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Travel credit

Understanding travel credit options.

We offer different types of travel credit: Trip Credit, Flight Credit, and Travel Vouchers. Each type of travel credit has its own terms and conditions, so be sure to read them carefully before redeeming your credit. Keep in mind, travel credits can only be used to book flights, and can’t be used to pay for extras like seats or bags.

Extended Trip Credit

For Trip Credit issued on or after April 2, 2024, AAdvantage ® members have 12 months to use their Trip Credit when canceling their trip on aa.com or the American app and their AAdvantage ® number is included in their reservation. Non-AAdvantage ® members have 6 months.

Types of travel credit

*Can’t be used for extras like seats or bags.

**For Trip Credit issued on or after April 2, 2024, AAdvantage® members have 12 months to use their Trip Credit when canceling their trip on aa.com or the American app and their AAdvantage® number is included in their reservation. Non-AAdvantage® members have 6 months.

***When booked on aa.com, Flight Credit can only be applied to flights within the U.S., Puerto Rico, and the U.S. Virgin Islands. (U.S. currency only)

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Book a trip with your Trip Credit

Find your trip to use your Flight Credit

• Contact Reservations

If you received a travel credit, you can use it to book your next trip. Here's how to find and redeem your Trip Credit and Flight Credit.

Trip Credit

If you're an AAdvantage ® member, most Trip Credits will appear in your AAdvantage ® account.

Log in to your account

Step 1: Find your Trip Credit email

• Look for an email from American Airlines with the subject line ‘Your Trip Credit.’
• Your Trip Credit number is a 13-digit number that begins with ‘00115.’

Keep in mind there are separate ticket numbers for add-ons like seats, upgrades, and bags.

Step 2: Book and add your Trip Credit

• Go to aa.com and book your new flight.
• On the payment screen, select ‘Trip Credit.’
• Follow the prompts to pay using your Trip Credit.
• You may use a credit card to pay any remaining balance.

Flight Credit

If you're an AAdvantage ® member and had your account number listed in your reservation before cancellation, you can log in to your account and view available Flight Credit in your AAdvantage ® account.

Step 1: Find your canceled trip or confirmation email

• You'll need your 6-character confirmation code and 13-digit ticket number.
• American tickets have a 13-digit number that begins with '001'.

Step 2: View your canceled trip

• Go to aa.com and choose ‘Manage trips / Check-in’
• Choose ‘View canceled trips’ and enter your trip details.
• You’ll find your Flight Credit details on the ‘Your trip’ page.

Step 3: Rebook and add Flight Credit

• Go to aa.com and find your new flight.
• On the payment screen, choose ‘Add Flight Credit.’
• Enter the ticket number from your canceled trip and apply the credit.

Book a trip with your Flight Credit

General rules

• Trip Credit is non-refundable, non-transferable, non-returnable, may not be redeemed for cash, check or credit (except where required by law) and has no implied warranties, including warranties of merchantability or fitness.
• Trip Credit is void if bought, sold or bartered, advertised for sale or used for commercial or promotional purposes.
• We won’t replace Trip Credit if lost or stolen. This may include inadvertent deletion, forwarding or access of the email containing your Trip Credit number. Please guard the Trip Credit number as you would cash.
• Except where prohibited by law, we reserve the right to refuse, void, cancel, reject or hold for review any Trip Credit mistakenly issued in an incorrect denomination or issued or obtained, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation abuse or in connection with any violation of these terms and conditions.

Expiration and validity

• Valid until 11:59 p.m. (CT) on the date listed on the Trip Credit, and we won't reissue it past the expiration date.
• We won't accept invalid or expired Trip Credit.
• We won’t accept Trip Credit with an invalid number or if we are unable to locate it within the American Airlines systems.
• To receive Trip Credit, your original ticket must be canceled before the departure of the first flight (or the ticket loses any remaining value and cannot be used for future travel).

Redemption and usage

• You may redeem Trip Credit on aa.com or by contacting Reservations. Trip Credit is not redeemable through any other channels, including airport ticket counters or travel agencies.
• When contacting Reservations, tell the agent you have Trip Credit and you want to use it to book your travel.
• Trip Credit is redeemable toward air travel on flights operated by American, American Eagle ® or flights marketed by American (designated with an AA*). You can’t use Trip Credit for payment of air travel on any other airline on aa.com.
• Contact Reservations to use Trip Credit for qualifying one world ® or other airline partner itineraries.
• Trip Credit is redeemable toward the base air fare and directly associated taxes, fees and charges collected as part of the fare calculation.
• You may not use Trip Credit for products and / or services sold separate from the fare price or for taxes, fees or charges in connection with AAdvantage ® award travel, American Airlines Vacations℠ or any other non-flight products and / or services sold by American.
• You may only use non-taxable Trip Credit for single-passenger reservations on aa.com.
• Contact Reservations to use Trip Credit for more than 9 passengers.
• The recipient of Trip Credit can use it to pay for travel for themselves or others.
• You may redeem up to 8 Trip Credits in a single transaction on aa.com or through Reservations.
• If the ticket price is greater than the value of the Trip Credit, you may pay the difference only with a credit card accepted by American.
• If the ticket price is less than the value of the Trip Credit, we’ll issue any remaining value on a new Trip Credit, delivered via email to the passenger ticketed on the Trip Credit redemption. You may choose to have the new Trip Credit email sent to your email address and then use the remaining value on a new reservation for yourself or someone else.
• You may not combine Trip Credit with the value of an existing ticket to pay for a new ticket.
• Flight Credit is non-refundable, non-transferable, non-returnable, may not be redeemed for cash, check or credit (except where required by law) and has no implied warranties, including warranties of merchantability or fitness.
• Flight Credit is void if bought, sold or bartered, advertised for sale or used for commercial or promotional purposes.
• We won’t replace Flight Credit if lost or stolen. This may include inadvertent deletion, forwarding or access of the email containing your Flight Credit number. Please guard the Flight Credit number as you would cash.
• Except where prohibited by law, we reserve the right to refuse, void, cancel, reject or hold for review any Flight Credit mistakenly issued in an incorrect denomination or issued or obtained, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation abuse or in connection with any violation of these terms and conditions.
• Flight Credit is valid for 1 year from the date the ticket was issued. We will not extend or reissue once it expires.
• If you don't show for your flight, your ticket will no longer be valid or eligible for any credit.
• We won't accept invalid or expired Flight Credit.
• You may redeem Flight Credit on aa.com, in person at the airport or by contacting Reservations.
• When contacting Reservations, tell the agent you have Flight Credit and you want to use it to book your travel.
• The recipient of Flight Credit can use it to pay for travel for themselves only.
• Flight Credit is redeemable toward air travel on flights marketed and operated by American, by American Eagle ® carriers or on flights marketed and sold by American but operated by one of American’s codeshare or one world ® partners (i.e. flights designated with an AA*).
• Flight Credit is redeemable toward initial booking, the base air fare and directly associated taxes, fees and charges collected as part of the fare calculation.
• You may only redeem 1 Flight Credit for single-passenger trips on aa.com or through Reservations. In order to redeem up to 2 Flight Credits in a single transaction, you must contact Reservations.
• If the ticket price is greater than the value of the Flight Credit, you may pay the difference only with a credit card accepted by American.
• If the ticket price is less than the value of the Flight Credit, you can only use the value of Flight Credit needed for the current booking while remaining value will be issued as travel credit for future reservations.
• You may not use Flight Credit for products and / or services sold separately from the fare price or for taxes, fees or charges in connection with AAdvantage ® award travel, American Airlines Vacations℠ products or services or any other non-flight products and / or services sold by American.

Electronic travel voucher terms and conditions

• eVouchers are provided for U.S. customers only.
• eVouchers are non-refundable, non-transferable, non-returnable, may not be redeemed for cash, check or credit (except where required by law) and have no implied warranties, including warranties of merchantability or fitness.
• eVouchers are void if bought, sold or bartered, advertised for sale, or used for commercial or promotional purposes.
• We won’t replace eVouchers if lost or stolen. This may include inadvertent deletion, forwarding or access of the email containing your eVoucher number. Please guard the eVoucher number and PIN as you would cash.
• Except where prohibited by law, we reserve the right to refuse, void, cancel, reject or hold for review any eVouchers mistakenly issued in an incorrect denomination, or issued or obtained, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation abuse or in connection with any violation of these terms and conditions.
• eVouchers are valid for 1 year from the date of issue, and we won’t reissue them past the expiration date.
• We’re not responsible for honoring invalid or expired eVouchers.
• We won’t accept an eVoucher with an invalid number or if we are unable to locate it within the American Airlines systems.
• You may redeem eVouchers only on aa.com or by contacting Reservations. eVouchers are not redeemable through any other channels, including airport ticket counters or travel agencies.
• eVouchers are redeemable toward air travel on flights operated by American, American Eagle ® , one world ® partners or on flights marketed by American (designated with an AA*). You can’t use eVouchers for payment of air travel on any other airline.
• Flights sold or originating outside the U.S., Puerto Rico or U.S. Virgin Islands or operated by other carriers are not eligible.
• eVouchers are redeemable toward the base air fare and directly associated taxes, fees and charges collected as part of the fare calculation.
• You may not use eVouchers for products and / or services sold separate from the fare price or for taxes, fees or charges in connection with AAdvantage ® award travel, American Airlines Vacations℠ or any other non-flight products and / or services sold by American.
• The eVoucher recipient can use it to pay for travel for themselves or others.
• You may redeem up to 8 eVouchers in a single transaction.
• If the ticket price is greater than the value of the eVoucher(s), you may only pay the difference with a credit, debit or charge card with a billing address in the U.S., Puerto Rico or U.S. Virgin Islands.
• If the ticket price is less than the value of the eVoucher(s), the unused amount will remain on the eVoucher until it reaches zero, at which time the eVoucher will be deactivated.
• You may not combine eVouchers with the value of an existing ticket to pay for a new ticket.

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Certificates, eCredits, & Gift Cards

In-page links.

• Certificates & eCredits , Go to footer note
• Gift Cards , Go to footer note
• Companion Certificates , Go to footer note

 Certificates & eCredits

Whether they're printed on paper or sent to you electronically, Delta Certificates and eCredits give you a number of ways to save big on your upcoming trips.

• What types of Certificates and eCredits are there? , Go to footer note
• Can I see a list of the Certificates and eCredits I already have? , Go to footer note
• How many Certificates or eCredits can I redeem toward my ticket? , Go to footer note
• How do I redeem an individual Certificate or eCredit? , Go to footer note
• Can I combine the Certificates and eCredits I already have? , Go to footer note
• If my eCredit covers the cost of my ticket, why do I need to provide credit card information? , Go to footer note
• What happens when I use a Companion Certificate and eCredit but need to cancel my flight? , Go to footer note

What types of Certificates and eCredits are there?

Delta eCerts  can be redeemed for a variety of money-saving offers on eligible flights, including:

• A specific dollar amount off the cost of an eligible fare
• A specific percentage off the cost of an eligible fare
• A specific percentage off the number of miles required to purchase an Award ticket
• A travel certificate that covers the cost of a ticket and requires the customer to only pay applicable taxes and fees
• A complimentary upgrade to the First or Business Class cabin
• Companion Certificates are good for one eligible round-trip flight – after renewing your eligible Delta SkyMiles® American Express Card and can be combined with available eCredits.  Learn more about Companion Certificates.

eCredits are a specific monetary value that can be applied as payment toward the cost of a Delta ticket and any government-imposed taxes and fees. Examples of an eCredit include:

• Unused or partially used tickets
• Remaining value of an unused post-purchase seat upgrade or Preferred Seat
• Delta Travel Voucher received when a ticket exchange results in residual (remaining) value
• Delta Dollars received for denied boarding compensation from an oversold flight
• Transportation Credit Voucher received as compensation for a service issue
• Miscellaneous Charge Order generally received when an ticket exchange results in residual value and the original form of payment for the ticket was other than a credit card
• eGift Certificates

Currently, eCredits may only be applied toward future Delta ticket purchases, but this is the first step in the direction of offering you more flexibility with eCredits in the future. When you redeem Certificates or eCredits at delta.com there is no transaction fee. You can also redeem them at any Delta ticketing location, but additional fees may apply. Most Certificates and eCredits cannot be redeemed at travel agencies, other airlines or other travel websites, please refer to the terms and conditions for details. 

Can I see a list of the Certificates and eCredits I already have?

Certificates and eCredits associated with your SkyMiles number can be viewed by logging in to  My Profile  on delta.com and navigating to Certificates, eCredits and Vouchers. Only Certificates or eCredits that were associated to your SkyMiles number when it was issued will be displayed.

If you wish to view Certificates or eCredits not associated with your SkyMiles number visit  delta.com/redeem  and enter your Certificate or eCredit number. You can view up to six individual numbers at one time. 

How many Certificates or eCredits/Gifts can I redeem toward my ticket?

Maximum allowances eCredits:

The maximum number of combinable eCredits allowed with the initial purchase is 5 per ticket.

The maximum number of combinable eCredits allowed with a ticket change is 2 per ticket. 

How do I redeem a Certificate?

Redeeming a Certificate: (Companion Certificate/Complimentary travel certificates/dollars off eCert/percent off eCert)

• Certificates must be selected or entered prior to shopping for your flights.
• Click the Redeem a Certificate link below.
• Enter your Certificate number along with any other required information.
• When using a Certificate, your eligible flight options will be identified as "Certificate applied".

Redeem a Certificate

Can I combine the eCredits and Certificates I already have?

You can combine an eCredit with a Companion Certificate, available through the Delta SkyMiles® Reserve, Reserve Business, Platinum or Platinum Business American Express Card. If you wish to combine your Companion Certificate and eCredits, you must first select your Companion Certificate and then add your eCredits at check out. 

If my eCredit covers the cost of my ticket, why do I need to provide credit card information?

Credit card information is required for all flight purchases. 

What happens when I use a Companion Certificate and eCredit but need to cancel my flight?

If either the unused primary ticket or companion ticket is canceled, both tickets will be canceled, and the companion ticket can be reissued. Companion Certificates are valid for 1 year from the original date the certificate was issued.

For unused, canceled tickets paid for via an eCredit, your original eCredit is restored to your account after the deduction of any applicable cancellation fees.

Whether they're purchased online or at a store, Delta Gift Cards can help you save big on upcoming trips.

For original bookings, the maximum number of Delta Gift Cards allowed on the initial purchase from www.delta.com is 5. If you need to redeem more than 5 Gift Cards please contact our Reservations team. The maximum allowed is 5 per ticket when booking over the phone.

When making ticket changes, the maximum number of Delta Gift Cards allowed on www.delta.com is 5 per booking. If you need to redeem more than 5 Delta Gift Cards please contact our Reservations team. The maximum allowed is 5 per ticket when booking over the phone.

Please refer to the  Terms and Conditions , Go to footer note  of the Delta Gift for additional details. 

How do I redeem a Delta Gift Card?

Redeeming a Delta Gift Card

• Delta Gift Cards can be selected/entered prior to shopping or on the payment page.
• Click the Redeem a Delta Gift Card  link below to get started.
• Enter your Delta Gift Cards number along with any other required information.
• Delta Gift Cards will be applied as a form of payment at time of purchase.

Redeem a Delta Gift Card

Purchase a Gift Card

Terms & Conditions

Companion Certificates

To learn more about Companion Certificate,  click here.

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Frequently asked questions about the travel voucher

The answers below apply to travel vouchers that were issued due to the Covid-19 health crisis.

• A travel voucher is a credit that can be used to purchase a ticket or extra options from the Air France and KLM websites or ticket offices, for a flight with Air France, KLM, Delta Air Lines, or Virgin Atlantic.
• Vouchers issued between March 2020 and August 2021 are valid until August 2022. 
• Vouchers issued after September 1, 2021, are valid for one year after their date of emission.

For bookings completed through a travel agency If you booked your flight through a travel agency, please contact them directly, as we will be unable to process your voucher online. Your travel agency will have all the necessary information to help you fulfill your request. Our customer service remains at your disposal should you run into any difficulties.

We will send your voucher to the e-mail address you provided in your booking or online refund form. Voucher requests usually take 7 days to process but may take up to several weeks due to the large volume of requests we are currently receiving. If there are several tickets or paid options in your booking file, your vouchers may be sent separately.

• Visit the  www.airfrance.com  website.
• Log in to your account to view your voucher(s).
• At the time of payment, select or enter your voucher number (starting with 057) in the “Discount code, voucher or gift card” field and click on “Apply”. Your voucher value will be automatically deducted from the total amount due.

You can use the same travel voucher for multiple transactions only if the price of your new ticket or flight option is lower than the value of your voucher. The residual balance will then be converted into a new travel voucher with the same conditions as the original one (refundable or non-refundable).

• If the price of your new ticket or paid option is lower than the value of your voucher, the residual balance will be converted into a new travel voucher, which will retain the same conditions as the original voucher (refundable, non-refundable).
• If the price of your new ticket is higher than the value of your travel voucher, you will have to pay the price difference through one of the payment options on our website.

Travel vouchers are not refundable for tickets purchased after March 1, 2022, and those purchased before February 28, 2022, with a travel date beyond July 1, 2022. All refund requests will be processed according to your ticket conditions. If you received a travel voucher due to a flight cancelation by Air France or KLM, you are entitled to a refund according to the national consumer laws of the country in which you purchased your ticket Request a refund of my voucher

How do I obtain a travel voucher or a refund for my paid options? In all cases, your paid option(s) will be refunded in the same way as your ticket, regardless of the reason for the cancellation of your trip.

• If your ticket is eligible for a refund, the option will also be refunded.
• If a travel voucher has been issued for your ticket, the option will also be subject to a travel voucher.Important: In some cases, the amount of the option cannot be credited to a travel voucher. However, your option can still be used. To do so, when making your next booking, please provide your sales agent with the original reference number of the paid option (starting with 057).

How do I use a voucher to purchase an option for a trip I have already booked? Go to "My Bookings" to find your booking and then choose the option you would like to add. On the payment page, enter your travel voucher number (starting with 057) in the “Have a discount code, voucher or gift card” field and click “Add”. The value of your voucher will be automatically deducted from the total amount due.

Yes, you can still redeem your travel vouchers. Here's how to do it.

The travel credit you got after the pandemic is probably about to expire. Actually, it may have already run out. 

A recent American Express survey says one in three travelers plan to burn their travel credits or points to pay for all or part of a trip. Why? They have a lot of travel credits to use. After the pandemic started, airlines, cruise lines and hotels doled out points and vouchers in such generous quantities that it put the CARES Act to shame.

"The airlines are sitting on more than $10 billion in unused travel credits, most of which expire in two years or less," says Lauren LaBar, a manager at Upaway , a travel concierge app.

But you don't have to lose your travel credit. Here are a few expert tips that will help you keep your credits and travel in the future. And there are ways of ensuring this never becomes a problem again.

Read your voucher now

If you've received a voucher, flight credit or travel certificate, find it and read it now. Cruise lines are particularly strict about their vouchers, called future cruise credits.

Learn more: Best travel insurance

“You have to know the value of your credit," says Annie Scrivanich , senior vice president at Cruise Specialists . "Also, know the terms and conditions like the expiration date and book-by date."

She warns that cruise lines aren't flexible in changing the terms, so she recommends rebooking sooner rather than later.

Track your credit

Many travel companies won't tell you if your credit is about to expire. Of course not. They want to keep your money. Don't let that happen to you, says Jeremy Ellis, head of customer care operations at Priceline .

"Keep track of your credit – and its expiration date – by flagging it in your email as soon as it hits your inbox and setting a reminder on your calendar to rebook before the deadline," he advises. 

The date by which you must use your ticket should be on the cancellation confirmation of the original ticket. Also, note that there's sometimes a difference between when you have to book by and when you have to travel by.

Go back to the place you booked

If you bought your tickets or hotel room through a third party, like an online travel agency, you'll want to check with them. An agency can help, but they also add a layer of complexity – and sometimes, more restrictions. You'll want to check with the place you booked to see about your options for redeeming the voucher or credit. 

If you're lucky, you bought your trip through a reputable travel advisor who can help you make the most of your credit (and possibly even extend it). If not, then you might have to deal with an automated system that is programmed to tell you "no" at every turn. 

Either way, you have to start here, say experts.

How to make sense of credits

It can be confusing. Consider what happened to Tom Harriman, an attorney based in Clarksville, Maryland. He had $750 in American Airlines flight credits that were about to expire. But he couldn't redeem the scrip online because of a technical glitch.

Harriman phoned American and asked for help. A representative came up with a creative solution: She used part of his flight credits to book two new tickets, and she modified the remaining balance into travel credits, which he could use for a future trip up to a year after the date of the re-issue. It turns out American has travel credits and flight credits, each with its own rules.

"This is all crazy," he added.

It is. Airline credits are particularly confusing. For example, Delta Air Lines offered eCredits, which operate a lot like American's vouchers. United has electronic travel certificates. Each one comes with a set of restrictions that you'll need to review.

Don't assume your airline will warn you before they expire. I've received lots of complaints on my nonprofit consumer advocacy site where passengers discovered only too late that time had run out on their vouchers. 

Call to redeem your credits

If you want to redeem your travel vouchers, get a real person on the phone. That's the advice of veteran financial advisor Michael Foguth .

"The best thing to do is call and communicate with a live person in the company’s customer service department," he says. "A live representative can typically give you tips and ideas on how to utilize all of your available credits. If your rewards are expired or close to it, the representative can often extend the expiration dates."

Note that some companies may charge you to talk to a human, so ask before you do anything.

With dangerous COVID variants still out there, and travel plans still in flux, it's more important than ever to track your travel vouchers. The ones you have could expire soon. And if you don't act now, they probably will.

Don't let vouchers become a problem again

Travel companies love to hand out expiring vouchers. They know only a small percentage of customers will redeem them, meaning that they get to keep your hard-earned money. Here's how to ensure that doesn't become a problem for you.

If they cancel, you deserve a full refund. In virtually every sector of the travel industry that's the rule. For airlines, it's a federal rule . In other cases, state law protects you from purchases made but not delivered.

You get what you negotiate. Experts say there's still lots of room for negotiation if you have to cancel or postpone your next trip. So if a company offers you a credit, be sure to request a refund. Phone reps often have some flexibility in granting a refund as a one-time exception. Always ask for your money back first.

There ought to be a law. Ideally, travel credit – like the money used to purchase it – should never expire. Consumer advocates such as Travelers United are pushing to ensure future airline vouchers don't expire. There's talk that the airlines might be on board with the idea.