feltham prison visits car park

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Feltham Prison and Young Offender Institution

Feltham A is a young offender institution (YOI) for boys aged 15 to 18 and Feltham B is a Category C prison and YOI in London for men aged over 18.

Applies to England and Wales

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Book and plan your visit to Feltham

To visit someone in Feltham A or B you must:

• be on that person’s visitor list
• book your visit 2 weeks in advance
• have the required ID with you when you go

Contact Feltham if you have any questions about visiting.

At least one visitor must be 18 or older at every visit.

There is a limit to the number of visits someone can have depending on their circumstances. You can check this with Feltham.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit , including:

• travel to Feltham
• somewhere to stay overnight

How to book family and friends visits

All visit bookings are arranged by the young person or adult prisoner. They submit their application to the visit department who in turn contacts the person visiting and arranges the booking.

You cannot book your visit by telephone or online.

If you need to cancel or amend a visit, call the visits enquiry line on 020 8844 5400 from Monday to Sunday 8:30am to 11:30am and 1:30pm to 4:30pm. Find out about call charges

Visiting times for Feltham A (15 to 18 year olds):

• Monday from 2pm to 3pm and 3:30pm to 4:30pm
• Wednesday from 2pm to 3pm and 3:30pm to 4:30pm
• Saturday from 9am to 10am and 10:30am to 11:30am

Visiting times for Feltham B (over 18 year olds):

• Saturday from 9am to 10am, 10:30am to 11:30am, 2pm to 3pm and 3:30pm to 4:30pm
• Sunday from 2pm to 4:30pm (men on E-level only)

Telephone number: 020 8844 5400

E-mail: [email protected]

How to book legal and professional visits

Legal visits can be booked by calling 0208 844 5564 or emailing: [email protected]

All bookings should be made 2 days in advance.

Legal video link opening hours: Monday to Thursday 8am to 12pm and 1:30pm to 5pm. Friday 8am to 11:15am, closed Friday afternoon.

To book email: [email protected] or call direct 0208 844 5497.

Getting to Feltham

Find Feltham on a map.

The closest railway station is Feltham.

To plan your journey by public transport:

• use Transport for London journey planner
• use National Rail Enquiries

Feltham has limited parking for visitors, including space for Blue Badge holders.

Entering Feltham

All visitors, aged 16 or older must prove their identity before entering. Read the list of acceptable forms of ID when visiting Feltham .

All visitors are given a pat-down search, including children. You may also be sniffed by security dogs.

Dress code must be adhered to as part of visiting rules. You may be turned away if you are deemed to be inappropriately dressed. Wearing items like vests, ripped jeans, mini skirts, short shorts, hoodies and hooded jackets are not allowed.

Guidelines are as follows:

• modest dress
• no work clothes (including uniforms and trousers with multiple pockets)
• no sports shirts or football shirts
• no jumpers or shirts with hoods
• no mobile phones
• no offensive logos
• no sunglasses or headscarves unless worn for religious reasons
• no ripped jeans
• no vest tops
• no short skirts or dresses, they must be knee length

There are strict controls on what you can take into Feltham. You have to leave most of the things you have with you in a locker in the visitors centre or in your car. This includes pushchairs and car seats.

Refreshments are available to purchase in the visits hall.

An officer will tell you the rules at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Call the booking line if you have any questions about visiting.

Visiting facilities

Feltham has a visitors’ centre run by PACT . Visitors are offered a warm welcome, information and support. You can use the children’s play area and buy refreshments during your visit.

The visiting centre also has lockers for storing personal property during your visit. They take £1 coins.

Contact the visitors centre if you have any questions about visiting.

Family days

Family days run once a month at both Feltham A (young people) and Feltham B (adults).

Keep in touch with someone at Feltham

You may not be able to speak with someone at Feltham during their first few days. This is because it can take time to approve who they can be in touch with.

Secure video calls

To have a secure video call with someone in Feltham you need to:

• download the Prison Video app
• create an account
• register all visitors
• add the person in custody to your contact list.

How to book a secure video call

Secure video calling is available at this prison and young offender institution. To use this service, you need to download the Prison Video app, create an account, register all visitors and add the person you wish to call to your contact list.

Read more about how it works.

Phone calls

Young people and adult prisoners in Feltham have phones in their cells. They can make calls in the early evenings and during free periods.

Every new arrival on Feltham A is given £4 credit for telephone calls when they first arrive. (This does not apply to young people transferred in from other establishments or anyone that transfers into Feltham B).

Prisoners in Feltham can call anyone on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service .

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Feltham using the Email a Prisoner service .

You might also be able to attach photos and receive replies, depending on the rules at Feltham.

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Feltham .

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison .

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption , for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels (property)

Prisoners in Feltham have a list of approved items that can be sent in by family and friends. They must first apply for permission to receive items. Feltham then send the friend or family member a label to fix to their parcel. Parcels are only accepted via post with the list provided by the establishment.

A young person or adult prisoner can also request for property to be sent to them by a friend or family member through selected companies, and can make an application to do this. We do not accept parcels at the visitors centre.

Friends and families of young people and prisoners at Feltham can send books directly to their loved ones, or order them from approved retailers who source and send the books to the recipient.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F .

Contact Feltham if you have any questions.

Life at Feltham

Feltham is committed to providing a safe and educational environment where young people and adults can learn new skills in custody to help them on release.

Safer custody

Every person at Feltham has a right to feel safe. The staff at Feltham are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone at Feltham visit the Prisoners’ Families helpline website .

If you have concerns about the safety or wellbeing of a child or young person at Feltham you can call the Safer Custody line on 0800 528 0967.

All safeguarding processes are overseen by:

• Hounslow Safeguarding Children Board
• Hounslow Safeguarding Adults Board

Arrival and first night

When a young person first arrives at Feltham A (15 to 18 year olds), they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will spend their first night in the induction unit where they will be provided with a hot meal, shower and a pack of essential items including food and toiletries.

They will get to speak to someone who will explain the rules, check how they’re feeling and ask about any immediate health and wellbeing needs.

Each person who arrives at Feltham gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Young people and adult prisoners stay in separate sections. They do not mix in their accommodation or in education and activities.

These sections are known as Feltham A for 15 to 18 year olds and Feltham B for over 18 year olds.

Young people stay in one of 6 units with space for up to 30 people. All young people get their own room.

Adult prisoners stay in one of 9 units that each have space for up to 54 people. They might get their own cell or share with one other adult.

The units all have in-cell phones, showers, laundry facilities and a social area with table tennis tables and other games. Cells and rooms all include a sink and toilet.

Young people and adult prisoners’ behaviour is assessed regularly including how they’ve treated others and whether they’ve attended education.

With good behaviour, they can earn rewards and privileges including extra visits, family days, more access to the gym, film nights and breakfast club.

Young people and adult prisoners take part in sports and fitness, skills workshops and other activities in their free time. They can also spend time in the library.

Faith services

A large number of volunteers work with the chaplaincy at Feltham to give all young people and adult prisoners access to religious services and multi-faith rooms, whatever their faith.

The education service is open 5 days a week and is provided by two organisations called Prospects (Feltham A) and Novus (Feltham B).

Subjects include English, maths, IT, languages, barbering, catering and a range of other vocational qualifications.

Earning and spending money

Young people and adult prisoners in Feltham can earn money by doing work such as cleaning, catering, laundry, and kitchen duties.

They can spend their money on canteen items like sweets, chocolate, drinks, toiletries, stamps and stationery. They can also order items from catalogues available on their units which include things like CD players, radios and clothes.

Support for family and friends

Family services at Feltham are provided by PACT .

Concerns, problems and complaints

In an emergency.

Call 020 8844 5000 if you think someone in custody is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.

Problems and complaints

If you have any other problem contact Feltham. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service .

Inspection reports

HM Prison and Probation Service publishes action plans for Feltham in response to independent inspections.

Contact Feltham

Governor Feltham A: Natasha Wilson Governor Feltham B: Paul Crossey

Telephone: 020 8844 5000 Monday to Friday, 8am to 5pm Fax: 020 8844 5001 Find out about call charges

HMYOI Feltham Bedfont Road Feltham Middlesex TW13 4ND

Visitors centre

Telephone: 020 8844 5286 Monday, Tuesday, Wednesday, Thursday and Saturday, 8am to 5pm Friday and Sunday, 12:30pm to 5pm Find out about call charges

Email: [email protected]

Updates to this page

Added dress code guidance under 'Entering Feltham'

Updated Governor.

Updated visiting guidance based on 1 April COVID rule changes

Added link to new safer custody information under Security and safeguarding.

Updated visiting information: Reduced visit schedule and testing for visitors aged 12 and over.

Updated visiting information: Testing for visitors aged 12 and over.

Updated rules for sending in money and gifts.

Added link to information about testing for physical contact.

Security and Safeguarding section update.

New visiting times and booking information added.

Updated visiting information in line with coronavirus restrictions.

Updated visiting information in line with coronavirus restrictions

Updated visit info

Updated visiting information message

Updated visiting information in line with new local restriction tiers.

Updated visiting information in line with new national restrictions in England.

Updated visiting times

visiting times and visiting procedure changes during coronavirus.

Updated information to include confirmation of secure video calls being available at this prison.

added survey link

Prison visits update.

We have updated the visiting times. We have also provided more information on the process for sending gifts to residents.

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• The weekly online and monthly printed national newspaper for prisoners and detainees

Search articles and comments

Hmyoi feltham.

• Inside Time Reports
• 13th December 2014
• Closed young offender institution , Greater London , Prison Visit

Prison information

Address: HMYOI FELTHAM Bedfont Road, Feltham, Middlesex, TW13 4ND Switchboard: 020 8844 5400 Managed by: HMPPS Region:  Central Category:  YOI Link to:   https://www.gov.uk/guidance/feltham-yoi

Description

Feltham is a young offender institution (YOI) in London for boys and young men aged 15 to 21.

Visit Booking: On-line

Use this online service to book a social visit to a prisoner in England or Wales you need the:

• prisoner number
• prisoner’s date of birth
• dates of birth for all visitors coming with you

The prisoner must add you to their visitor list before you can book a visit.

You’ll get an email confirming your visit. It takes 1 to 3 days.

ID: Every visit

Children’s Visits:

Acceptable forms of ID

Search reports

IMB Reports

Prison Inspectorates Reports

Probation Service Reports

Prisons and Probations Ombudsman

Search the InsideTime library

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If you have any information that you would like to be included or see anything that needs updating, contact Gary Bultitude at  [email protected]

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HMP HUMBER (WOLDS)

One thought on “ hmyoi feltham ”.

I thought visitors ‘who had an expired passport could still use it as I.D as you have said on you’re website along with a birth Certificate . You are making people & prisoners upset about this we come along way to see our loved ones & we are getting turned away the inmate is looking to see there loved ones & you are breaking them . What is this is all about??? Please reply back to me Thank You .

Editorial Comment. Thank you for your comment. Out of date passports can be used for ID as long as you still look like the person in the passport photograph. This is contained within PSI 2011-020 which states – “passport, including foreign passports, and time expired passports where the photograph is still recognisable”. There have been various changes to PSIs concerned with visiting but this rule still applies. The Offenders Families Helpline have a lot of useful information concerning visiting prisoners – http://www.offendersfamilieshelpline.org/index.php/visits/

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General Details, HMP & YOI Feltham

The original Feltham was built in 1854 as an industrial school and was taken over in 1910 by the Prison Commissioners as their second Borstal institution. The existing buildings opened as a remand centre in March 1988. The current HM Prison and Young Offender Institution Feltham was formed by the amalgamation of Ashford Remand Centre and Feltham Borstal in 1990/91. The establishment is split into Feltham A, which holds young people (aged 15-18), and Feltham B, which holds young adults (aged 18-21).

Accommodation  

Feltham A, 

There are 9 units for young people.  Each unit holds 20-30. Almost all the cells are single occupation. All cells have integral sanitation and television.

• Alpine: Enhanced support unit (ESU)
• Bittern: Currently closed for installation of shower pods
• Curlew: Induction and reverse cohort unit (RCU)
• Dunlin: Platinum community
• Eagle: Normal location
• Falcon: Reintegration unit
• Heron: Normal location
• Jay: Normal location
• Grebe: Closed

There are 10 units for young adults, including Kingfisher as the first night and induction unit.  All rooms have integral sanitation and TV.

• Kingfisher – induction unit, 53 beds
• Lapwing – normal location, 55 beds
• Mallard – closed for refurbishment
• Nightingale – closed for refurbishment
• Osprey – normal location, 55 beds
• Partridge – normal location, 55 beds
• Quail – normal location, 55 beds
• Raven – normal location, 55 beds
• Swallow – normal location, 55 beds
• Teal – normal location, 55 beds
• Ibis – segregation unit

Return to Feltham

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Inside Feltham: Why London's Young Offender Institution is one of the scariest prisons in Britain

A recent report painted a shocking picture of abuse and violence at the prison. archie bland meets ex-inmates, and people who have lost relatives there, article bookmarked.

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In 1991, a 15-year-old boy from Great Yarmouth was sent to Feltham Prison in West London, about 200 miles from his home, for 188 days. His name was Jeffrey Horler. Jeffrey’s mother could not afford the trip to visit him, and while he was there, alone, he was told that his grandmother had died. A prison officer found him sobbing in his cell, where he was confined for as much as 21 hours a day. Social services denied him permission to go to the funeral. Shortly afterwards, he was found dead, hanged from his barred window. He had been sent to Feltham for setting fire to a shed.

In a House of Lords debate the following year, Jeffrey Horler’s suicide was raised. “That was the way we treated a child of 15 in Britain in 1991,” said Lord Harris of Greenwich. “We are in the position of discussing the third critical report on Feltham published within a period of three and a half years. I hope we shall not have to wait for a fourth report before these criticisms are addressed.”

About a month ago, nearly 22 years after Jeffrey Horler’s death, Jake Davis sat in a café in Islington, remembering his own experience of Feltham. Davis, who is 20 years old, achieved a certain notoriety when he was sentenced for hacking as part of the Lulzsec group in May. He had been in Feltham – which is split into units A and B, for children and young adults respectively – for only 38 days, but the experience had had a profound impact on him. He remembered one teenager who hadn’t been given a job, and wasn’t in education, and was consequently sometimes out of his cell for an hour or even less each day.

The young man, who had cuts all the way up his arms, approached the prison officers in the exercise yard. I’m sick of my cell, he said. I need to get out. I need a cleaning job. “They said, you can’t have a cleaning job,” said Davis, who had been told that he had committed a ‘gangster’ crime and given one of the coveted jobs himself within a few days of his arrival. “They said, this guy can murder people, that guy can hack computers. What do you do? You rob old ladies. You can’t have a job.”

Davis says he told the guards that it would, indeed, be useful to have an additional cleaner, but it made no difference. That night, after lock-up, as most of the other inmates sat watching Big Brother, he heard six or seven guards rushing into a cell. Prisoners – some laughing, some banging on their doors – started shouting out a roll call, and one by one, they responded to their names. But one prisoner didn’t respond, the one with the cuts up his arms, the one who didn’t get the job. He had tried to hang himself.

Suicides in custody are rare at Feltham. Still, it is a measure of the prison’s limited improvement that this is the marker of change: at least, this time, the boy survived. Lord Harris’ hope for a rapid transformation has not been realised. Some 13 reports have been published since Jeffrey Horler’s death, and to read them is to immerse yourself in a record of despair. “This report… is, without doubt, the most disturbing I have had to make during my three years as Chief Inspector of Prisons,” wrote Sir David Ramsbotham in 1998. “I ask the staff… implicated by these remarks whether they would be happy for their sons, or the sons of any of their friends, to be on the receiving end of the treatment and conditions described in the report which are unacceptable in a civilized country.”

Three years later, in his last report before he retired, Ramsbotham found that not much had changed. “I find it distressing,” he wrote, “that all I can do is, yet again, report that the problems which I have so often and so consistently drawn attention to over the past five years remain as bad as, if not worse than, they ever did… For how much longer can ministers allow Feltham B to remain a consistently failing establishment and when is something going to be done about it?”

Since then, the reports have improved a little – even if each seems to look forward to the crystallisation of the institution's promise of functionality by the time of the next visit. Last month, though, the present chief inspector of prisons, Nick Hardwick, wrote what the Howard League for Penal Reform called the worst dispatch from any such institution in more than a decade. “There is no concealing the fact that this report is one of the most concerning we have published recently,” Hardwick wrote. He painted a picture of aimlessness, and hopelessness, and endemic gang violence. If you were a parent with a child locked up there, he told this newspaper, “you would be right to be terrified”.

So what is it about Feltham? And do the past and present of this one troubled institution have anything to tell us about the way we handle young offenders across the board? A couple of weeks after the report was published, Nick Hardwick, a man with the rumpled appearance of the persistently idealistic public servant, pondered these questions in his similarly dishevelled office. “I don’t think this is just a Feltham problem,” he said. “It’s a wider problem. We need to get our heads around what we are going to do with these very damaged boys, because simply punishing them, well, it doesn’t work. It absolutely doesn’t work.”

As a visitor, according to Hardwick, the strangest moment at Feltham is when you walk into the under 18’s section for the first time. “When you see them all together, the striking thing is how young they look,” he said. “And I think it’s important that you never forget it. They are children.”

When the buildings that would become the present-day Feltham first opened in the 1980s, the hopes for their effects were rather brighter. There had been a Borstal on the site since 1910, but the modern incarnation was intended as part of a bright new era in prison design, based on a model plucked from California that was supposed to keep inmates under control in a more humane way. The idea – the ‘New Generation’ of prison design, as it was known – was to keep inmates in relatively small groups so that they might be more naturally and continuously supervised without the need for the alienating patrols common to more traditional blocks. At Feltham, this was realized in two groups of nine housing units, each triangular, with cells along two sides and large windows on the third, overlooking the communal space. These units were linked by a central ‘street’ running through trees and lawns.

“It was the first to adopt this American model,” says Allan Brodie, senior investigator at English Heritage and author of ‘English Prisons: an Architectural History’. “It’s an attempt to give it a university campus feel. The units aren’t homely, but they do feel reasonably small-scale. They feel closer to the domestic. The actual interior spaces are quite nice and light, intimate and small-scale.” Another model, Brodie writes in his book, is a layout and atmosphere ‘reminiscent of the village’. That physical impression chimes with Jake Davis’ sense of the place. “The views are amazing,” he says. “I expected a concrete yard, but there are trees everywhere.”

In general, though, the leafiness gets lost in Feltham’s reputation, which is not that of a village, or a campus, or a home. Frances Crook, chief executive of the Howard League for penal reform, is withering about the concept. “Letting in the sunshine and air? It’s great in California, not so good in Hounslow,” she scoffs. “They had to cover the sides of the walkways, so it’s much more claustrophobic. And it’s like a tower block, in the way that tower blocks get shabby very quickly.”

I wandered around outside recently with the local Labour MP, Seema Malhotra, who has visited before as part of the Justice Select Committee. (My own repeated requests for a tour were turned down flat.) In an unpleasant irony that must play on the minds of some inmates, the prison is right next to Heathrow airport, that symbol of escape and freedom; as we peered at the nests of barbed wire that fence the perimeter, jumbo jets roared above us, shrinking to dots in a perfect summer sky. “Some of the living areas had a bit of a sense of community,” Malhotra says. “But as you go through the corridors, it’s dark and cramped and very bleak.”

Daniel, another recent inmate who had served in other prisons, hated the small units that are supposed to make it more manageable. (His name has been changed.) “Another establishment I was in,” he remembers, “you’d be flowing freely with other prisoners going from place to place, from your unit to education to the gym. Feltham, you’re always indoors. Even the walkways have roofs and bars. You feel claustrophobic, constricted. It has to have an effect on your psyche. It has to make you act up.”

If the soothing effects of the trees – and the peacocks that once, surreally, stalked the grounds; the units are all named for birds – ever did have an effect, it quickly dissipated. Between the opening of the prison in its current form and the turn of the millennium, the diagnosis of life at Feltham was nearly always gloomy. And then, in 2000, the tragedy struck that seemed to many to be the most shameful and unanswerable critique of our treatment of young offenders, the one that should have changed the prison – and the system – for good.

On March 21 that year, Martin Narey, who was then Director General of the prison service, got to his desk just before 7am. The phone was ringing when he got there. The call was from Feltham. Zahid Mubarek, who was 19, was serving a three month sentence for stealing razor blades and ‘interfering’ with a car. He had gone to bed the night before expecting to be released when he got up. Instead, at 3.35am, an alarm sounded in the guards’ office. It had been sounded by Zahid’s cellmate, Robert Stewart, who had just bludgeoned him unconscious with a table-leg.

Stewart, a racist psychopath who was awaiting trial for harassment, was fast asleep within half an hour. Zahid was on his way to Charing Cross Hospital, where he died a little later. Before he passed away, Narey sat with his parents at his bedside. A few days later, Narey sat with the prison’s governor, Niall Clifford, as he wept at his desk, and soon after relieved him of his duties. Extraordinarily, in that year alone, Feltham would have five governors.

Later, after an exhaustive inquiry, evidence would emerge that showed that prison officers could have known that Stewart was a dangerous racist, and that the two men had been put in the same cell because of severe overcrowding. There were even claims – fiercely denied – that the two had been put together deliberately, as part of ‘gladiator games’ for the amusement of officers. In total, 189 failings that led to Zahid’s murder would be identified. And 88 recommendations would be made for avoiding such a horror in the future.

“It was a catastrophe,” says Narey, who offered his resignation over the killing. “It captured a little bit of what sort of a place Feltham was.” Narey, now Sir Martin, who went on to run Barnardo’s and was widely respected for his work in prisons, pauses. “Seven years. Do you know, 594 people killed themselves on my watch. 19 of them were children. And nobody gave a toss.”

Some thirteen years later, Mubarek Amin, Zahid’s father, still finds his son’s death difficult to talk about, but he is angry enough to try. I meet him and Zahid’s uncle Imtiaz in a café in Walthamstow, Zahid’s neighbourhood, where the family still live. “The thoughts are still there,” Mubarek says, staring at his knees. “There’s not a day that goes by that I don’t think about Zahid. What he went through. Why he was put away.”

It is, perhaps, particularly difficult to find peace because, in the family’s view, the lessons of Zahid’s death have not been learned. “There are still a lot of answers that we need,” Mubarek says. “And then you see this report. I just don’t think anyone in there is taking their job seriously. I don’t think it’s improving.”

Imtiaz runs the Zahid Mubarek Trust, a charity that devotes itself to making such tragedies less likely in future. As a result, he says, he “virtually lives at Feltham now”. Of the 88 recommendations made by the inquiry into Zahid’s death, 77 are said to have been met. And the public attention that Zahid Mubarek’s death brought did improve things at Feltham, if the reports are correct. But Imtiaz is deeply sceptical about that figure. “Put it this way,” Imtiaz says, “if the authorities successfully implemented 77 of the recommendations they would deserve an award. Because it would be the first time it had been done. If they had successfully implemented 77 the prison would be having no problems at all.”

Zahid Mubarek’s death is just one of the reasons that Feltham retains a reputation as the most fearsome institution for young people in the prisons estate. Jake Davis, when he was sent there, was filled with a sense of foreboding. ‘I’d heard about big, tough guys literally jumping out of the dock because they didn’t want to go,” he remembers. Davis, a slight computer hacker from the Shetland Islands, is not a big, tough guy. “So I was quite scared.”

Daniel was sent to Feltham after breaking the terms of his parole. He was there for seven months. He won’t reveal the crime for which he was originally sentenced, but he says that he had ‘anger issues’. All the same, he was also nervous upon arrival. “You hear a lot of things about Feltham in other prisons,” he says. “From the first day I was on my guard.”

In practice, though, maybe the most oppressive things about Feltham are the same things that are oppressive about any sort of captivity: the boredom, and isolation, and pettiness. The undisputed best way to get through a sentence is to stay occupied – to get a coveted job on the wing, no matter how boring, or to get into education, and to make the days vanish with business. But without a job, the inactivity can be unbearable. According to the recent report, some 43 per cent of adult inmates are unemployed. And that means more time in the cell.

It’s hard to be precise about this. Although inspections are unannounced, the prison does get half an hour’s notice of the visitors’ arrival; once they are there, it may not be running exactly as it does in normal circumstances. “Even when a governor comes on the unit it all changes,” says Daniel. “When the inspectors were coming you’d suddenly be told to get up and clean the servery until it’s spotless by someone who never cared the rest of the time. And the staff are hilariously well-behaved.”

But even the inspection report noted serious problems. While inmates in the children’s section get an average of six hours out of cell a day, on the adult side the restrictions are far worse. Unemployed prisoners are locked up for more than 22 hours a day. And the supposed minimum of an hour a day ‘association’ (plus half an hour’s exercise) is often unduly optimistic: these periods of relief are routinely curtailed or cancelled. Prisoners on the ‘basic’ regime, who have lost the privileges associated with good behaviour, can be locked in one small room for 23 hours and 40 minutes every day. On Jake’s wing of 48 young men about 10 were on ‘basic’.

The worst aspect of this, says Daniel, is the arbitrary nature of the shifts in the routine. Day by day, officers can change the rules without oversight from governors, and often do so for reasons that will understandably seem inadequate to inmates – or for no reason at all. For instance, high rates of absence among the staff mean that sometimes there are too few officers to oversee the release of every prisoner, meaning some are kept in their cells without cause. Or an expected half hour of exercise outdoors will be cut short because officers don’t want to be out in the rain.

“When you take away someone’s liberty and you force them to live the way that you’re saying, you have to keep up that structure,” Daniel says. “If you tell someone ‘you’re not getting out of your cell for the next four days’ they’ll be pissed off but they’ll deal with it. But what happens is you tell a kid there’s going to be association, and of course there are enough staff, and then half an hour later two people haven’t turned up – so it’s no association today. If you do that four times in a row, there’s going to be trouble.”

The effects of this regime can be peculiar. Davis lost his cleaning job at one point for mopping perilously close to a computer, which he was barred from accessing as part of his sentence, and hence found himself on a more restrictive schedule. “If you have a couple of 23 and a half hour days in a row,” he says, “I found that you actually don’t want to go out of your cell. You just want to shut the curtain and pretend. To find some way of imagining you’re not there. It doesn’t work. And if you don’t have a cellmate, it’s just mind-numbing.” He found that his hearing became much more acute than normal. “You hear every time the keys are jingling. You start being able to tell what’s going on just by the noises outside.”

In the circumstances, it is perhaps unsurprising that aspects of the routine that might seem utterly inconsequential can take on outsize consequences. Just about everyone I spoke to agreed on the outsized impact of one narrow point: mealtimes. “The food, man!” said Daniel, rolling his eyes extravagantly. He described the same pattern as the official report, whereby prisoners get their lunch at 11, their dinner at 4, and a breakfast pack for the next morning at the same time, which is invariably eaten right away, leaving an 18 hour pause without food. Teenage boys, as Nick Hardwick points out, are always hungry. “They clear the fridge, don’t they?” he asks. “You’re growing, and you’re active, you want to eat. It’s ridiculous. It’s a long time for a lad that age to go without. And so they get cross.”

It has been suggested by some guards, and by the inspection report, that violence is sometimes pre-arranged. Hardwick cites a disturbing example of an incident caught on CCTV in which two boys started a diversionary fight so that a mob could attack someone else without interruption. Andy Darken, who spent 13 years as a prison officer at Feltham until 2001 and who recently finished a second, year-long stint, says that London’s so-called ‘post code’ gang culture was largely responsible. “I came back to a place that looked the same but was totally different,” he said. “The gang thing was quite a shock. I would be able to tell a situation was brewing, but I would tell what gang the different prisoners would belong to.” Once, Darken says, he was talking peacefully with a prisoner when another walked behind him, and the two suddenly launched at each other. “How do you know they’re in the wrong gangs?” he says helplessly. “How do you deal with that?”

But there is a persuasive case that the more routine problems are borne of the unreleased energy of teenagers who have a problem with discipline. “Maybe one or two times while I was in there you could tell something might kick off,” says Daniel. “But it’s flare-ups, always flare-ups. People get out of their cells and they’re angry.” According to the Howard League’s Frances Crook: “They’re cooped up all day with nothing to do, and that’s why there’s this feeling of danger. They have all this pent up testosterone and energy and they take it out on each other.”

Darken says that moves towards a less draconian regime than once ruled Feltham has brought with it problems with discipline. Nick Hardwick’s report criticized a use of batons that was significantly more commonplace than in other prisons; but, according to Darken, there is no other option today. “You expect prisoners to be impulsive, but back then you’d get involved and they’d say ‘all right, gov’, and calm down. And now they don’t. They don’t hold back, they keep going until they’re really forced to stop. You used to have an acceptance of authority, and you don’t any more. You feel outnumbered every day. That’s why it’s tough, that’s why there's high levels of sickness.”

Has Darken ever lost control? He remembers one incident in particular, when a prisoner in a classroom started a fight. “I got dragged all over the room,” he says. I was being draped over desk and chairs, there were papers everywhere. I can’t remember that ever happening before. It’s a tinderbox.” There are now an average of seven assaults on staff a month. In the past, Darken says, attacks on female officers would be taboo. Now the gender of the member of staff makes no difference. One female officer was recently punched and had her nose broken; as she lay on the floor her assailant started to kick her in the head. With no other guards in range, if another prisoner hadn’t intervened to stop the attack, says Darken, she could have been killed.

Daniel and Jake, perhaps unsurprisingly, sees things differently. They paint a picture of an institution in which the deliberately provocative behaviour of the officers towards those they have taken against has extreme consequences. Daniel remembers one incident in particular with an officer who was a former military man. “He just didn’t like this kid,” he says. “He wanted to leave his cell to empty his bin, but the officer said he couldn’t... The boy was like: I’m right by the bin. This is pathetic. So he emptied it. The staff member grabbed his arm, and the kid was like, don’t grab my arm, so he ripped it away.” In the ensuing scuffle, the inmate sustained a broken hand. According to Daniel, the other staff members present all reported that the inmate had lunged at the officer.

To many outside judges, the attitude and training of prison officers has been a historic problem – across the prison estate, but particularly at Feltham. Time and again inspection reports drew the same conclusion; the Prison Officers Association has often been characterized as deeply obstructive to good practice and resentful of any attempts to dilute its authority, a process that has taken many years. “The POA were just militant,” Lord Ramsbotham, who wrote those damning reports when Feltham was at its nadir, told me. “The chairman at the time boasted about destroying governors, and it had to stop.”

The chairman in question was, in fact, Andy Darken, and shortly after Zahid Mubarek’s death, he was moved out of the prison against his will by Martin Narey as “a barrier to progress”. Even 13 years on, there is anger in Narey’s voice as he talks about him. “Unions are entitled to protect their members, that’s their purpose,” he says. “But the POA resisted any balance in terms of making things better for the young people there.”

There’s no love lost on the other side, either. Darken says that Narey’s decision – later challenged in court - was “entirely wrong”, a reaction to his complaints about bad practice that showed governors up as incompetent. “They don’t like negative publicity, that’s what concerns them,” he says. “It was about them taking on the strength of the POA.“

It is, of course, almost impossible to know the truth about the typical prison officer’s attitude to his charges: anyone who can give you an account of the uncensored dynamic has an agenda. It is certainly true that there are many good officers, as Daniel and Jake both acknowledge. Jake speaks with particular fondness of one woman who left his cell door open so that they might discuss the Edward Snowden affair, and later invited him to a wedding. Nick Hardwick’s report also notes the work of some positive, caring members of staff.

But overall, the report is damning. More than a third of prisoners say they have been threatened by staff, which, whether a reliable figure or not, compares to a national average of 25 per cent. Hardwick and his colleagues saw staff behaving in a way that was “at best distant and at worst dismissive”. This is nothing new. When he was in charge, Sir Martin Narey says, he tried to reinvent the staff. “I brought in a five GCSE minimum, stopped taking ex-squaddies – we poured the people in,” he says. “These bright young people who we want to change the culture. But you’d visit 10 weeks later and you’d find the culture had just absorbed them.”

And, when Zahid Mubarek died, Sir Martin admitted that the Prison Service was institutionally racist. “I used to get searched a little bit more than the white folks,” remembers Zahid’s father. “The way they looked at you, it was like you weren’t wanted there. And Zahid was always being watched.”

There is evidence that some progress has been made, but Daniel, who is black, says that he has seen racism on the part of officers today – not explicit, perhaps, but a consistent tendency to single out ethnic minority prisoners, Asians in particular, for bad treatment. Andy Darken scoffs at this idea. “You see it between prisoners,” he says. (Indeed, foreign prisoners told Hardwick’s report that they were particularly afraid of attack by their fellow inmates.) “But I’ve never seen an officer take action against a prisoner because of his ethnicity. Normally it’s where people have not thought about what they’ve said. A racist joke, calling someone ‘coloured’. In the prison setting, there’s a high majority of ethnic minority prisoners. Almost anything that happens with them where I take firm action is [claimed to be] because of their ethnicity, ‘innit’. No, it’s because you’ve broken the rules.”

The Ministry of Justice would not grant an interview with any official for this piece, or answer specific questions about the issues it raises. It did issue a statement on behalf of governor Glenn Knight, saying that he and his colleagues were ‘working hard to reduce the level of violent incidents’ and ‘implementing a thorough action plan to address each of the recommendations made by the Chief Inspector.’

Glenn Knight is well-regarded. But many of his predecessors at Feltham have been, too; many have been defeated. And if there is a comprehensive answer to the prison’s problems, or those of the system that created them, it is unlikely to be enacted any time soon. The prospects, already limited by the punitive tone of the public debate on the subject, are further reduced by the fact that cuts mean reductions in resources are more likely than improvements. That may mean more hours locked up, and fewer useful activities, and less food. With all that in mind, it is hard to be optimistic that the next report will hail a successful revolution. Any reduction in violence is a laudable goal, and if that is achieved, it will be a meaningful improvement.

Nearly everyone I spoke to shared Sir Martin Narey’s view: Feltham’s problems are now ‘in the walls’ of the place. Perhaps that building, that institution, will never be able to escape its past. “A clean start really makes a difference,” he says. “When you open somewhere, you can move a lot of experienced staff from other establishments. You can reinvent a culture.”

But that’s unlikely. Whatever becomes of Feltham, Daniel and Jake do not intend to return. Both exceptionally smart, they seem like highly plausible candidates to escape the pull of reoffending that affects such a high proportion of inmates. Jake, certainly an anomaly within Feltham when he went in, is involved in a number of projects in the arts; Daniel, who says he was helped enormously by his involvement in a Howard League project called U R BOSS, has big plans, with an application to a prestigious university course on the cards after he has completed an access course.

Despite their confidence in the future, both remember their release as a moment of some trepidation. “The gate opens, and it shuts behind you, and you’re in the car park, and that’s it,” says Davis. “You are completely free. But god, I felt kind of isolated.” Not a natural respecter of authority, he recalls, with some bemusement, calling the bus driver ‘sir’.

Daniel, for his part, felt “anxious - liberated, but anxious. You feel every single minute drag as you come closer and closer to the point that you’re never going to have to see the same faces again, deal with the staff, with the intensity, and then you’re free.” He didn’t know where he was going, and he had never taken the train home alone before. “I can see how hard it would be if you didn’t know what you were doing when you got out,” he says.

On the last day, the officers were kind to both of them. To Daniel, though, it’s another moment that sticks out. “It’s those little niggling comments,” he said. He shook his head and laughed. “When I left, one guy said: ‘we’ll keep your bed warm for you.’ But I’m not going back.”

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HMPYOI Feltham

HMPYOI Feltham Is a young offences institution and Cat C prison located in south-west of Feltham in the London Borough of Hounslow, in west London, England

Healthcare spans two separate parts of the prison: Feltham A – which is young offenders and Feltham B – Cat C offenders up to age of 30. We are experts in providing healthcare services in prison for young people, and have bespoke healthcare provision for this vulnerable population.

Services we provide

• primary care (including nurse-led clinics, pharmaceutical services, GPs and specialist practitioners)
• mental health and substance misuse services, which includes wellbeing practitioners that provide group sessions 
• 1:1 care, psychiatry, psychosocial support and education.

We have a range of therapies which includes a speech and language therapist to assess and provide treatment for those with intellectual disability and delayed development, as well as occupational therapy to support daily living. There is a range of services on offer to maintain a high level of care, to enhance rehabilitation and promote life skills for release.

Key contacts

• Prison Governor : Emily Martin
• CNWL Consultant : Dr Ben Lucas and Zubair Choudhry
• CNWL Head of Healthcare : Jamie Cunnigham

Other Provider Organisations

Subcontractors:.

General Medical Practitioner (GP) Services - Vaneesh’s Medicare Ltd

Where to find us

Address and contact details

Bedfont Rd Feltham TW13 4NP

Telephone: 020 8844 5000

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London Heathrow airport consists of five terminals 1-5, all of which have a number of short and long stay car parks.

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If you are parking at Heathrow for just a few hours then you will need to park in a short stay car park. Heathrow Short Stay Parking can be found next to each of the terminals and is recommended for stays of up to five hours.

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HMP Feltham: An Overview

HMP Feltham is a prominent institution in Feltham, London, dedicated to the detention and rehabilitation of young offenders and adult male prisoners. This complex comprises two primary sections: Feltham A, which houses young offenders aged 15-18, and Feltham B, which caters to adult males aged 18-30.

History of HMP Feltham

HMP Feltham has a rich history dating back to 1854, initially serving as an industrial school before being transformed into a borstal in 1910. The current structure was established in 1990/91 through the amalgamation of Ashford Remand Centre and Feltham Borstal. Over the years, it has undergone significant changes to adapt to modern correctional needs​​​​.

Latest News About HMP Feltham

Recent reports highlight ongoing efforts to improve conditions at HMP Feltham. Initiatives include enhanced staff training and reduced inmate numbers to address safety and management issues. The institution has faced challenges, but steps are being taken to ensure a safer and more rehabilitative environment​​​​.

General Information

HMP Feltham is divided into two main sections: Feltham A and Feltham B. Feltham A is dedicated to young offenders and focuses on providing education, vocational training, and mental health support. Feltham B accommodates adult males and offers similar rehabilitative programs alongside regular prison services​​​​.

What Type of Prison is HMP Feltham?

HMP Feltham is classified as a Young Offender Institution and a Category C prison. Feltham A operates as a closed prison for young offenders, while Feltham B caters to adult males with a moderate security risk​​.

Capacity and Facilities

The capacity of HMP Feltham is approximately 1,100 inmates, with Feltham A housing around 180 young offenders and Feltham B accommodating about 920 adult males. The facilities include individual cells, educational programs, vocational training workshops, healthcare services, and sports activities to promote physical well-being​​​​.

Rehabilitation and Support Programs

HMP Feltham is committed to providing a rehabilitative environment. Programs include educational courses, vocational training, mental health support, substance abuse programs, and physical activities. These initiatives aim to equip inmates with the skills and knowledge needed for successful reintegration into society​​​​.

Location of HMP Feltham

HMP Feltham is located on Bedfont Road, Feltham, London, TW13 4NP. It is well-connected by public transport, with Feltham railway station offering direct links to London Waterloo and Reading. Visitors are advised to check parking availability in advance due to limited spaces​​​​.

Visiting Information

Visits to HMP Feltham must be booked in advance and are subject to specific guidelines. Visiting times vary for Feltham A and B, with dedicated slots for young offenders and adult males. Detailed visiting information can be found on the institution’s official website​​.

Contact Information

For more information or to book a visit, contact HMP Feltham at:

• Address : Bedfont Rd, Feltham, London, TW13 4NP
• Telephone : 0208 844 5000
• Booking Visits : 0208 844 5400

FAQs About HMP Feltham

What is the capacity of HMP Feltham?

• HMP Feltham can accommodate approximately 1,100 inmates, with specific sections for young offenders and adult males.

What programs are available at HMP Feltham?

• The institution offers educational courses, vocational training, mental health support, substance abuse programs, and sports activities.

Where is HMP Feltham located?

• HMP Feltham is situated on Bedfont Road, Feltham, London, TW13 4NP.

How do I book a visit to HMP Feltham?

• Visits can be booked by calling 0208 844 5400. More information is available on the official website.

What type of prison is HMP Feltham?

• It is a Young Offender Institution and a Category C prison.

What is the history of HMP Feltham?

• Established in 1854, it has evolved from an industrial school to its current form through various transformations.

What are the visiting times for HMP Feltham?

• Visiting times vary; check the official website or contact the prison for detailed information.

How does HMP Feltham support rehabilitation?

• Through educational, vocational, and mental health programs, aimed at preparing inmates for reintegration into society.

What is the difference between Feltham A and B?

• Feltham A houses young offenders aged 15-18, while Feltham B caters to adult males aged 18-30.

What security level is HMP Feltham?

• It is classified as a Category C prison with specific provisions for young offenders.

Summary and Conclusion

HMP Feltham plays a crucial role in the UK’s correctional system, focusing on the rehabilitation of young offenders and adult males. With a rich history and comprehensive support programs, it aims to provide a safe and educational environment for its inmates. For further information, you can visit our other prison pages such as HMP Featherstone

URLs Used for Research

• GOV.UK – Feltham Prison
• CNWL – HMPYOI Feltham
• Prison Info – Feltham Prison
• HM Inspectorate of Prisons
• DoingTime – HMP & YOI Feltham
• Prison Advice – Feltham YOI

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• 1 bottle of mineral water

Wir begrüßen Sie als Gast sehr herzlich in unserem Hotel "Park Inn by Radisson Sheremetyevo Airport Moscow". Wir würden uns freuen, Sie in unserem komfortablen Haus begrüßen zu können. Lernen Sie ein weiteres Hotel der Kette "The Carlson Rezidor Hotel Group" gleich näher kennen - wir sind sicher: Als Gast werden Sie auch dieses Mal wieder voll auf Ihre Kosten kommen! Anreisende mit dem Auto können die hoteleigenen Parkplätze nutzen. Die Hotelgäste können die hauseigenen Garagenstellplätze benutzen. Zu den kostenlosen Zusatzleistungen unseres Hauses zählt eine Flasche Wasser. Unser Hotel ist im öffentlichen Bereich mit WLAN ausgestattet. Zuhause sein bei uns Unser kompetentes Personal steht rund um die Uhr zur Verfügung. In die oberen Etagen des Hotels gelangen Sie bequem mit dem Fahrstuhl. In der gemütlich ausgestatteten Hotellobby werden Sie von unserem Team empfangen. Im hoteleigenen Restaurant können Sie als Gast den Abend verbringen. Please be informed that we have reconstruction works at the main entrance of the hotel. We do apologize for inconvenience. Rezeptionszeiten: Jeden Tag: von 00:00 bis 00:00 Uhr

Hotel built in: 1980, Last complete renovation: 2011, Number of floors: 6, Children-friendly hotel, Trade fair/Conference hotel, Number of rooms: 258, Number of singlerooms: 108, Number of double rooms: 150, Number of rooms with internal connecting door: 12, Number of suites/appartments: 9, WiFi with internet access in rooms, WiFi with internet access in lobby, Free internet in room,

Reception open During the week Not occupied Reception manned at weekends Not occupied Check-In: 14:00 p.m. Check-Out: 12:00 p.m.

The following credit cards are accepted by PARK INN SHEREMETYEVO (Moscow) :

Service & facilities

• WiFi with internet access in lobby
• Marked disabled parking space
• Security guards
• Sprinkler system
• Video surveillance of hotel lobby

Room facilities

• Special facilities for the disabled (visually impaired/deaf)
• Easy access for wheelchairs
• Number of wheelchair-friendly rooms in accordance with DIN 18024, 18025:

In-house services

• Laundry service
• Secretarial services
• Business Center
• Pets permitted:
• Safety deposit boxes at reception

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PARK INN SHEREMETYEVO (Moscow): Location and distance

Center: 26.00 km - Moskau

Airport: 1.00 km - Sheremetyevo International Airport (SVO)

Train station: 23.00 km - Moscow - Belorussky Railway station

Frequently asked questions about PARK INN SHEREMETYEVO (Moscow)

• Diners Club
• American Express
• Japan Credit Bureau

Evaluations of PARK INN SHEREMETYEVO (Moscow)

corporate customer

9 Excellent

Positive very nice new room, directly to airport SVO. 5min to walk to terminal E, and shuttle to terminal D Room perfect, people very friendly. Negative breakfirst could be more reach ( no fish, little cheese)

group traveler up to 30 years

6.6 Satisfying

Positive Friendly personnel Negative Cover of the floor is overused

corporate customer up to 30 years

9.2 Excellent

Positive Free Shuttle service from airport to hotel Restaurant in the hotel is good and open all day and night long Proximity to Aeroexpress train to Moscow Negative Nothing of interest in the area

corporate customer between 40 and 50 years

6.8 Satisfying

Negative Poor information regarding airport shuttle and lack of organization for check-in and taxi ordering.

anonymous between 30 and 40 years

3.4 Appealing

Positive If you are smoker - you will get smoking room in any case. I ordered non-smoking room, but the hotel did not care about my whishes... Negative I arrived at 00-30 at night and when I have checked in and went to the room I recognized that someone already occupate this room...Girls on the reception could not explein me how could it be. So, I loose 1 hour to get new room and was not sure that somebo