medical benefits you get if you’re aged 70 and above.

For example, for those aged 70 and above NTUC PreX’s overseas medical and emergency medical evacuation coverage share a total claim limit of $500,000 for its basic plan tier (as opposed to up to $250,000 in overseas medical expenses and $500,000 in medical evacuation coverage for under 70s).

By comparison, MSIG Pre-Ex basic offers $250,000 / $50,000 medical (below 70 / above 70) and $1,000,000 evacuation regardless of age, while Etiqa Pre-Ex basic offers $200,000 medical and $1,000,000 evacuation and repatriation of mortal remains.

Otherwise, NTUC PreX’s miscellaneous trip cancellation and baggage delay benefits are pretty good.

4. NTUC Travel Insurance COVID-19 Coverage

Whether you buy an NTUC Travel Insurance Standard or an NTUC Enhanced PreX Travel Insurance plan, you’ll be relieved to know that all NTUC travel insurance plans automatically come with COVID-19 coverage.

You won’t find the COVID-19 coverage table in the usual NTUC travel insurance policy wording. Instead, there’s a separate  NTUC travel insurance COVID-19 policy wording  document that you should refer to.

NTUC travel insurance’s COVID-19 coverage and benefits:

Few of us really scrutinise the individual coverage limits on our travel insurance, trusting that they do cover the bare essentials.

The good news is that NTUC travel insurance’s COVID-19 extension is simple, and adequate. Take COVID-19 overseas medical coverage for example, NTUC offers $150,000 while MSIG’ basic plan offers $75,000. Then, there’s overseas COVID-19 quarantine cash allowance, which NTUC gives $100 per day, up to $1,400, but Etiqa’s basic plan offers $100 per day, up to $500 only.

5. NTUC Travel Insurance: Extreme Sports

Since our last review in July 2022, NTUC has updated its Travel Insurance policy to include more c ommon vacation activities like scuba diving and skiing. Nevertheless, extreme thrill seekers may want to go for a more lenient insurance provider such as  Direct Asia travel insurance , which properly covers extreme sports and martial arts.

To be honest, NTUC Travel Insurance is adequate if you’re looking to snorkel or join a guided tour group with a licensed outdoor adventure operator. But if you’re a hardcore adrenaline junkie…you might want to look around instead.

6. NTUC vs MSIG vs Etiqa Travel Insurance

If you’re considering NTUC travel insurance, you should be comparing it against established household insurance providers such as MSIG and Etiqa.

All 3 insurers, NTUC, MSIG, and Etiqa offer COVID-19 coverage in their travel insurance plans automatically. Other plans that include automatic COVID-19 coverage include Starr TraveLead Comprehensive, Bubblegum Travel Insurance, Singlife Travel Insurance and DBS Chubb Travel Insurance.

In terms of overseas medical expenses, MSIG offers comparable coverage to NTUC’s travel insurance. When it comes to other travel and logistics-related coverage such as trip cancellation and baggage loss, NTUC and MSIG travel insurance plans’ coverage are also pretty much on par.

All things considered, NTUC and MSIG travel insurance plans are shockingly similar and competitive. A key difference is emergency medical evacuation coverage for people aged 70 and over–NTUC travel insurance parks that under the overseas medical expense limit.

7. NTUC vs FWD Travel Insurance

When you pit NTUC travel insurance against one of the most popular “budget” travel insurance providers, FWD, you’ll realise that the travel insurance offerings are very similar and competitive.

Between NTUC travel insurance and FWD travel insurance, coverage is actually largely on par if you’re considering a basic travel insurance plan with COVID-19 coverage. However, FWD’s prices are lower even if you purchase the COVID-19 add-on.

8. NTUC Travel Insurance vs Other Travel Insurers

At a glance, here’s how NTUC Income’s travel insurance stacks up compared to the other major travel insurers in Singapore.

9. NTUC Travel Insurance Promo

Even though many Singaporeans probably don’t mind paying more for NTUC travel insurance just because it’s a household brand name, their travel insurance plans are actually pretty expensive.

However, with ongoing promotions like the current 45% discount promo, it can be value for money. All standard per-trip plans qualify for the promo.  For example, if you wanted to go temple-hopping for a week in Myanmar, the cheapest Classic plan would cost just $33.55 after the discount. Here are the premiums you’ll be paying with the current 45% discount promo:

In addition, Income is offering an additional 15% off Enhanced PreX per-trip plans with complimentary personal accident coverage for 6 months.

10. NTUC Travel Insurance Claim

If you follow insurance threads on forums or even talk to your friends about insurance claims over  kopi , you might have gotten wind of NTUC Income’s bad claims reputation . 

Unfortunately, online forums such as Hardwarezone and Reddit are full of similar stories from users claiming that their NTUC insurance claims were slow, long-drawn-out and plagued with difficulties. According to the users’ NTUC claim experiences, there was a lot of emphasis on the need for original invoices to be submitted.

To be fair, between these nasty stories, you’ll also find users who managed to claim from NTUC insurance smoothly and received their cheques in the mail.

So, how do you make a claim? Your first port of call should be to get in touch with NTUC Income ASAP.

NTUC Travel Insurance Emergency hotline:  Call the NTUC emergency assistance hotline at +65 6788 6616

Here’s where it gets confusing. You have to identify the type of claim that you’re making and the “correct” way to submit it. Super important: all claims must be made within 30 days of the event or incident.

NTUC Travel insurance online claims:  Submit NTUC travel insurance claims online with supporting documents such as invoice, flight itinerary, police report, etc. through their website. You can do so for the following benefits:

Trip cancellation

Trip shortening

Travel delay

Baggage delay

Loss and damage of baggage or personal belongings

NTUC Hard copy claims:  For medical expenses, you need to fill in the NTUC travel insurance claim form and drop off the hard copy form with the supporting documents such as hospital bill, medical report, boarding pass, etc. at an NTUC Income branch.

NTUC Email claims:  For claims that do not involve travel inconveniences (see above) and medical expenses (see above), you’ll need to fill in the NTUC travel insurance claim form digitally, and email it together with your supporting documents to [email protected]. Include your travel policy number in the subject line.

NTUC Claims settlement time:  If there is no dispute, NTUC Income will settle your claims within 10 working days or longer during high-volume travel periods like school holidays.

11. Conclusion: Should I buy NTUC Travel Insurance?

NTUC travel insurance isn’t the absolute cheapest around, but their regular travel insurance plans are very  affordable and value for money  when there’s a 45% promotion going on.

However, just because it’s a brand name doesn’t mean that their coverage is the highest in town, especially when you compare it with newcomers like FWD. That’s not a problem for most travellers though, unless you’re going to a super expensive country or encounter some unusual scenario.

For most Singaporeans who just want to eat, chill and relax on holiday, NTUC travel insurance is more than adequate especially as it also provides COVID-19 coverage. However, daredevils should take note that it does not cover more thrilling activities like mountaineering and other extreme sports.

If you have a  pre-existing medical condition , NTUC Enhanced PreX is one of the very few travel insurance options suitable for you. It is pricey for sure, but probably worth the money if you have a life-threatening condition like asthma or heart disease. Make sure that the plan is sufficient to cover your overseas expenses and/or evacuation.

Still looking for travel insurance? Compare the  best travel insurance  in Singapore here .

The post NTUC Income Travel Insurance Review: COVID-19 Coverage, Pre-existing Conditions, Premiums appeared first on the MoneySmart blog .

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Original article: NTUC Income Travel Insurance Review: COVID-19 Coverage, Pre-existing Conditions, Premiums .

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• Up next Advertisement

Singaporean Actress Fiona Xie Brings Happy Travels in NTUC Income Campaign

BBH Singapore has created a new campaign for insurer NTUC Income to launch their new FlexiTravel Hourly Insurance offering, Singapore’s first ever travel insurance product that provides coverage by the hour. 

The campaign casts Fiona Xie, playing herself, in a series of short films that tell a story about her shooting an ad campaign for Income FlexiTravel Hourly Insurance. Through her behind-the-scenes actions and banter with the film director and crew, she discovers and reveals different product benefits in surprising and unexpected ways. 

A study conducted by NTUC Income, concluded that cost was  the top concern for people debating whether to purchase travel insurance for shorter trips. However, as a result of the pandemic, there has been heightened awareness of the need for travel insurance, regardless of how long or short a trip is. 

Enter FlexiTravel Hourly Insurance, a first-of-its-kind offering from Income that enables travellers to purchase coverage by the hour, offering a more affordable option for short overseas trips.

To highlight the unique product proposition of hourly coverage, the campaign  is centred on “Happy Hour”. When travel insurance by the hour is possible, so is peace of mind by the hour, which makes every hour, happy hour. 

Commenting on the campaign, Irene Tan, head of product marketing, Income, said “Taking short trips to nearby destinations for a spontaneous weekend getaway has always been a popular activity among Singaporeans, even if it meant just a few hours of getaway to indulge in food or shopping. We tapped onto the concept of Happy Hour, as it aligns perfectly with the flexible pay-by-the-hour proposition of FlexiTravel Hourly Insurance. Travellers only pay for the coverage they truly need and have the control to start and stop their coverage at their fingertips, similar to a parking app, while enjoying peace of mind by the hour on their getaways! The idea of shooting an advertisement within another advertisement was refreshing as we were able to keep it light-hearted and humourous with the use of ‘bloopers’ - to convey the benefits of FlexiTravel Hourly Insurance and common mishaps that may happen on a short trip, such as food poisoning, robbery and shortening of trips.”

Janson Choo, executive creative director, BBH Singapore, added: “This is a true product innovation and one that doesn’t need complicated jargon or construct to advertise. So we decided to have some fun and had Fiona to actually experience the product and sell it as is!”

Print assets accompanying the short films visualise key benefits of FlexiTravel Insurance lit up in neon, a play on the typical ‘Happy Hour’ signs found in bars around the world.